Integrate Flex with Veridas Voice Biometrics
Veridas Voice Biometrics digital authentication solution will enable Flex customers to validate the identity of their end users with just 3 seconds of their voice, in any language, and without the need of making them repeat any given sentence.
The solution, which can be integrated into a natural conversation between the agent and the end user, also provides the possibility to detect if the captured voice is real or pre-recorded, performing the validation in less than 140 milliseconds and with an accuracy above 99.5%.
The solution is designed to provide an ease of integration, under a very strict privacy policy, and with an excellent interface design (plug-in) so that agents can interact intuitively with the solution, authenticating or registering users with one click.
- Ability to completely eliminate the time spent on authentication: irreversible biometric vector is generated with 3 seconds of voice audio
- VAD (Voice Activity Detection) technology: allows agent to visualize how much of the user's net voice audio has been collected
- Fully customizable SDK parameters integrated into the agent panel in Flex: including colors, fonts, messages, buttons and registration or authentication approval thresholds
- Improvement of the customer experience: allowing end users to get rid of their passwords, language and text - independent: the end user can be authenticated in any language and does not need to repeat any specific sentence
- Fraud prevention: significantly improving the performance of current solutions (passwords, KBV, OTPs, etc.)
- Strict data privacy standards: the cloud service provided does not need to keep or store any user data. GDPR & CCPA compliant
For detailed implementation prerequisites and steps, please see the linked Twilio Blog post.
To request a product demo, speak to Veridas experts, or any further questions - please fill out the form on Veridas website.
| Limitation | Details |
|---|---|
| Requests volume limit | Each api key has traffic volume rates hired by the customers. Contact Veridas to change the volume. |
| Requests per minute limit | For security purposes, the service has a limit of requests allowed in a short space of time. Contact Veridas to change this limit. |