Twilio Transparency Reporting

Twilio's developer ecosystem, customers and end users expect Twilio to protect their personal information, sensitive data and user privacy. That responsibility includes how Twilio handles government requests received.

As part of our commitment to the privacy of your data, Twilio issues semi-annual reports to provide visibility to the Twilio community around the government requests received for customer information by municipal, state, provincial and federal governments globally.

In that spirit, Twilio’s Transparency Reports document the total volume of government requests for information received by Twilio, how Twilio responded to the requests and how often Twilio notified users of the requests.

Twilio will continue to publish semi-annual transparency reports here on the Twilio website. Please be advised that Twilio may restate data going forward if more complete information becomes available or if Twilio changes classifications.

Twilio has received and obtained permission to publish select National Security Letters received. View the available documents.

Please email transparency@twilio.com with specific questions or feedback on the transparency report.

Documents links:

Transparency Report - First Half 2024

Transparency Report - Second Half 2023

Transparency Report - First Half 2023

Transparency Report - Second Half 2022

Transparency Report - First Half 2022

Transparency Report - Second Half 2021

Transparency Report - First Half 2021

Transparency Report - Second Half 2020

Transparency Report - First Half 2020