Intelligent Discovery AI Assistant is currently available as a Public Beta product and information contained in this document is subject to change. Public Beta products aren't covered by a Twilio Service Level Agreement. Learn more in the "Twilio Beta Product Support" Help Center article.
The Intelligent Discovery AI Assistant is an AI-driven assistant enabling you to interact with messaging data using natural language. The Assistant helps you troubleshoot messaging-related issues, including deliverability errors. It can assist with data analysis and dive deeper into your messaging data to find potential root causes. The Assistant provides recommendations to solve messaging errors and potential issues. You can provide feedback on each response and the overall Assistant experience. You can seamlessly request to talk to a live Twilio support person if you still face unresolved issues.
Twilio customers often face challenges locating relevant information within the Twilio Console. The current troubleshooting process can be time-consuming, potentially leading to support tickets and business disruptions. This can introduce significant costs, delays, and loss of customer trust. The longer an issue persists, the higher the cost and the greater the risk to customer relationships.
There is a clear demand for a self-serve utility that allows businesses to continue operations smoothly before resorting to support tickets. Such an assistant increases the reach of timely help to everyone, enabling you to resolve issues faster and manage problems without losing the trust of your end users.
Intelligent Discovery caters to both non-technical business users and technical users.
The Assistant can assist you with a variety of tasks related to Twilio's messaging services. Here are some of the things it can do for you:
Here are some examples of potential questions that the Assistant can support:
To access the Intelligent Discovery AI Assistant, you can use one of the following methods:
This opens a chat interface where you can interact with the Assistant.
Intelligent Discovery AI Assistant uses third-party artificial technology and machine learning technologies.
Twilio's AI Nutrition Facts provide an overview of the AI feature you're using. This should help you can better understand how the AI works with your data. Intelligent Discovery AI Assistant qualities are outlined in the following Intelligent Discovery AI Assistant Nutrition Facts label. To learn more and review the glossary regarding the AI Nutrition Facts Label, consult Twilio's AI Nutrition Facts page.
This is only for interaction and intent aspect from the conversation that the user has with the Intelligent Discovery AI Assistant. Twilio does not share PII with the model vendor.
Twilio only deletes conversation data created during the interactions with the Assistant.
Customers can opt to talk to a Twilio human agent if the Assistant is not able to solve their issues, but it is not required. The human agent can also collect feedback to improve the Assistant
Compliance
Twilio is leveraging the model vendor for this.
Twilio is leveraging the model vendor for this.
Learn more about this label at nutrition-facts.ai
Intelligent Discovery for Messaging Insights democratizes actionable insights from messaging data, making it accessible to both developers and non-technical business users. By leveraging AI-driven natural language processing, this feature simplifies troubleshooting and enhances the ability to gain valuable insights from communications data. Here are some possible next steps and additional resources to help you get started: