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Queues resource

A Queue resource describes a call queue that contains individual calls, which are described by the queue's Members subsresource. Your account can have more than one call queue. Each queue can be retrieved by its sid directly using fetch. Alternately, you can read the list of Queues and filter by friendly_name or any other property you prefer.

Call queues are created when you add a call to a queue that doesn't exist and when you create one explicitly.

For information about enqueuing calls, see Queueing Calls.

(warning)

Warning

Queues persist. To optimize fetch operations, inactive Queues should be deleted.

Queues properties

queues-properties page anchor
Property nameTypeRequiredPIIDescriptionChild properties
dateUpdatedstring<date-time-rfc-2822>

Optional

Not PII

The date and time in GMT that this resource was last updated, specified in RFC 2822(link takes you to an external page) format.

currentSizeinteger

Optional

Not PII

The number of calls currently in the queue.

Default: 0
friendlyNamestring

Optional

Not PII

A string that you assigned to describe this resource.

uristring

Optional

Not PII

The URI of this resource, relative to https://api.twilio.com.

accountSidSID<AC>

Optional

Not PII

The SID of the Account that created this Queue resource.

Pattern: ^AC[0-9a-fA-F]{32}$Min length: 34Max length: 34
averageWaitTimeinteger

Optional

Not PII

The average wait time in seconds of the members in this queue. This is calculated at the time of the request.

Default: 0
sidSID<QU>

Optional

Not PII

The unique string that that we created to identify this Queue resource.

Pattern: ^QU[0-9a-fA-F]{32}$Min length: 34Max length: 34
dateCreatedstring<date-time-rfc-2822>

Optional

Not PII

The date and time in GMT that this resource was created specified in RFC 2822(link takes you to an external page) format.

maxSizeinteger

Optional

Not PII

The maximum number of calls that can be in the queue. The default is 1000 and the maximum is 5000.

Default: 0

Create a Queue

create-a-queue page anchor

POST https://api.twilio.com/2010-04-01/Accounts/{AccountSid}/Queues.json

Path parameters

path-parameters page anchor
Property nameTypeRequiredPIIDescription
accountSidSID<AC>
required
Not PII

The SID of the Account that will create the resource.

Pattern: ^AC[0-9a-fA-F]{32}$Min length: 34Max length: 34

Request body parameters

request-body-parameters page anchor
Encoding type:application/x-www-form-urlencoded
SchemaExample
Property nameTypeRequiredPIIDescriptionChild properties
friendlyNamestring
required
Not PII

A descriptive string that you created to describe this resource. It can be up to 64 characters long.

maxSizeinteger

Optional

Not PII

The maximum number of calls allowed to be in the queue. The default is 1000. The maximum is 5000.

Create a QueueLink to code sample: Create a Queue
1
// Download the helper library from https://www.twilio.com/docs/node/install

2
const twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";

3


4
// Find your Account SID and Auth Token at twilio.com/console

5
// and set the environment variables. See http://twil.io/secure

6
const accountSid = process.env.TWILIO_ACCOUNT_SID;

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const authToken = process.env.TWILIO_AUTH_TOKEN;

8
const client = twilio(accountSid, authToken);

9


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async function createQueue() {

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  const queue = await client.queues.create({ friendlyName: "FriendlyName" });

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  console.log(queue.dateUpdated);

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}

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createQueue();

Response

Note about this response
1
{

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  "account_sid": "ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",

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  "average_wait_time": 0,

4
  "current_size": 0,

5
  "date_created": "Tue, 04 Aug 2015 18:39:09 +0000",

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  "date_updated": "Tue, 04 Aug 2015 18:39:09 +0000",

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  "friendly_name": "FriendlyName",

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  "max_size": 100,

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  "sid": "QUaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",

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  "uri": "/2010-04-01/Accounts/ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Queues/QUaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa.json"

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}

Retrieve a Queue

retrieve-a-queue page anchor

GET https://api.twilio.com/2010-04-01/Accounts/{AccountSid}/Queues/{Sid}.json

Path parameters

path-parameters-1 page anchor
Property nameTypeRequiredPIIDescription
accountSidSID<AC>
required
Not PII

The SID of the Account that created the Queue resource to fetch.

