Virtual Agent
Learn how to integrate Twilio Voice with Google Dialogflow CX to provide callers with conversational AI experiences through an Interactive Voice Response (IVR). Twilio handles the telephony while Dialogflow manages the conversational logic, intents, and agent responses.
You can use this guide to create AI agents.
See Related reference documentation to learn more about the TwiML nouns used in this guide.
View and configure your Dialogflow connectors in Voice > Virtual agents in Twilio Console, or in Voice > Manage > Dialogflow Connectors in the legacy Console.
This guide covers a feature that can support the following use cases:
You can use the feature in this guide to deploy sophisticated AI agents that interact with users in real-time. This allows for more fluid, human-like conversations that can resolve complex issues or route callers to the appropriate department based on intent. To learn more advanced features that you can use with AI agents, see AI agents.
Explore the following guides to build on what you've learned in this guide:
- Dialogflow CX onboarding guide: Follow this step-by-step guide to set up your first Dialogflow CX agent with Twilio.
- Connect Twilio with your Dialogflow agent: Learn how to establish a connection between Twilio and your Dialogflow instance.