Unified Profiles in Flex is currently available as a Public Beta product and the information contained in this document is subject to change. This means that some features are not yet implemented and others may be changed before the product is declared as Generally Available. Public Beta products are not covered by a Twilio SLA.
Unified Profiles in Flex is not a HIPAA Eligible Service or PCI compliant and should not be used in Flex or Segment workflows that are subject to HIPAA or PCI.
Use this page for Unified Profiles information that's Flex-specific, or refer to the Unified Profiles docs for a more comprehensive guide.
This section contains common sync errors that might occur, along with some recommended steps you can take to troubleshoot.
If you're using Salesforce, you can check the sync status for any errors that might have occurred during the sync.
One common error you might encounter here is related to reauthorizing your connection due to invalid or expired credentials.
To reauthorize your connection:
Segment syncs with Salesforce immediately after you connect it to your Unified Profiles workspace. This initial sync can take up to 72 hours. After Segment completes the initial sync with Salesforce, Segment initiates a sync with Salesforce every three hours.
If you're using a data warehouse as a source, use the following steps to view sync status and errors:
Note that Segment's initial sync with your data warehouse can take up to 24 hours to complete.
Use the Profile explorer to view all user data, including event history, traits, and identifiers. To view your Profile explorer, navigate to Unify > Profile explorer in your Segment workspace.
If you don't see data in your Profile explorer, here are a few things to keep in mind:
To check your debugger: