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Queue Resource

The Queue resource describes a call queue that contains individual calls, which are described by the queue's Member resources. Your account can have more than one call queue. Each queue can be retrieved by its sid directly using fetch. Alternately, you can read the list of Queues and filter by friendly_name or any other property you prefer.

Call queues are created when you add a call to a queue that doesn't exist and when you create one explicitly.

For information about enqueing calls, see Queueing Calls.

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Warning

Queues persist. To optimize fetch operations, inactive Queues should be deleted.

Queue Properties

Property nameTypeRequiredDescriptionChild properties

date_updatedstring<date-time-rfc-2822>

Optional

The date and time in GMT that this resource was last updated, specified in RFC 2822 format.

current_sizeinteger

Optional

The number of calls currently in the queue.

Default: 0

friendly_namestring

Optional

A string that you assigned to describe this resource.

uristring

Optional

The URI of this resource, relative to https://api.twilio.com.

account_sidSID<AC>

Optional

The SID of the Account that created this Queue resource.

Pattern: ^AC[0-9a-fA-F]{32}$Min length: 34Max length: 34

average_wait_timeinteger

Optional

The average wait time in seconds of the members in this queue. This is calculated at the time of the request.

Default: 0

sidSID<QU>

Optional

The unique string that that we created to identify this Queue resource.

Pattern: ^QU[0-9a-fA-F]{32}$Min length: 34Max length: 34

date_createdstring<date-time-rfc-2822>

Optional

The date and time in GMT that this resource was created specified in RFC 2822 format.

max_sizeinteger

Optional

The maximum number of calls that can be in the queue. The default is 1000 and the maximum is 5000.

Default: 0

Create a Queue resource

POST https://api.twilio.com/2010-04-01/Accounts/{AccountSid}/Queues.json

Path parameters

Property nameTypeRequiredPIIDescription

AccountSidSID<AC>required

The SID of the Account that will create the resource.

Pattern: ^AC[0-9a-fA-F]{32}$Min length: 34Max length: 34

Request body parameters

Encoding type:application/x-www-form-urlencoded

SchemaExample

Property nameTypeRequiredDescriptionChild properties

FriendlyNamestringrequired

A descriptive string that you created to describe this resource. It can be up to 64 characters long.

MaxSizeinteger

Optional

The maximum number of calls allowed to be in the queue. The default is 1000. The maximum is 5000.

Create a Queue resource

1// Download the helper library from https://www.twilio.com/docs/node/install
2const twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";
3
4// Find your Account SID and Auth Token at twilio.com/console
5// and set the environment variables. See http://twil.io/secure
6const accountSid = process.env.TWILIO_ACCOUNT_SID;
7const authToken = process.env.TWILIO_AUTH_TOKEN;
8const client = twilio(accountSid, authToken);
9
10async function createQueue() {
11  const queue = await client.queues.create({ friendlyName: "FriendlyName" });
12
13  console.log(queue.dateUpdated);
14}
15
16createQueue();

Output

1{
2  "account_sid": "ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
3  "average_wait_time": 0,
4  "current_size": 0,
5  "date_created": "Tue, 04 Aug 2015 18:39:09 +0000",
6  "date_updated": "Tue, 04 Aug 2015 18:39:09 +0000",
7  "friendly_name": "FriendlyName",
8  "max_size": 100,
9  "sid": "QUaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
10  "uri": "/2010-04-01/Accounts/ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Queues/QUaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa.json",
11  "subresource_uris": {
12    "members": "/2010-04-01/Accounts/ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Queues/QUaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Members.json"
13  }
14}

Fetch a Queue resource

GET https://api.twilio.com/2010-04-01/Accounts/{AccountSid}/Queues/{Sid}.json

Path parameters

Property nameTypeRequiredPIIDescription

AccountSidSID<AC>required

The SID of the Account that created the Queue resource to fetch.

Pattern: ^AC[0-9a-fA-F]{32}$Min length: 34Max length: 34

SidSID<QU>required

The Twilio-provided string that uniquely identifies the Queue resource to fetch

Pattern: ^QU[0-9a-fA-F]{32}$Min length: 34Max length: 34

Fetch a Queue resource

1// Download the helper library from https://www.twilio.com/docs/node/install
2const twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";
3
4// Find your Account SID and Auth Token at twilio.com/console
5// and set the environment variables. See http://twil.io/secure
6const accountSid = process.env.TWILIO_ACCOUNT_SID;
7const authToken = process.env.TWILIO_AUTH_TOKEN;
8const client = twilio(accountSid, authToken);
9
10async function fetchQueue() {
11  const queue = await client
12    .queues("QUaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa")
13    .fetch();
14
15  console.log(queue.dateUpdated);
16}
17
18fetchQueue();

Output

1{
2  "account_sid": "ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
3  "average_wait_time": 0,
4  "current_size": 0,
5  "date_created": "Tue, 04 Aug 2015 18:39:09 +0000",
6  "date_updated": "Tue, 04 Aug 2015 18:39:09 +0000",
7  "friendly_name": "0.361280134646222",
8  "max_size": 100,
9  "sid": "QUaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
10  "uri": "/2010-04-01/Accounts/ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Queues/QUaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa.json",
11  "subresource_uris": {
12    "members": "/2010-04-01/Accounts/ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Queues/QUaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Members.json"
13  }
14}

Read multiple Queue resources

GET https://api.twilio.com/2010-04-01/Accounts/{AccountSid}/Queues.json

Path parameters

Property nameTypeRequiredPIIDescription

AccountSidSID<AC>required

The SID of the Account that created the Queue resources to read.

