Set up your Twilio Flex instance

Before you can work with Flex, you'll need to sign up for a Twilio account or log in to your existing account.

1. Sign in to Twilio Console. If you don't already have a Twilio account, you can create a free trial account. You need an existing Twilio account to create a new Flex account.
2. Navigate to the Flex Overview page. There are two ways to add Flex:
   • To create a new Flex account, create a new Flex account here. Select Flex as what you'll use this account for. When you create a new Flex account, we'll automatically provision a new phone number for you that can accept voice calls and SMS.
   • Public beta: If you want Flex to have access to the existing phone numbers and other resources on your account, review the terms and select the box to agree, then click Add Flex.
     • Note: This method of adding Flex to your account is in public beta. This means that some features are not yet implemented and others may be changed before the product is declared as generally available. Public beta products are not covered by a SLA.
3. Give your account a name. This name can be anything you want to identify your Flex account.

And there you have it - a cloud-hosted contact center running on Twilio!

• Test the Sample Voice, SMS, and Chat Experience