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Flex developer documentation


Twilio Flex is a digital engagement center for sales and service that gives developers control over the customer experience with the speed and flexibility of the cloud. This documentation provides reference materials and learning resources for customizing a Flex instance with code. For configuration and usage guidance, see the Administrator Guide and End User Guides.


Working with Flex

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Flex provides a range of user interfaces for your agents and customers, a visual flow builder, and pre-built routing logic that you can customize. With Flex, you can: