Voice Integrity Onboarding in the Twilio Console

In a few clicks in the Console, you can enable Voice Integrity on your Twilio Phone Numbers.

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1. Create a Primary Business Profile (Twilio Console or legacy Console) in your Parent Account in the Trust Hub part of the Console and submit for vetting.
2. Assign phone number(s) in your account to your Primary Business Profile. This associates a single identity with the phone number(s).
3. Create a Voice Integrity Trust Product (Twilio Console or legacy Console) in the Trust Hub and submit for vetting.
4. Assign phone numbers already assigned to your Primary Business Profile identity to the Voice Integrity Trust Product.

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1. Create a Primary Business Profile (Twilio Console or legacy Console) in your Parent Account in the Trust Hub part of the Console and submit for vetting.

2. Create a Secondary Business Profile under your Subaccount and submit for vetting (this would be same information as your Primary since you are a direct customer)

3. Assign phone number(s) from your Subaccount to its Secondary Business Profile. This associates a single identity with the phone number(s).

4. Create a Voice Integrity Trust Product (Twilio Console or legacy Console) for each Secondary Business Profile in the Trust Hub and submit for vetting.

   • Make sure the appropriate Subaccount is shown in the top left corner of the Console.

5. Assign phone numbers in Subaccount already assigned to your Secondary Business Profile to the Voice Integrity Trust Product

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1. Create a Primary Business Profile (Twilio Console or legacy Console) in your Parent Account in the Trust Hub part of the Console and submit for vetting.
2. Create a Secondary Business Profile under the Primary Business Profile and submit for vetting.
3. Assign phone number(s) from your Parent Account to the Secondary Business Profile. This associates a single identity with the phone number(s).
4. Create a Voice Integrity Trust Product (Twilio Console or legacy Console) for each Secondary Business Profile in the Trust Hub and submit for vetting.
5. Assign phone numbers already assigned to your Secondary Business Profile to the Voice Integrity Trust Product

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1. Create a Primary Business Profile (Twilio Console or legacy Console) in your Parent Account in the Trust Hub part of the Console and submit for vetting.

2. Create a Secondary Business Profile under your Customer Subaccount and submit for vetting.

3. Assign phone number(s) from your Customer Subaccount to its Secondary Business Profile. This associates a single identity with the phone number(s).

4. Create a Voice Integrity Trust Product (Twilio Console or legacy Console) for each Secondary Business Profile in the Trust Hub and submit for vetting.

   • Make sure the appropriate Subaccount is shown in the top left corner of the Console.

5. Assign phone numbers already assigned to your Secondary Business Profile to the Voice Integrity Trust Product

That's it. No coding required.

Learn more about Business Profiles and other Trust Products in the Trust Hub Docs.

This guide teaches the basics required for the following use cases:

You can use this guide to register your business profile and actively monitor your numbers for accurate reputation status across major U.S. carriers. Voice Integrity provides analytics to catch and fix sudden spam labels instantly, ensuring critical alerts and emergency weather closures reach your customers with trusted caller identification. To learn more advanced features that you can use with voice notifications, see Voice notifications.

You can use this guide to implement a centralized remediation workflow directly from the Twilio Console when outbound call volume spikes trigger false positives. Voice Integrity lets you appealing spam tags across carrier ecosystems simultaneously, restoring high connection rates and keeping contact center outreach unblocked. To learn more advanced features that you can use with outbound call centers, see Voice outbound contact center.

You can use this guide to proactively safeguard your outbound numbers from damaging "Spam Likely" labels that kill conversion rates. By using Voice Integrity to establish a verified reputation profile, you gain visibility into how carriers score your phone lines, ensuring prospects see a trust indicator instead of a spam warning when sales reps call. To learn more advanced features that you can use with sales dialers, see Voice sales dialer.

You can use this guide to ensure your automated conversational voice agents are not proactively blocked by mobile networks before they can even speak. Voice Integrity lets you monitor and manage the reputation of the phone lines assigned to your virtual assistants, keeping outbound AI customer interactions labeled as trusted rather than flagged as robotic spam. To learn more advanced features that you can use with AI agents, see Voice AI agents.

After following this guide, you have successfully submitted your business profiles and phone numbers for Voice Integrity vetting via the Twilio Console. Once approved, your outbound calls will benefit from SHAKEN/STIR trust indicators, protecting your communications from getting mislabeled as spam.

Explore the following guides to build on what you've learned in this guide:

• Branded Calling: Brand your calls with business identity indicators.
• SHAKEN/STIR: Learn how to use SHAKEN/STIR to protect your calls from being labeled as spam.

Find reference documentation for the topics on this page.

• Trust Hub API docs