Localization and UI Templating

{
infoPanelContent: "`
<h1>TASK CONTEXT</h1>
<h2>Task type</h2>
<p>{{task.channelType}}</p>
<h2>Task created on</h2>
<p>{{task.dateCreated}}</p>
<h2>Task priority</h2>
<p>{{task.priority}}</p>
<h2>Task queue</h2>
<p>{{task.queueName}}</p>
<h2>Task Sid</h2>
<p>{{task.taskSid}}</p>
<h2>Reservation Sid</h2>
<p>{{task.sid}}</p>
<hr />
<h1>CUSTOMER CONTEXT</h1>
<h2>Customer name / phone number</h2>
<p>{{task.defaultFrom}}</p>
<h2>Country</h2>
<p>{{task.attributes.caller_country}}</p>
<hr />
<h1>ADDONS</h1>
<p>
    No add-ons enabled.
    To expand your experience, visit
</p>
<a href="https://www.twilio.com/marketplace/add-ons" target="blank">Twilio Marketplace</a>`",

    SetYourStatus: "Set your status",
    LogOut: "Log out",
    SigningIn: "Signing in",
    SessionExpired:
        "Your session has expired. " + "<a href='#' onClick='window.location.reload()'>Click here to log in again</a>",
    NoTasksTitle: "Status",
    NoTasks: "No active tasks",
    NoTasksHintNotAvailable: "Change activity state to start receiving tasks.",
    NoTasksHintAvailable: "You are ready to start receiving tasks.",

    NoCRMConfigured: "No CRM configured",
    NoCRMConfiguredAction: "HOW TO CONFIGURE",
    NoCRMTitle: "CRM config",
    NoCRMHint: "Our docs can help you get started.",
    LoginWelcome: "Hi there, welcome to Flex!",
    LoginContinue: "Continue anyway",
    LoginAgain: "Login again",
    LoginLaunch: "Launch",
    LoginTitle: "Twilio Flex",
    LoginErrorDomain: "Oops! Your runtime domain is incorrect.",
    LoginErrorDomainDetails:
        "Find your runtime domain " + "<a href='https://www.twilio.com/console/runtime/overview'>here</a>",
    LoginErrorSso: "Hmm, Single Sign-On has not been configured.",
    LoginErrorSsoDetails:
        "Find out how to configure Single Sign-On " +
        "<a href='https://www.twilio.com/console/flex/users/single-sign-on'>here</a>",
    LoginErrorPopupBlocked: "Sorry, pop-ups are blocked.",
    LoginErrorPopupBlockedDetails:
        "<a href='https://support.google.com/chrome/answer/95472'>" +
        "Find out how to enable pop-ups in your browser</a>",
    LoginErrorInvalidCertificate: "Invalid SSO Settings",
    LoginErrorInvalidCertificateDetails:
        "This may be caused by malformed urls or missing/invalid certificates.<br><br>Please reconfigure the " +
        "<a href='https://www.twilio.com/docs/api/errors/70251' target='_blank'>" +
        "SSO settings" +
        "</a>" +
        " and retry.",
    LoginErrorGeneric: "Oops! Well, that didn't work :( Please double check your configuration.",
    LoginIsAdmin: "Flex Admin?",
    LoginWithTwilio: "Login with Twilio.",
    TaskHeaderLeaveCall: "LEAVE CALL",
    TaskHeaderEndCall: "HANG UP",
    TaskHeaderWrapup: "WRAP UP",
    TaskHeaderComplete: "COMPLETE",
    TaskHeaderEndChat: "END CHAT",
    TaskHeaderStatusPending: "",
    TaskHeaderStatusAccepted: "Live | {{helper.durationSinceUpdate}}",
    TaskHeaderWebChatStatusAccepted:
        "{{#if helper.chat.isCustomerOnline}} {{{icon name='GreenIndicator'}}} {{else}} {{{icon name='GreyIndicator'}}} {{/if}} Live | {{helper.durationSinceUpdate}}",
    TaskHeaderGroupCallAccepted:
        "Live | {{helper.durationSinceUpdate}} | {{{icon name='Participant'}}} " +
        "{{task.conference.liveParticipantCount}}",
    TaskHeaderStatusWrapup: "Wrap up | {{helper.durationSinceUpdate}}",
    TaskHeaderStatusCompleted: "Completed | {{helper.durationSinceUpdate}}",
    SideNavTaskView: "Agent Desktop",
    SideNavTeamsView: "Teams",
    SideNavAgentDashboard: "Agent Dashboard",
    SideNavSupervisorInspections: "Supervisor Inspections",
    SideNavSupervisorDashboard: "Supervisor Dashboard",
    SideNavSupervisorReports: "Supervisor Reports",
    SideNavSettings: "Settings",
    SideNavQueuesStatsView: "Queue Stats",
    TaskHeaderLine: "{{task.defaultFrom}}",
    TaskExtraInfo:
        "Lorem ipsum dolor sit amet, consectetur adipiscing elit, " +
