Product changelog and announcements

Restricted API Keys is now Generally Available (GA). You can now enforce the principle of least privilege by assigning specific permissions to individual keys, ensuring they only access exactly what is needed.

By scoping keys to specific endpoints or resources, you minimize security risks and limit the potential impact of leaked credentials. You can create and manage Restricted API Keys in the Twilio Console or programmatically via APIs.

We’re preparing to say goodbye to classic Journeys in Q2 2027 as we focus on bringing you even more possibilities with the new Journeys experience. Starting June 25, 2026, you won’t be able to create or edit classic Journeys, but existing campaigns will keep running until end-of-life in Q2 2027.

The new Journeys is all about giving you access to more powerful tools to make reaching your audience even more effective. Here’s just a sample of what you can expect:

• React to customer moments in real time: Event-Triggered Journeys let you respond instantly to actions like cart abandonment, new signups, or onboarding milestones. You'll create timely, relevant experiences that drive results.

• Personalize with richer context: Pull in detailed data from your data warehouse, including loyalty status, purchase history, and cart contents, to make every message feel tailored to each customer's unique journey.

• Build with an intuitive, powerful builder: We've completely redesigned the interface to make mapping, analyzing, and optimizing your campaigns more straightforward and efficient.

Updates to the Email Activity API rate limits, moving to 6 requests per minute to maintain throughput and reliable performance.

Personalized Recommendations are now generally available in Twilio Messaging Insights, turning your messaging data into clear, prioritized actions to improve deliverability and engagement. Powered by your Health Score for Messaging and traffic patterns, recommendations surface the highest-impact optimization opportunities and highlight relevant Twilio products to drive better performance.

Virtual Background support on the Video iOS SDK and the Video Android SDK is now generally available. The virtual background functionality is provided via optional plugin libraries for these native SDKs. When the plugin is included in a mobile application it can process the video camera feed and perform either background blur or background replacement. There is no additional charge for this feature.

Virtual background on mobile video apps enables end users to look professional while on the go and ensures that any background clutter does not distract from the conversation. 

To start using virtual backgrounds on your mobile application review the detailed setup instructions in our developer documentation and upgrade your Video iOS and Video Android SDK to the latest versions. The changelog file for the Video iOS SDK is here and the one for the Video Android SDK is here.

With zero code changes, start sending WhatsApp Marketing Message API messages to increase marketing deliverability. Meta has seen up to 9% greater marketing template deliverability with this new API, and Twilio is making it available to all customers with zero code changes required. Simply sign the terms-of-service (TOS) and your traffic will immediately start using the Marketing Message API.

All you need to do is sign Meta's Marketing Messages API terms of service. To navigate to the Meta terms of service, start in the Twilio Console under WhatsApp Senders. Click on the WhatsApp Business Account ID hyperlink. Go to the Alerts section where you can find the Marketing Messages API notifications. From there, accept the terms of service.

To accept the terms of service, you must be an admin of the Business Account. If you cannot see the terms of service in Alerts, please ask an account admin to accept the TOS.

To learn more, see our documentation on marketing templates here. 

We're excited to share that Enhanced Branded Calling is now available in public beta. This feature helps you create a more trusted and recognizable voice experience by showing branded elements like your logo and call reason when you reach out to customers.

We are excited to announce the Private Beta release of Bulk Messaging on the new Communications API, enabling high-volume queuing for SMS, RCS, and WhatsApp.

We’re excited to announce the public beta release of Twilio’s integration with Salesforce Service Cloud Voice (SCV). Salesforce customers can now choose Twilio as their telephony provider for voice calls in SCV. Using this integration, Salesforce service reps can make and receive calls in Salesforce by leveraging Twilio’s platform capabilities, like routing, IVR, and transcription, embedded natively in the SCV experience.

To learn more about this integration, see Set up Salesforce Service Cloud Voice (SCV) with Twilio (public beta).

We’re pleased to announce that Flex UI 2.15.0 is now available. This release includes bug fixes for Agent Copilot, SSO token refresh, and sign-in error messages, as well as an updated version of the Flex SDK. 

For complete details, see the Flex UI release notes for 2.15.0.