Pattern: ^AC[0-9a-fA-F]{32}$Min length: 34Max length: 34

Query parameters

Property nameTypeRequiredPIIDescription

PageSizeinteger

Optional

How many resources to return in each list page. The default is 50, and the maximum is 1000.

Minimum: 1Maximum: 1000

Pageinteger

Optional

The page index. This value is simply for client state.

Minimum: 0

PageTokenstring

Optional

The page token. This is provided by the API.

Read multiple Queue resources

1// Download the helper library from https://www.twilio.com/docs/node/install
2const twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";
3
4// Find your Account SID and Auth Token at twilio.com/console
5// and set the environment variables. See http://twil.io/secure
6const accountSid = process.env.TWILIO_ACCOUNT_SID;
7const authToken = process.env.TWILIO_AUTH_TOKEN;
8const client = twilio(accountSid, authToken);
9
10async function listQueue() {
11  const queues = await client.queues.list({ limit: 20 });
12
13  queues.forEach((q) => console.log(q.dateUpdated));
14}
15
16listQueue();

Output

1{
2  "end": 0,
3  "first_page_uri": "/2010-04-01/Accounts/ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Queues.json?PageSize=1&Page=0",
4  "next_page_uri": "/2010-04-01/Accounts/ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Queues.json?PageSize=1&Page=1&PageToken=PAQUaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
5  "page": 0,
6  "page_size": 1,
7  "previous_page_uri": null,
8  "queues": [
9    {
10      "account_sid": "ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
11      "average_wait_time": 0,
12      "current_size": 0,
13      "date_created": "Tue, 04 Aug 2015 18:39:09 +0000",
14      "date_updated": "Tue, 04 Aug 2015 18:39:09 +0000",
15      "friendly_name": "0.361280134646222",
16      "max_size": 100,
17      "sid": "QUaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
18      "uri": "/2010-04-01/Accounts/ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Queues/QUaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa.json",
19      "subresource_uris": {
20        "members": "/2010-04-01/Accounts/ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Queues/QUaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Members.json"
21      }
22    }
23  ],
24  "start": 0,
25  "uri": "/2010-04-01/Accounts/ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Queues.json?PageSize=1&Page=0"
26}

Update a Queue resource

POST https://api.twilio.com/2010-04-01/Accounts/{AccountSid}/Queues/{Sid}.json

Path parameters

Property nameTypeRequiredPIIDescription

AccountSidSID<AC>required

The SID of the Account that created the Queue resource to update.

Pattern: ^AC[0-9a-fA-F]{32}$Min length: 34Max length: 34

SidSID<QU>required

The Twilio-provided string that uniquely identifies the Queue resource to update

Pattern: ^QU[0-9a-fA-F]{32}$Min length: 34Max length: 34

Request body parameters

Encoding type:application/x-www-form-urlencoded

SchemaExample

Property nameTypeRequiredDescriptionChild properties

FriendlyNamestring

Optional

A descriptive string that you created to describe this resource. It can be up to 64 characters long.

MaxSizeinteger

Optional

The maximum number of calls allowed to be in the queue. The default is 1000. The maximum is 5000.

Update a Queue resource

1// Download the helper library from https://www.twilio.com/docs/node/install
2const twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";
3
4// Find your Account SID and Auth Token at twilio.com/console
5// and set the environment variables. See http://twil.io/secure
6const accountSid = process.env.TWILIO_ACCOUNT_SID;
7const authToken = process.env.TWILIO_AUTH_TOKEN;
8const client = twilio(accountSid, authToken);
9
10async function updateQueue() {
11  const queue = await client
12    .queues("QUaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa")
13    .update({ friendlyName: "FriendlyName" });
14
15  console.log(queue.dateUpdated);
16}
17
18updateQueue();

Output

1{
2  "account_sid": "ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
3  "average_wait_time": 0,
4  "current_size": 0,
5  "date_created": "Tue, 04 Aug 2015 18:39:09 +0000",
6  "date_updated": "Tue, 04 Aug 2015 18:39:09 +0000",
7  "friendly_name": "FriendlyName",
8  "max_size": 100,
9  "sid": "QUaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
10  "uri": "/2010-04-01/Accounts/ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Queues/QUaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa.json",
11  "subresource_uris": {
12    "members": "/2010-04-01/Accounts/ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Queues/QUaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Members.json"
13  }
14}

Delete a Queue resource

DELETE https://api.twilio.com/2010-04-01/Accounts/{AccountSid}/Queues/{Sid}.json

Path parameters

Property nameTypeRequiredPIIDescription

AccountSidSID<AC>required

The SID of the Account that created the Queue resource to delete.

Pattern: ^AC[0-9a-fA-F]{32}$Min length: 34Max length: 34

SidSID<QU>required

The Twilio-provided string that uniquely identifies the Queue resource to delete

Pattern: ^QU[0-9a-fA-F]{32}$Min length: 34Max length: 34

Delete a Queue resource

1// Download the helper library from https://www.twilio.com/docs/node/install
2const twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";
3
4// Find your Account SID and Auth Token at twilio.com/console
5// and set the environment variables. See http://twil.io/secure
6const accountSid = process.env.TWILIO_ACCOUNT_SID;
7const authToken = process.env.TWILIO_AUTH_TOKEN;
8const client = twilio(accountSid, authToken);
9
10async function deleteQueue() {
11  await client.queues("QUaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa").remove();
12}
13
14deleteQueue();