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Create an SMS Conversation in Ruby

How do you turn a handful of isolated messages to and from the same party into a true conversation? You need some way to remember state between each message that is exchanged. This is because SMS is a stateless protocol. Building traditional web applications has this same hurdle, as HTTP is also a stateless protocol. This problem has been solved for web applications through the use of HTTP cookies and, rather than reinvent the wheel, the Twilio Messaging API uses the same solution.

This guide will show you how to use Programmable Messaging to accomplish this in your Ruby application. The code snippets in this guide are written using Ruby version 2.0.0 or higher, and make use of the following modules:

If you haven't written your own SMS webhooks with Ruby before, you may want to first check out our guide, Receive and Reply to SMS and MMS Messages in Ruby. Ready to go? Let's get started!

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Twilio Conversations, a more recent product offering, is an omni-channel messaging platform that allows you to build engaging conversational, two-way messaging experiences. Be sure to check out our Conversations product to see if it's a better fit for your needs.

Using HTTP Cookies with Webhooks

Why cookies?

In web apps, you write a cookie to keep "statefulness" between separate requests from the same browser. Similarly, SMS messages are independent communications between two parties, so Twilio allows you to tie them together as a logical session via cookies. This means you can use server-side sessions to keep track of application state between requests. How cool is that? Twilio will expire the cookies for that conversation after four hours of inactivity, as if the user "closed the browser."

Storing Conversation Data

The cookies let you share state across multiple messages allowing you to treat separate messages as a conversation, and store data about the conversation in the cookies for future reference.

You can store the data directly in a cookie, or you can use a session state management framework.

Track SMS Conversations using a Session

Let's try using session counters to see if a particular user has messaged us before. If they're a new sender, we'll thank them for the new message. If they've sent us messages before, we'll specify how many messages we've gotten from them.

Tracking SMS Conversations using Cookies

1require 'rubygems'
2require 'twilio-ruby'
3require 'sinatra'
4
5use Rack::Session::Cookie, key: 'rack.session',
6                           path: '/',
7                           secret: 'can-be-anything-but-keep-a-secret'
8
9# Return the session number for each sms received.
10post '/sms' do
11  session['counter'] ||= 0
12  sms_count = session['counter']
13
14  message = if sms_count.zero?
15              'Hello, thanks for the new message.'
16            else
17              "Hello, thanks for message number #{sms_count + 1}"
18            end
19
20  twiml = Twilio::TwiML::MessagingResponse.new do |r|
21    r.message(body: message)
22  end
23
24  session['counter'] += 1
25
26  content_type 'text/xml'
27
28  twiml.to_s
29end