Uncover valuable business intelligence from your voice calls
Quality analysis
Replace random call selection with automated, data-driven processes to improve operational efficiency and agent performance.
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Analyze 100% of calls
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Give QA teams the tools to uncover key insights in near real time
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Prioritize scalable initiatives like targeted agent scripting campaigns
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Leverage call transcripts to analyze, measure, and improve agent performance
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Make and measure incremental changes to improve the customer experience
Lead management
Extract insights from customer conversations to score and prioritize leads, track campaign effectiveness, and supercharge your sales pipeline.
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Turn metadata into meaning by reconciling voice call data with customer behavior
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Activate intelligence from call recording data to improve campaigns and ROI
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Recapture potential lost revenue with fresh insights on lead scoring and prioritization
Compliance
Identify and mitigate regulatory compliance risks with automated personal information (PII) redaction to ensure secure and shareable data.
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Manage sensitive call data with automated personal identification redaction
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Identify compliance related phrases such as “Do not call”
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Flag calls automatically that may violate internal and regulatory rules
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Automate compliance validations to stay on the right side of regulations
Customer voice
Build more productive and personalized voice experiences for your customers.
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Enhance customer profiles to increase lifetime value
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Detect upsell and cross-sell opportunities for greater revenue
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Cut customer acquisition costs and reduce churn
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Identify key words and common threads from customer interactions