Twilio Flex is a digital engagement center for Sales and Service that gives developers complete control over the customer experience with the speed and flexibility of the cloud. This documentation provides reference materials and learning resources to equip people who primarily use code to customize a Flex instance. The Administrator Guide and End User Guides provide additional resources for learning how to configure and use Flex.
Out of the box, Flex provides a range of user interfaces for your agents and your customers, a visual flow builder, and pre-built routing logic that can be customized. With Flex, you can:
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