This guide is for Flex UI 1.x.x and channels that use Programmable Chat and Proxy. If you are using Flex UI 2.x.x or you are starting out, we recommend that you build with Flex Conversations.
Due to various limitations and concerns, Flex messaging orchestration will constrain certain actions.
Rate limits return HTTP 429 when exceeded and should be handled accordingly on the customer side.
| Action | Default Limit | Notes |
|---|---|---|
| WebChat creation | 5 per second | Used when creating a new WebChat object for agents/customers to interact. This is per account. Contact sales for more information or to request an override. |
| Proxy Out-of-Session callbacks | 10 per second | Used when orchestrating a new messaging conversation. This is per account. Contact sales for more information or to request an override. |
| Flex Flows | 2500 | You can have up to 2500 Flex Flows per account. |
| Endpoint | Method | Description | Rate Limit |
|---|---|---|---|
/FlexFlows | GET | Lists all Flex Flows for an account | 10 |
/FlexFlows/FOxx | GET | Queries a specific Flex Flow's configuration | 2 |
/FlexFlows | POST | Creates a new Flex Flow | 2 |
/FlexFlows/FOxx | POST | Updates a Flex Flow's configuration | 1 |
/FlexFlows/FOxx | DELETE | Deletes a Flex Flow | 2 |
/WebChannels | GET | Lists all WebChannels for current account | 1 |
/WebChannels/CHxx | GET | Queries a specific WebChannel's configuration | 1 |
/WebChannels | POST | Creates a WebChannel | 5 |
/WebChannels/CHxx | POST | Updates a WebChannel's configuration | 1 |
/WebChannels/CHxx | DELETE | Deletes a WebChannel | 1 |
/WebChannels/Users | POST | Adds member to a WebChannel | 10 |
/channels | GET | Lists all channels | 5 |
/channels/CHxx | GET | Queries a specific channel's configuration | 3 |
/channels | POST | Creates a new channel | 10 |
/channels/CHxx | DELETE | Deletes a channel | 10 |