Pattern: ^AC[0-9a-fA-F]{32}$Min length: 34Max length: 34
sidSID<QU>
required
Not PII

The Twilio-provided string that uniquely identifies the Queue resource to fetch

Pattern: ^QU[0-9a-fA-F]{32}$Min length: 34Max length: 34
Retrieve a QueueLink to code sample: Retrieve a Queue
1
// Download the helper library from https://www.twilio.com/docs/node/install

2
const twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";

3


4
// Find your Account SID and Auth Token at twilio.com/console

5
// and set the environment variables. See http://twil.io/secure

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const accountSid = process.env.TWILIO_ACCOUNT_SID;

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const authToken = process.env.TWILIO_AUTH_TOKEN;

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const client = twilio(accountSid, authToken);

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async function fetchQueue() {

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  const queue = await client

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    .queues("QUaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa")

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    .fetch();

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  console.log(queue.dateUpdated);

16
}

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fetchQueue();

Response

Note about this response
1
{

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  "account_sid": "ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",

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  "average_wait_time": 0,

4
  "current_size": 0,

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  "date_created": "Tue, 04 Aug 2015 18:39:09 +0000",

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  "date_updated": "Tue, 04 Aug 2015 18:39:09 +0000",

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  "friendly_name": "0.361280134646222",

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  "max_size": 100,

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  "sid": "QUaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",

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  "uri": "/2010-04-01/Accounts/ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Queues/QUaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa.json"

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}

Retrieve a list of Queues

retrieve-a-list-of-queues page anchor

GET https://api.twilio.com/2010-04-01/Accounts/{AccountSid}/Queues.json

Path parameters

path-parameters-2 page anchor
Property nameTypeRequiredPIIDescription
accountSidSID<AC>
required
Not PII

The SID of the Account that created the Queue resources to read.

Pattern: ^AC[0-9a-fA-F]{32}$Min length: 34Max length: 34

Query parameters

query-parameters page anchor
Property nameTypeRequiredPIIDescription
pageSizeinteger<int64>

Optional

Not PII

How many resources to return in each list page. The default is 50, and the maximum is 1000.

Minimum: 1Maximum: 1000
pageinteger

Optional

Not PII

The page index. This value is simply for client state.

Minimum: 0
pageTokenstring

Optional

Not PII

The page token. This is provided by the API.

Retrieve a list of QueuesLink to code sample: Retrieve a list of Queues
1
// Download the helper library from https://www.twilio.com/docs/node/install

2
const twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";

3


4
// Find your Account SID and Auth Token at twilio.com/console

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// and set the environment variables. See http://twil.io/secure

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const accountSid = process.env.TWILIO_ACCOUNT_SID;

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const authToken = process.env.TWILIO_AUTH_TOKEN;

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const client = twilio(accountSid, authToken);

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async function listQueue() {

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  const queues = await client.queues.list({ limit: 20 });

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  queues.forEach((q) => console.log(q.dateUpdated));

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}

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listQueue();

Response

Note about this response
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{

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  "end": 0,

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  "first_page_uri": "/2010-04-01/Accounts/ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Queues.json?PageSize=1&Page=0",

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  "next_page_uri": "/2010-04-01/Accounts/ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Queues.json?PageSize=1&Page=1&PageToken=PAQUaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",

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  "page": 0,

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  "page_size": 1,

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  "previous_page_uri": null,

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  "queues": [

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    {

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      "account_sid": "ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",

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      "average_wait_time": 0,

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      "current_size": 0,

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      "date_created": "Tue, 04 Aug 2015 18:39:09 +0000",

