Trust Hub
Twilio Trust Hub provides tools to help you organize and submit information required for telecom compliance. It stores your core business and identity details in a compliance profile, allowing you to manage profiles, registrations, and supporting documentation in one place.
In the Console, open Trust Hub by selecting Trust Hub from the Products & Services navigation.
After Twilio verifies your identity, you can use that verified identity with a variety of Trust products. These products include communication services in the United States and Canada, such as:
- Toll-Free and Application-to-Person (A2P) registration for messaging
- Secure Telephone Identity Revisited and Signature-based Handling of Asserted Information using Tokens (STIR/SHAKEN) and Caller ID Name (CNAM) for voice calls
Trust Hub verifies your identity through Know Your Customer (KYC) processes. After registration, Twilio assigns a trust level that unlocks advanced communication services.
Info
If you're transitioning from the classic Trust Hub experience, see Understanding the New Trust Hub Experience for a guide on navigation and layout changes.
- Overview: A dashboard that displays your open tasks, including registrations and compliance profiles that require action. Each task shows its type, current status, and last updated date, so you can quickly identify and resolve issues.
- Profiles: View and manage the Twilio identity you use to unlock products and services. Manage your primary and secondary compliance profiles to verify your identity with Twilio.
- Registrations: Register your messaging and voice programs with telecom carriers to send carrier-approved traffic. Track and manage the status of all compliance registrations for your account.
- Addresses: Manage your account addresses for use in compliance registrations and phone number emergency address requirements.
- Learn about setting up your Profiles.
- Learn about registering your messaging and voice programs and the different types of Registrations.
- Learn about managing your Addresses.
- Learn about what changed between the classic and new Trust Hub experience.