Twilio global infrastructure
Twilio is built on flexible and scalable cloud infrastructure that combines communications and customer data platforms in one. Our infrastructure reliably processes 400,000 events per second and 13.8T+ API calls per year.
We built the strongest foundation so you can build amazing experiences
Twilio’s platform is built on scalable, reliable, and flexible infrastructure. We have thoughtfully built out every part of our platform so you have best-in-breed tools to deliver secure experiences across channels, powered by contextual data and AI-driven orchestration across the customer journey.
Powering 2.5T+ digital interactions annually
messages sent/received yearly
voice calls annually
emails sent annually
tracking events every second
Built for scale
Break free from the limitations of tech providers. Leverage Twilio’s hybrid cloud infrastructure, Super Network, Mail Transfer Agent (MTA), and modular customer data infrastructure to scale your business.
Twilio Super Network simplifies carrier complexities. It provides the widest reach with 4,800 global carrier connections, partnerships with the four major ISPs (Gmail, Hotmail, Yahoo, iCloud), Meta & Google, and 100+ data sources.
Break down data silos by unifying data across all the tools and systems you use. Our Customer Data Platform features 700+ prebuilt connectors in our integrations catalog and Functions unlocks custom sources and destinations.
Twilio’s global infrastructure handles more than 1.8T+ digital interactions annually across 335,000+ customers and 180+ countries.
Twilio has dedicated infrastructure experts with telephony, engineering, data science, compliance, legal, public policy, carrier relations, and product management backgrounds to help you scale your infrastructure.
Overcome email delivery challenges at scale with our optimized mail transfer agent (MTA).
Get full transparency into communications traffic quality and ROI with Twilio tools, so you can scale interactions with complete confidence.
Reliable delivery
Twilio’s hybrid cloud infrastructure goes beyond enormous scale. We’re invested in ensuring our platform is reliable and always available—so you can send confidently, knowing that all of your valuable data and communications are delivered to the correct destinations.
Twilio has eight edge locations and multiple dedicated availability zones per edge. This makes Twilio resilient to natural disasters, equipment failure, or any other risks.
Twilio’s CDP uses Centrifuge to reliably deliver billions of events per day to third-party APIs while preventing data loss by retrying messages even in cases of extreme failure, bringing up message delivery rates by 1.5% on average.
Twilio’s CDP guarantees 99% of your data won’t have duplicates within a 24-hour window by caching event messageIds behind the Segment API and dropping any event with the same messageId. For data warehouses, a secondary deduplication step is performed downstream to keep stored data clean.
The Super Network reviews more than 3.2 billion data points daily across 1,000+ unique network monitors. It enables us to detect 99% of incidents before our customers do and 95% of incidents before carriers do.
The Super Network boasts an average route depth of four providers and is constantly optimizing downstream capacity for 50% utilization levels.
Twilio maintains an SLA of 99.95% for all customers, with the option for 99.99% SLA for clients who purchase the Enterprise or Administration Edition. Our customer data platform has a 99.999% uptime SLA by default.
Our hybrid model uses multiple data centers, global inbound edge locations, and formal failover policies. We mitigate risks with proactive maintenance, biweekly swing tests, automated alerts, and more.
- Automatic retries, queue optimization, and threat detection to improve your sending reputation
- SPF, DKIM, link branding, and Reverse DNS
- Email Address Validation, suppression management, and DMARC
- Dedicated governance, actionable metrics, and expert consultation
- Benchmark limits of 15K transactions per second, median delivery speeds of 1.9 seconds
Flexible connectivity
Improve your connectivity and securely interact with customers. Select optimal connectivity based on proximity to your application and set up private connections to Twilio.
Twilio’s hybrid infrastructure combines the cloud with our data centers. You can choose to process your workloads in the data center closest to your consumers for the fastest and most reliable connection.
Protect your communications with Twilio Interconnect. Secure your communication traffic, get dedicated bandwidth, and have a more consistent network experience than the public internet.
Increase or decrease your usage without fear of outages or paying for unused capacity. Twilio includes 12 months of projected headroom to handle platform growth if a customer wants to scale aggressively.
Twilio’s Customer Data Platform can automatically handle dynamic rate limits in select destinations and backoff to get fast data without triggering resets. You can also sync data from the warehouse on your schedule to manage compute costs and provide timely access to data in downstream destinations.
Twilio’s cloud architecture starts with 3 regions in the US, Australia, and Ireland and 8 Edge locations and 24 Availability Zones to ensure you have a fast, secure, and resilient network.
Our regional data infrastructure enables you to ingest, process, and store customer data in the EU to help stay in compliance with GDPR.
Trust is paramount to everything we do. Twilio KYC policies keep bad actors off our network. And we offer branded communications to verify your identity and Voice Integrity to spot spam risk before it impacts your brand reputation.
Scalable data activation
Unlock the potential of all your business data. Our Customer Data Platform unifies your data and gets it into the right tools and consumers so you can build smarter campaigns, create tailored messages, and build lasting relationships. Get all your unified data into the right end tools and consumers.
Get a complete picture of your users by combining all data across channels into a single profile. Tie together user identities across email, device IDs, primary keys in your database, and account IDs.
Personalizing your website or app experience demands millisecond response times. Our Profile API provides full user event history and real-time decision making.
- 300ms response time for 99% of queries
- Processes tens of thousands of events per second to route data into the unified profile
- Serves millions of requests per day
- Pull a full user history in JSON
Get all your unified data into the right end tools and consumers.
Combine interaction data with data collected directly from customers in Unified Profiles, so you can truly understand who you’re talking to and enhance interactions with personalization.
Harness all of your communications data to ensure compliance, improve message quality, and deliver communications on the right channel at the right time.
Use AI to search through billions of user actions to find who loaded a particular page, clicked an ad, or abandoned a cart. Our platform is set up to run complex aggregations and query data quickly to build targeted audiences.
- Real-time computations with Flink: Our custom Flink pipeline ensures that users get routed quickly and with affinity and that we can re-compute audience membership in real time.
Don’t wait for the future. Build it.
It’s easy to get started with Twilio’s secure global platform. Create a free account to build a proof of concept and then scale your use case with our fair and flexible pricing.