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      "date_updated": "Tue, 04 Aug 2015 18:39:09 +0000",

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      "friendly_name": "0.361280134646222",

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      "max_size": 100,

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      "sid": "QUaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",

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      "uri": "/2010-04-01/Accounts/ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Queues/QUaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa.json"

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    }

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  ],

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  "start": 0,

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  "uri": "/2010-04-01/Accounts/ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Queues.json?PageSize=1&Page=0"

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}

Update a Queue

update-a-queue page anchor

POST https://api.twilio.com/2010-04-01/Accounts/{AccountSid}/Queues/{Sid}.json

Path parameters

path-parameters-3 page anchor
Property nameTypeRequiredPIIDescription
accountSidSID<AC>
required
Not PII

The SID of the Account that created the Queue resource to update.

Pattern: ^AC[0-9a-fA-F]{32}$Min length: 34Max length: 34
sidSID<QU>
required
Not PII

The Twilio-provided string that uniquely identifies the Queue resource to update

Pattern: ^QU[0-9a-fA-F]{32}$Min length: 34Max length: 34

Request body parameters

request-body-parameters-1 page anchor
Encoding type:application/x-www-form-urlencoded
SchemaExample
Property nameTypeRequiredPIIDescriptionChild properties
friendlyNamestring

Optional

Not PII

A descriptive string that you created to describe this resource. It can be up to 64 characters long.

maxSizeinteger

Optional

Not PII

The maximum number of calls allowed to be in the queue. The default is 1000. The maximum is 5000.

Update a QueueLink to code sample: Update a Queue
1
// Download the helper library from https://www.twilio.com/docs/node/install

2
const twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";

3


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// Find your Account SID and Auth Token at twilio.com/console

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// and set the environment variables. See http://twil.io/secure

6
const accountSid = process.env.TWILIO_ACCOUNT_SID;

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const authToken = process.env.TWILIO_AUTH_TOKEN;

8
const client = twilio(accountSid, authToken);

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async function updateQueue() {

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  const queue = await client

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    .queues("QUaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa")

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    .update({ friendlyName: "FriendlyName" });

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  console.log(queue.dateUpdated);

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}

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updateQueue();

Response

Note about this response
1
{

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  "account_sid": "ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",

3
  "average_wait_time": 0,

4
  "current_size": 0,

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  "date_created": "Tue, 04 Aug 2015 18:39:09 +0000",

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  "date_updated": "Tue, 04 Aug 2015 18:39:09 +0000",

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  "friendly_name": "FriendlyName",

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  "max_size": 100,

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  "sid": "QUaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",

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  "uri": "/2010-04-01/Accounts/ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Queues/QUaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa.json"

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}

Delete a Queue

delete-a-queue page anchor

DELETE https://api.twilio.com/2010-04-01/Accounts/{AccountSid}/Queues/{Sid}.json

Path parameters

path-parameters-4 page anchor
Property nameTypeRequiredPIIDescription
accountSidSID<AC>
required
Not PII

The SID of the Account that created the Queue resource to delete.

Pattern: ^AC[0-9a-fA-F]{32}$Min length: 34Max length: 34
sidSID<QU>
required
Not PII

The Twilio-provided string that uniquely identifies the Queue resource to delete

Pattern: ^QU[0-9a-fA-F]{32}$Min length: 34Max length: 34
Delete a QueueLink to code sample: Delete a Queue
1
// Download the helper library from https://www.twilio.com/docs/node/install

2
const twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";

3


4
// Find your Account SID and Auth Token at twilio.com/console

5
// and set the environment variables. See http://twil.io/secure

6
const accountSid = process.env.TWILIO_ACCOUNT_SID;

7
const authToken = process.env.TWILIO_AUTH_TOKEN;

8
const client = twilio(accountSid, authToken);

9


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async function deleteQueue() {

11
  await client.queues("QUaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa").remove();

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}

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deleteQueue();