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Interaction Channel Participants

(information)

Info

Flex Conversations requires Flex UI 2.0.x. If you are on Flex UI 1.x.x, refer to the Messaging in Flex pages.

The Interaction Channel Participant subresource represents the actors communicating in an interaction channel. Typically, a channel will include people like agents, customers, and supervisors.

Participant Properties

Property nameTypeRequiredDescriptionChild properties

sidSID<UT>Optional

Not PII

The unique string created by Twilio to identify an Interaction Channel Participant resource.

Pattern: ^UT[0-9a-fA-F]{32}$Min length: 34Max length: 34

typeenum<string>Optional

Not PII

Participant type. Can be: agent, customer, supervisor, external, unknown

Possible values:

supervisorcustomerexternalagentunknown

interaction_sidSID<KD>Optional

Not PII

The Interaction Sid for this channel.

Pattern: ^KD[0-9a-fA-F]{32}$Min length: 34Max length: 34

channel_sidSID<UO>Optional

Not PII

The Channel Sid for this Participant.

Pattern: ^UO[0-9a-fA-F]{32}$Min length: 34Max length: 34

urlstring<uri>Optional

Not PII

routing_propertiesobjectOptional

Not PII

The Participant's routing properties.

Fetch Channel Participants

GET https://flex-api.twilio.com/v1/Interactions/{InteractionSid}/Channels/{ChannelSid}/Participants

Path parameters

Property nameTypeRequiredPIIDescription

InteractionSidSID<KD>required

Not PII

The Interaction Sid for this channel.

Pattern: ^KD[0-9a-fA-F]{32}$Min length: 34Max length: 34

ChannelSidSID<UO>required

Not PII

The Channel Sid for this Participant.

Pattern: ^UO[0-9a-fA-F]{32}$Min length: 34Max length: 34

Query parameters

Property nameTypeRequiredPIIDescription

PageSizeintegerOptional

Not PII

How many resources to return in each list page. The default is 50, and the maximum is 1000.

Minimum: 1Maximum: 1000

PageintegerOptional

Not PII

The page index. This value is simply for client state.

Minimum: 0

PageTokenstringOptional

Not PII

The page token. This is provided by the API.

Fetch Channel Participants

1// Download the helper library from https://www.twilio.com/docs/node/install
2const twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";
3
4// Find your Account SID and Auth Token at twilio.com/console
5// and set the environment variables. See http://twil.io/secure
6const accountSid = process.env.TWILIO_ACCOUNT_SID;
7const authToken = process.env.TWILIO_AUTH_TOKEN;
8const client = twilio(accountSid, authToken);
9
10async function listInteractionChannelParticipant() {
11  const participants = await client.flexApi.v1
12    .interaction("KDXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX")
13    .channels("UOXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX")
14    .participants.list({ limit: 20 });
15
16  participants.forEach((p) => console.log(p.sid));
17}
18
19listInteractionChannelParticipant();

Output

1{
2  "participants": [
3    {
4      "sid": "UTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa1",
5      "channel_sid": "UOaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa1",
6      "interaction_sid": "KDaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
7      "type": "customer",
8      "routing_properties": null,
9      "url": "https://flex-api.twilio.com/v1/Interactions/KDaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Channels/UOaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa1/Participants/UTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa1"
10    },
11    {
12      "sid": "UTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa2",
13      "channel_sid": "UOaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa1",
14      "interaction_sid": "KDaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
15      "type": "agent",
16      "routing_properties": {
17        "task_sid": "WTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
18        "worker_sid": "WKaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
19        "reservation_sid": "WRaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa"
20      },
21      "url": "https://flex-api.twilio.com/v1/Interactions/KDaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Channels/UOaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa1/Participants/UTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa2"
22    }
23  ],
24  "meta": {
25    "page": 0,
26    "page_size": 50,
27    "first_page_url": "https://flex-api.twilio.com/v1/Interactions/KDaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Channels/UOaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa1/Participants?PageSize=50&Page=0",
28    "previous_page_url": null,
29    "url": "https://flex-api.twilio.com/v1/Interactions/KDaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Channels/UOaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa1/Participants?PageSize=50&Page=0",
30    "next_page_url": null,
31    "key": "participants"
32  }
33}

Modify a Channel Participant

POST https://flex-api.twilio.com/v1/Interactions/{InteractionSid}/Channels/{ChannelSid}/Participants/{Sid}

Path parameters

Property nameTypeRequiredPIIDescription

InteractionSidSID<KD>required

Not PII

The Interaction Sid for this channel.

Pattern: ^KD[0-9a-fA-F]{32}$Min length: 34Max length: 34

ChannelSidSID<UO>required

Not PII

The Channel Sid for this Participant.

Pattern: ^UO[0-9a-fA-F]{32}$Min length: 34Max length: 34

SidSID<UT>required

Not PII

The unique string created by Twilio to identify an Interaction Channel resource.

Pattern: ^UT[0-9a-fA-F]{32}$Min length: 34Max length: 34

Request body parameters

Encoding type:application/x-www-form-urlencoded

SchemaExample

Property nameTypeRequiredDescriptionChild properties

Statusenum<string>required

Not PII

The Participant's status. Can be: closed or wrapup. Participant must be an agent.

Possible values:

closedwrapup

Wrap up agent reservation

1// Download the helper library from https://www.twilio.com/docs/node/install
2const twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";
3
4// Find your Account SID and Auth Token at twilio.com/console
5// and set the environment variables. See http://twil.io/secure
6const accountSid = process.env.TWILIO_ACCOUNT_SID;
7const authToken = process.env.TWILIO_AUTH_TOKEN;
8const client = twilio(accountSid, authToken);
9
10async function updateInteractionChannelParticipant() {
11  const participant = await client.flexApi.v1
12    .interaction("KDXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX")
13    .channels("UOXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX")
14    .participants("UTXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX")
15    .update({ status: "wrapup" });
16
17  console.log(participant.sid);
18}
19
20updateInteractionChannelParticipant();

Output

1{
2  "sid": "UTXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX",
3  "channel_sid": "UOXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX",
4  "interaction_sid": "KDXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX",
5  "type": "agent",
6  "routing_properties": {
7    "task_sid": "WTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
8    "worker_sid": "WKaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
9    "reservation_sid": "WRaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa"
10  },
11  "url": "https://flex-api.twilio.com/v1/Interactions/KDaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Channels/UOaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa1/Participants/UTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa1"
12}

Complete a single agent reservation

1// Download the helper library from https://www.twilio.com/docs/node/install
2const twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";
3
4// Find your Account SID and Auth Token at twilio.com/console
5// and set the environment variables. See http://twil.io/secure
6const accountSid = process.env.TWILIO_ACCOUNT_SID;
7const authToken = process.env.TWILIO_AUTH_TOKEN;
8const client = twilio(accountSid, authToken);
9
10async function updateInteractionChannelParticipant() {
11  const participant = await client.flexApi.v1
12    .interaction("KDXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX")
13    .channels("UOXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX")
14    .participants("UTXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX")
15    .update({ status: "closed" });
16
17  console.log(participant.sid);
18}
19
20updateInteractionChannelParticipant();

Output

1{
2  "sid": "UTXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX",
3  "channel_sid": "UOXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX",
4  "interaction_sid": "KDXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX",
5  "type": "agent",
6  "routing_properties": {
7    "task_sid": "WTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
8    "worker_sid": "WKaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
9    "reservation_sid": "WRaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa"
10  },
11  "url": "https://flex-api.twilio.com/v1/Interactions/KDaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Channels/UOaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa1/Participants/UTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa1"
12}