        "sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. " +
        "Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip " +
        "ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit " +
        "esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non " +
        "proident, sunt in culpa qui officia deserunt mollit anim id est laborum.",
    TaskLineCallIncomingTitle: "Incoming call",
    TaskLineCallTransferTitle: "Transfer request",
    TaskLineCallEndedTitle: "Call ended",
    TaskLineQueue: "Queue: {{task.queueName}}",
    TaskLineCallDuration: "{{helper.durationSinceUpdate}}",
    TaskLineCallReserved: "Incoming call from queue {{task.queueName}}",
    TaskLineCallAssigned: "Live | {{helper.durationSinceUpdate}}",
    TaskLineCallWrapup: "Wrap up | {{helper.durationSinceUpdate}}",
    TaskLineGroupCallAssigned:
        "Live | {{helper.durationSinceUpdate}} | {{{icon name='Participant'}}} " +
        "{{task.conference.liveParticipantCount}}",
    TaskLineCallTransferWorker: "Request from {{task.incomingTransferObject.worker.fullName}} (direct)",
    TaskLineCallTransferWorkerDetail:
        "From: {{task.incomingTransferObject.worker.fullName}} (direct)<br />" + "Queue: {{task.queueName}}",
    TaskLineCallTransferQueue:
        "Request from {{task.incomingTransferObject.worker.fullName}} ({{task.incomingTransferObject.queue.name}})",
    TaskLineCallTransferQueueDetail:
        "From: {{task.incomingTransferObject.worker.fullName}}<br />" + "Queue: {{task.queueName}}",
    TaskLineChatReserved: "Incoming chat request",
    TaskLineChatLineReserved: "Incoming Line request",
    TaskLineChatMessengerReserved: "Incoming Messenger request",
    TaskLineChatWhatsAppReserved: "Incoming WhatsApp request",
    TaskLineSmsReserved: "Incoming SMS request",
    TaskLineChatAssigned:
        "{{helper.durationSinceUpdate}} | {{#if helper.chat.typers.length}} typing ... {{else}} {{#if helper.chat.lastMessage}} " +
        "{{helper.chat.lastMessage.authorName}}: {{helper.chat.lastMessage.body}}" +
        "{{else}}No messages{{/if}}{{/if}}",
    TaskLineWebChatAssigned:
        "{{#if helper.chat.isCustomerOnline}} {{{icon name='GreenIndicator'}}} {{else}} {{{icon name='GreyIndicator'}}} {{/if}}" +
        "{{helper.durationSinceUpdate}} | {{#if helper.chat.typers.length}} typing ... {{else}} {{#if helper.chat.lastMessage}} " +
        "{{helper.chat.lastMessage.authorName}}: {{helper.chat.lastMessage.body}}" +
        "{{else}}No messages{{/if}}{{/if}}",
    TaskLineTitle: "",
    TaskReserved: "Reserved",
    TaskAssigned: "Assigned",
    TaskWrapup: "In wrap up",
    TaskCompleted: "Completed",
    TaskCanceled: "Canceled",
    TaskFilterAll: "ALL TASKS",
    TaskFilterActive: "ACTIVE TASKS",
    TaskFilterWrapping: "TASKS IN WRAP UP",
    TaskInfoPanelContent: infoPanelContent,
    ColumnHeaderAgent: "AGENT",
    ColumnHeaderCalls: "CALLS",
    ColumnHeaderTasks: "OTHER TASKS",
    SupervisorUserCardFirstLine: "{{worker.fullName}}",
    SupervisorUserCardSecondLine: "{{worker.activityName}} | {{worker.activityDuration}}",
    SupervisorTaskViewContentHeader: "{{worker.fullName}}, {{task.defaultFrom}}",
    SupervisorTaskHeaderLine: "{{task.defaultFrom}}",
    SupervisorTaskLive: "{{helper.durationSinceUpdateShort}}",
    SupervisorTaskGroupCall: "{{helper.durationSinceUpdateShort}} | ({{task.conference.liveParticipantCount}})",
    SupervisorTaskWrapUp: "Wrap up | {{helper.durationSinceUpdateShort}}",
    SupervisorTaskCompleted: "Completed | {{helper.durationSinceUpdateShort}}",
    SupervisorTaskCardHeader: "{{task.defaultFrom}}",
    SupervisorTaskInfoPanelContent: infoPanelContent,
    LiveCommsMonitoringMessage: "You are listening to a call with {{task.defaultFrom}} and {{worker.fullName}}",
    LiveCommsMonitoringMessageMoreWorkers:
        "You are listening to a call with {{task.defaultFrom}} and {{workers.length}} workers",
    LiveCommsMonitoringMessageNoWorkers: "You are listening to a call with {{task.defaultFrom}}",
