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Twilio Flex

Twilio Flex is a programmable cloud contact center platform that gives your company complete control over how, when and what you deploy. Twilio's customer engagement platform powers over a half million agents today and it's helping businesses deploy tailored cloud contact centers while freeing them from the limitations of SaaS applications. Find the documentation, sample code, and developer tools needed to tailor the contact center to your unique needs.

Let’s start building
Twilio sets up the basis for your contact center
Twilio servers
You customize your Flex instance with the workflows, channels and systems that matter to your business
Your app

import React from 'react';
import { withTaskContext } from '@twilio/flex-ui';

const TaskSIDText = {
  color: "#FFF"

class CustomCRM extends React.Component {
  render() {
    const { task } = this.props;
    return <div style={TaskSIDText}>
      <p>Access agent task data</p>
      <p>Task SID: <span style={{ fontWeight: 'bold' }}>{task ? task.sid : 'No task selected'}</span></p>
Gain operational insight and quickly deploy updates
Easily deploy and manage your new contact center!

Developer Documentation

Learn how to add channels, create engagement workflows and intelligent routing, and gain operational insights. Flex enables developers to customize and deploy your contact center with tools like the programmable Flex UI, the Plugin Builder, and Flex Insights.

Build your contact center

Administrator Guide

Learn how to set up and administer your Flex contact center. Learn about Flex core concepts and the different steps involved in setting up and managing your Flex instance.

Core Concepts

Familiarize yourself with the key features and core concepts of a cloud contact center.

Solutions Library

End to End Solutions to help you solve the complex challenges facing your contact center

End User Guides

Explore how common use cases work in Flex. Whether you're starting an outbound call, initiating a warm transfer, or monitoring agent activity, the End User Guides will provide you and your agents the context you need to get the most out of Flex's existing architecture.

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