Emergency telephone numbers
Learn about supported global emergency telephone numbers and social value numbers available when utilizing Twilio Programmable Voice to connect users with public safety answering points (PSAPs).
You can use this guide to provide inbound contact center services, outbound contact center services, and PSTN connectivity.
See Related reference documentation to learn more about the API resources used in this guide.
This guide teaches the basics required for the following use cases:
You can use this guide to ensure that agents within an inbound contact center can reach emergency services with accurate location data during a crisis.
To learn more advanced features that you can use with inbound contact centers, see Voice inbound contact center.
You can use this guide to enable emergency calling capabilities for outbound dialers, ensuring compliance and safety for remote or office-based agents.
To learn more advanced features that you can use with outbound contact centers, see Voice outbound contact center.
You can use this guide to provide reliable emergency service access when connecting your existing communications infrastructure to the public switched telephone network.
To learn more advanced features that you can use with PSTN connectivity, see Voice PSTN connectivity.
Explore the following guides to build on what you've learned in this guide:
- Emergency calling: Learn how to set up emergency calling.
- Respond to incoming phone calls: Ensure your webhooks are ready to handle return calls from emergency dispatchers.
- Emergency calling for SIP interfaces: Learn how to implement emergency routing specifically for SIP-based communications.
- Programmable Voice failover best practices: Implement strategies to maintain voice connectivity during service interruptions.