Administrator Guide

The Flex Administrator Guide helps administrators set up and administer their Flex contact center. In this guide, you will learn about Flex core concepts and the different steps involved in setting up and managing your Flex instance.

• What is Twilio Flex?

• Core Concepts

  • Numbers
  • Voice
  • Chat and Messaging
  • Studio Flows, Functions & Assets, TwiML
  • Routing
  • Flex UI

• Contact Center Setup

  • Securely embed Flex as an iframe