Service Level Agreements
Last Updated: October 8, 2024
The table below outlines each service level agreement (“SLA”) and the specific services that are covered by the corresponding SLA (“Covered Services”). Any capitalized term used but not defined below will have the meaning provided in the corresponding SLA.
SLA: |
Covered Services: |
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Application programming interfaces branded as “Twilio”. Mail Send application programming interface for the services branded as “SendGrid” or “Twilio SendGrid”. |
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The following six (6) Twilio Flex functionalities necessary to perform critical real-time interactions between Customer and its customer(s):
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The identify, track, page, screen, group, and alias http endpoints that ingest data that Customer submits to the Segment Services. |