Link Your Twilio & KORE Accounts

You will use the KORE Console to manage your billing. For all other aspects of managing your Twilio IoT products, you will use the Twilio APIs and Console. Once equivalent functionality is available in the KORE Console and APIs, we'll provide you with product updates and transition guides.

Now that KORE has acquired Twilio's IoT business unit and products, your Twilio account balance will not be charged for IoT product usage. Any funds on your Twilio account balance cannot be transferred to KORE or applied towards IoT usage. You still see IoT usage shown in your Twilio Usage Summary or priced usage in the IoT portion of the Twilio Console but that usage will not appear on your Twilio invoice and will not draw from your Twilio account balance*.

* A handful of existing customers with contractual agreements that could not be immediately transferred to KORE will continue to pay for IoT usage through Twilio until new contracts of executed. The communications sent to you on June 1 notifying you that the acquisition completed would have included information about this if it applies to you. Additionally, KORE and Twilio sales representatives will reach out to you to discuss next steps.

If you don't intend to use other Twilio products, you do not need to upgrade your Twilio trial account to complete the process below and begin ordering and using IoT products. Upgrading your Twilio account requires you to load $20 into your Twilio account balance and may unlock some Twilio products or features that are restricted to trial accounts. Remember though, you will be charged by KORE for all IoT usage regardless of your Twilio account status .

Expand image

Current or future restrictions to Twilio trial accounts may negatively impact what you can do within Twilio's Console or APIs and it is recommended to upgrade your Twilio account if you are planning a production use case.

If you owned multiple Twilio accounts that used IoT products prior to June 1, 2023, when you complete the account linking process on one account, KORE will check if there are other accounts in the data transferred from Twilio that are also owned by you based on your email address. If any are found, KORE will create additional accounts in the background for you and link those accounts together so you don't have to repeat this entire process for each one and fill in any remaining account information that is required by KORE. You will receive an email when you link your first one letting you know which accounts need your attention. You can switch between the KORE accounts that belong to your email address from the KORE Console.

At the moment, except for those in the case above where KORE made multiple accounts that belong to the same email address, you cannot re-use the same email address to manage multiple KORE accounts. If you have multiple Twilio accounts but they were not included in the data provided by Twilio, or you want to use multiple Twilio accounts in the future, you will need to use a different email address for each of their corresponding KORE accounts. KORE is planning to add the ability to create multiple KORE accounts and relate them back to the same owner email address.

When you enter the Internet of Things section of Console and navigate to any place other than the Overview page, you will be greeted with a page asking you to link a KORE to your Twilio account. To link your accounts, you'll need to complete the following steps, each of which we'll guide you through below:

1. Click the "Create your KORE account" button to go to the KORE Console and create your KORE account. You must start the process by clicking the button from Console so that your KORE and Twilio accounts will be correctly linked together.
2. Complete the sign-up process to create your KORE account.
3. Add a credit card to your KORE account. Alternatively, you can contact a sales specialist to discuss payment terms.
4. Return to the Twilio Console and click the "Verify account setup" button to confirm that your account is properly set up so you can begin or continue using IoT products.

While viewing the "Link a KORE account" page in the Twilio Console, click the "Create your KORE account" button to go to the KORE Console and create your KORE account.

Expand image

Once at the KORE Console, you'll be greeted by one of two experiences depending on whether or not you were already an existing Twilio IoT customer before July 19, 2023. If the email for your Twilio account's owner is found in the data provided to KORE to ensure continuity, you'll use that email to create your account. Otherwise, you'll be prompted to provide an email. In either case, a one time password (OTP) will be sent to verify your ownership of that email.

Check your email for the OTP from KORE.

Expand image

Return to the KORE Console to enter the OTP that was sent to you.

Expand image

With your email now verified, you'll be prompted to set a password for your KORE account.

Expand image

KORE has added an extra layer of security to secure your account. Go ahead and select a 2FA option.

If you select email, we'll use the same email address from earlier. You don't need to verify it again.

If you select Phone Number (SMS), the phone number you specify will also be used as the personal number for your KORE account. You'll need to verify the phone number through another OTP code that will be sent to you. Enter your number and click "Get Verification Code". A OTP SMS will be sent to you. Enter that code to verify your phone number and move onto the next step.

Expand image

Now that KORE has verified who you are and you've secured your login, we need you to know some information about you or your business.

Select whether you are signing up as an individual or as a business.

• Individual: You're looking to try out our services or build something on your own.
• Business: You represent and can provide information about your company.

Whether you're signing up as an individual or a business, you'll need to accept KORE's Master Agreement. Feel free to review the terms and then click the checkbox indicating that you agree to them.

Expand image

The easiest way to add a payment method to your KORE account is to add a credit card during the account creation process. If you're following this step-by-step guide to create your KORE account then you should have just finished adding your account details and are now being prompted to add a credit card.

Expand image

Congratulations! You've successfully created your KORE account. But hang in there. You're not quite done yet.

Expand image

If you skipped adding a credit card during the account creation process or need to add a different one later, log into the KORE Console and select Billing from the side navigation.

With your KORE account set up, including having a payment method configured, return to the "Link a KORE Account" page in the Twilio Console.

Click the "Verify account setup" button. We'll check in with KORE's account service to confirm that everything is properly setup.

Expand image

If everything has been correctly set up, which it should be if you followed this guide, you'll be greeted with a success message letting you know that your Twilio and KORE accounts have been successfully linked. If you're missing any information or you didn't add a credit card during the KORE account setup process, you'll be prompted to return to the KORE Console to finish adding that information.

Expand image

You're all done!

You can now click the button or the link in the success message to take you back to the IoT Overview page or navigate to any other pages.