Voice Intelligence API empowers you to analyze and extract actionable business intelligence from the conversations that take place every day between your customers and your agents through the use of artificial intelligence and machine learning technologies.
Using this REST API, you can initiate conversation analysis services, generate transcripts, and manage webhooks that send information to your application as meaningful data is extracted by Voice Intelligence services.
All relative URLs in the Voice Intelligence API reference documentation use the following base URL:
https://intelligence.twilio.com/v2
The API is served over HTTPS. To ensure data privacy, unencrypted HTTP is not supported. All responses are provided in JSON format.
The Voice Intelligence API comprises the following resources:
| Resource | Description |
|---|---|
| Service | Create, initialize, and manage voice transcription services |
| Transcript | Generate and manage conversation transcriptions |
| Operator | Retrieve the details of a Prebuilt or Custom Operator |
| OperatorResults | Get the list of OperatorResults for a transcript |
| OperatorType | Get the details of an OperatorType |