Short Codes

Last Updated: January 1, 2021

Customer must submit a completed short code application for each short code Customer intends to use to the applicable telecommunications provider for approval. Twilio has no control over a telecommunications provider’s approval of short code applications. Telecommunications providers may require, from time to time, additional information from Customer or modifications to Customer’s short code application. Customer is not entitled to any refunds or credits of any short code application fees or short code lease fees if Customer fails to provide such additional information or make the required modifications.

Customer will not change its short code use case approved by the applicable telecommunications provider without first working with Twilio to have the new short code use case approved by such telecommunications provider.