Twilio Frontline App Terms

Last Updated: April 14, 2023

By using, installing, or accessing the Twilio Frontline Application (“Frontline App”), or clicking to accept the terms and conditions set forth in these Twilio Frontline App Terms (“App Terms”), you agree to be bound by these App Terms. Any reference to “you”, or “your” will refer to you for purposes of these App Terms.

1. Use of the Frontline App

You will use the Frontline App in accordance with these App Terms, the Twilio Acceptable Use Policy, and applicable law or regulation.

2. IP Rights and Licenses

Twilio owns all right, title, and interest in and to the Frontline App. Subject to all terms and conditions of these App Terms, Twilio grants you a limited, non-exclusive, non-transferable license to install and use one (1) object code copy of the Frontline App.

3. Data Privacy and Acknowledgement of Use

Any data, including your personal information, collected, transferred, stored or otherwise processed through your use of the Frontline App will be processed in accordance with the Twilio Frontline Privacy Statement.

4. Availability of the Frontline App

You understand that use and availability of the Frontline App may be interrupted, including for maintenance, upgrades, or network or equipment failures. Twilio may discontinue the Frontline App, any of its features, and/or support for the Frontline App, including its use on certain devices and platforms, at any time.

5. Feedback

Twilio welcomes any recommendations, suggestions, ideas, or feedback you have about the Frontline App (collectively, “Feedback”). You understand that Twilio owns all Feedback that you provide and you are not entitled to any compensation or reimbursement of any kind for providing Feedback to Twilio or in connection with Twilio’s use of Feedback.

6. Terms Applicable to Frontline App Use on iOS Devices

This Section 6 only applies to the extent you are using the Frontline App on an iOS device. You acknowledge that these App Terms are between you and Twilio only, not with Apple Inc. ("Apple"), and Apple is not responsible for the Frontline App or the content thereof. Apple has no obligation to furnish any maintenance and support services with respect to the Frontline App. If the Frontline App fails to conform to any applicable warranty, you may notify Apple and Apple will refund any applicable purchase price for the Frontline App to you; and, to the maximum extent permitted by applicable law, Apple has no other warranty obligation with respect to the Frontline App. Apple is not responsible for addressing any claims by you or any third party relating to the Frontline App or your possession and/or use of the Frontline App, including: (a) product liability claims; (b) any claim that the Frontline App fails to conform to any applicable legal or regulatory requirement; or (c) claims arising under consumer protection or similar legislation. Apple is not responsible for the investigation, defense, settlement and discharge of any third-party claim that the Frontline App and/or your possession and use of the Frontline App infringe a third party’s intellectual property rights. You agree to comply with any applicable third-party terms when using the Frontline App. Apple and Apple’s subsidiaries are third-party beneficiaries of these App Terms, and upon your acceptance of these App Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these App Terms against you as a third-party beneficiary of these App Terms. You hereby represent and warrant that: (i) you are not located in a country that is subject to a U.S. Government embargo, or that is on Title 15, Part 740 Supplement 1 Country Group E of the U.S. Code of Federal Regulations and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

7. Warranty Disclaimer

THE FRONTLINE APP IS PROVIDED “AS IS,” AND TWILIO MAKES NO WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, AND TWILIO SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT TO THE FULLEST EXTENT PERMITTED BY LAW.

8. Indemnification

You will defend Twilio and Twilio’s officers, directors, employees, and affiliated entities (collectively, “Twilio Indemnified Parties”) from and against any claim, demand, suit, or proceeding made or brought against a Twilio Indemnified Party by a third party alleging or arising out of your use of the Frontline App (“Claim”). You will indemnify Twilio from any damages, fines or penalties imposed by a government or regulatory body, attorneys’ fees, and costs awarded against a Twilio Indemnified Party or for settlement amounts approved by you for a Claim.

Twilio reserves the right, at its own expense, to participate in the defense of any Claim. You will not do the following without Twilio’s prior written consent: (a) settle any Claims for which you have an obligation to indemnify pursuant to this Section 8 or (b) admit to liability or fault or create any obligation on behalf of Twilio as part of a settlement of a Claim.

9. Limitation of Liability

NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THESE APP TERMS, TWILIO’S AGGREGATE LIABILITY TO YOU OR ANY THIRD PARTY ARISING OUT OF THESE APP TERMS OR OTHERWISE IN CONNECTION WITH THE FRONTLINE APP WILL IN NO EVENT EXCEED FIFTY DOLLARS ($50.00). YOU ACKNOWLEDGE AND AGREE THAT THE ESSENTIAL PURPOSE OF THIS SECTION 9 IS TO ALLOCATE THE RISKS UNDER THESE APP TERMS BETWEEN THE PARTIES AND TWILIO HAS RELIED ON THESE LIMITATIONS IN DETERMINING WHETHER TO PROVIDE YOU THE RIGHTS TO ACCESS AND USE THE FRONTLINE APP.

10. Term; Termination

These App Terms, as may be updated from time to time, will commence on the date you (a) begin using, installing, or accessing the Frontline App, or (b) click to accept these App Terms, and will continue until terminated in accordance with this Section 10.

You may terminate these App Terms at any time, for any or no reason, by immediately ceasing your use of the Frontline App. If you commence using the Frontline App again, you are consenting to these App Terms. Twilio may, in its sole discretion, suspend or terminate these App Terms immediately (a) if Twilio suspects you are in breach of these App Terms; (b) if Twilio determines that you are engaged in activity that is suspected or actually fraudulent, illegal or otherwise malicious or fails to comply with applicable law; (c) causes a significant risk of reputational harm to Twilio; or (d) to prevent harm to the security, stability, availability, or integrity of Twilio.

11. Modification; Conflict

Twilio may update or modify these App Terms (including any terms or policies incorporated by reference) from time to time by posting a revised version on Twilio’s website and in the Frontline App. Additionally, Twilio will notify the Twilio customer that authorized your access to the Frontline App of any such updates and modifications via email to the email address designated in that Twilio customer’s account or provided via that Twilio customer’s account portal not less than thirty (30) days prior to the effective date of any material amendments or modifications. Except as otherwise specified by Twilio, updates will be effective upon the effective date indicated at the top of these App Terms. The updated version of these App Terms will supersede all prior versions. Your continued access or use of the Frontline App on or after the effective date of the changes to these App Terms (including any terms or policies incorporated by reference) constitutes your acceptance of any updates. If you do not agree to any updates, you should stop using the Frontline App. Twilio may not be able to provide at least thirty (30) days prior written notice of updates to these App Terms that result from changes in the law or requirements from telecommunications providers.