    LiveCommsOngoingCallMessage: "You are on a call with {{task.defaultFrom}}",
    LiveCommsIncomingCallMessage: "Incoming call from {{task.defaultFrom}}",
    LiveCommsBarAccept: "accept",
    LiveCommsBarDeny: "reject",
    LiveCommsBarReturnToCall: "RETURN",
    LiveCommsBarStopListening: "STOP LISTENING",
    LiveCommsBarHold: "HOLD",
    LiveCommsBarUnHold: "UNHOLD",
    WorkerDirectoryTitle: "Transfer",
    WorkerDirectoryItemFirstLine: "{{worker.fullName}}",
    WorkerDirectoryItemSecondLine: "{{worker.activityName}}",
    WorkerDirectoryAgentsTabLabel: "AGENTS",
    WorkerDirectoryQueuesTabLabel: "QUEUES",
    WorkerDirectoryQueueItemText: "{{queue.name}}",
    WorkerDirectorySearchPlaceholder: "Search",
    ChatInputDisabledText: "Conversation ended",
    WorkerCanvasHeader: "Profile",
    WorkerCanvasDetailsHeader: "Agent Details",
    WorkerCanvasSkillsHeader: "Skills",
    WorkerSkillLevelInvalid: "Please select a skill level between {{min}} - {{max}}",
    WorkerSkillPleaseSelect: "Add skill",
    WorkerSkillsNoSkills: "No skills attributed",
    WorkerSkillsSchemaMismatch: "Worker skills schema mismatch",
    WorkerSkillsSaved: "Changes saved successfully",
    WorkerSkillsError: "Failed to save changes",
    WorkerSkillsReverted: "Changes reverted",
    ChatWelcomeText: "Conversation started with customer",
    UiVersionDeprecated: "{{message}}",
    RuntimeLoginLabel: "Runtime domain",
    RuntimeLoginPlaceholder: "Your Runtime Domain",
    RuntimeLoginLaunch: "Launch",
    RuntimeLoginWithTwilio: "Login with Twilio.",
    RuntimeLoginIsAdmin: "Flex Admin?",
    RuntimeLoginErrorDomain: "Oops! Well, that didn’t work :( Check your <b>domain</b>.",
    RuntimeLoginErrorSso: "Oops! Well, that didn’t work :( Check your <b>SSO</b> setup.",
    TransferFailedNotification: "Agent unavailable",
    TaskCannotBeTransferredNotification: "Task cannot be transferred",
    SupervisorTaskCanvasHeader: "TASK DETAILS",
    TaskTabAgentIncomingLabel: "Incoming",
    TaskTabAgentCallLabel: "Call",
    TaskTabAgentChatLabel: "Chat",
    TaskTabAgentInfoLabel: "Info",
    TaskTabSupervisorOverviewLabel: "Overview",
    TaskTabSupervisorCallLabel: "Call",
    TaskTabSupervisorChatLabel: "Chat",
    TaskTabSupervisorInfoLabel: "Info",
    MicNotAvailableNotification: "Unable to access microphone, please check browser settings.",
    BrowserVoiceDisabledNotification: "Call cannot be accepted. Twilio Voice SDK has been disabled.",
    MessageSizeExceeded: "The entered character number exceeds the limit - {{currentCharCount}}/{{maxCharCount}}",
    UserControlWorkerSecondLine: "{{worker.activityName}} | {{worker.activityDuration}}",
    UserLoggedOutSuccess: "You have logged out successfully!",
    CannotChangeOtherWorkerActivity:
        "You cannot change an agent’s activity while they have a pending task/reservation.",
    CallCanvasWorkerOnHold: "You are on hold",
    CallCanvasUnholdWorker: "Unhold",
    CallParticipantStatusOnHold: "On Hold",
    CallParticipantStatusLive: "Live",
    CallParticipantStatusConnecting: "Calling...",
    CallParticipantStatusLeft: "Caller left",
    CallParticipantStatusTransferFailed: "No Answer",
    CallParticipantStatusKickConfirmation: "Remove from call?",
    LiveCommsIncomingDirectCallTransfer: "Request from {{task.incomingTransferObject.worker.fullName}} (direct)",
    LiveCommsIncomingQueueCallTransfer:
        "Request from {{task.incomingTransferObject.worker.fullName}} ({{task.incomingTransferObject.queue.name}})",
    CallParticipantCustomerName: "{{task.defaultFrom}}",
    MonitoringFailedNotification: "Monitoring attempt has failed",
    PredefinedChatMessageAuthorName: "Bot",
    PredefinedChatMessageBody: "Hi there! How can we help you today?",
    AgentStatusAvailable: "Available",
    AgentStatusBusy: "Busy",
    AgentStatusUnavailable: "Unavailable",
    AgentStatusOffline: "Offline",
    ActiveTasksTileTitle: "Active tasks",
    WaitingTasksTileTitle: "Waiting tasks",
    AgentsByActivityTileTitle: "Agents",
    LongestWaitTimeTileTitle: "Longest wait",
    QueuesNoDataHeading: "Queues",
    QueuesNoDataBodyForAdmin: "You have no Queues set up. Please configure your Queues.",
    QueuesNoDataBodyForSupervisor: "There are no Queues set up. Please contact your Administrator.",
    QueuesNoDataLinkLabelForAdmin: "Add Queue",
    PendingReservationsOnLogoutNotification: "You cannot logout while you have a pending task/reservation",
    PendingReservationsOnActivityStateChangeNotification:
        "You cannot update your activity while you have a pending task/reservation",
    AcceptTaskTooltip: "Accept",
    RejectTaskTooltip: "Reject",
    HangupCallTooltip: "Hang up",
    LeaveCallTooltip: "Leave",
    MuteCallTooltip: "Mute",
    HoldCustomerTooltip: "Hold Customer",
    UnholdCustomerTooltip: "Unhold Customer",
    HoldAgentTooltip: "Hold {{worker.fullName}}",
    UnholdAgentTooltip: "Unhold {{worker.fullName}}",
    CancelTransferTooltip: "Cancel Consult",
    KickAgentTooltip: "Hang up {{worker.fullName}}",
    ColdTransferTooltip: "Transfer",
    WarmTransferTooltip: "Consult",
    MonitorCallTooltip: "Monitor Call",
    LogToFileStartLoggingText: `<div>
    <h2>Capture logs</h2>
    <ul>
        <li>When you enable logging, your browser will be refreshed and logs capturing will start.</li>
        <li>Once you are ready to finish - stop logging. All captured logs will be saved to a text file.</li>
    </ul>
  </div>`,
    LogToFileStartLoggingLabel: "Refresh and start",
    LogToFileStopLoggingText: `<div>
    <h2>Logging is active</h2>
    <p>
    If you've repeated your actions and reproduced the issue, stop logging to download the file with captured logs.
    </p>
  </div>`,
    LogToFileStopLoggingLabel: "Finish and download",
    ChatOrchestrationAddToChatChannelFailed: "Failed to add worker to the chat channel.",
    ChatOrchestrationDeactivateChatChannelFailed: "Failed to deactivate the chat channel.",
    ChatOrchestrationLeaveChatChannelFailed: "Failed to remove worker from the chat channel.",
    TeamsViewFilterAction: "Filter{{#if filterCount}} ({{filterCount}}){{/if}}",
    TeamsViewClearSearchAction: "Clear search result",
    TeamsViewClearSearchPlaceholder: "Search Agents",
    TeamsViewResultsSummaryNoWorkersDisplayed: "No agents matched your criteria. Refine results via search or filter.",
    TeamsViewResultsSummaryMaxWorkersDisplayed: "Showing maximum number of agents. Refine results via search or ",
    TeamsViewResultsSummaryFilterCTA: "filter",
    TeamFiltersPanelTitle: "Filters",
    TeamFiltersPanelSingularLabel: "Viewing <strong>{{number}}</strong> agent",
    TeamFiltersPanelPluralLabel: "Viewing <strong>{{number}}</strong> agents",
    TeamFiltersApply: "Apply",
    TeamFiltersReset: "Reset",
    InputPlaceHolder: "Type message",
    TypingIndicator: "{0} is typing ... ",
    Connecting: "Connecting ...",
    Disconnected: "Connection lost",
    Read: "Read",
    MessageSendingDisabled: "Message sending has been disabled",
    Today: "TODAY",
    Yesterday: "YESTERDAY",
    MessageCanvasTrayContent: `
        <h6>Complete</h6>
        <p>This chat is no longer active.</p>`,
    MessageCanvasTrayButton: "START NEW CHAT",
    WelcomeMessage: "Welcome to customer service",
    NotificationMessage: "Unable to perform action: {{message}}",
    Save: "SAVE",
    Reset: "RESET",
    MessageCharacterCountStatus: "{{currentCharCount}} / {{maxCharCount}}",
    MessageCharacterCountReached: "Character count reached - {{currentCharCount}} / {{maxCharCount}}",
    SendMessageTooltip: "Send Message",
    FieldValidationRequiredField: "Field required",
    FieldValidationInvalidEmail: "Please provide a valid email address",
    ChatInputUserNotMemberDisabledText: "You are not a participant of this chat",
    FilterItemAny: "Any",
    FilterItemAmountSelected: "{{amount}} selected",
    FilterItemOnly: "{{item.label}} only"
};