Twilio Frontline

Last Updated: March 24, 2021

These Twilio Frontline requirements (“Frontline Requirements”) will apply to Customer’s use of any Services branded as “Twilio Frontline” (“Frontline Services”). Customer agrees that it and its employees and contractors whom Customer has authorized to access the Frontline Services on its behalf ("Frontline Users") (a) are over eighteen (18) years old and (b) have not previously been suspended or removed from accessing or using the Frontline Services. Customer may permit Frontline Users to use the Frontline Services provided their use is for the furtherance of Customer’s business only.

Customer will be responsible for (a) determining which Frontline Users have access to the Frontline Services and restricting or terminating such Frontline Users’ access to the Frontline Services, as Customer deems appropriate; (b) Frontline Users’ use and access to the Frontline Services and their compliance with these Frontline Requirements; (c) authorizing, creating, and managing user IDs, passwords, and other access credentials for Frontline Users; (d) ensuring that any user IDs, passwords, and other access credentials (such as API tokens) for the Frontline Services are kept strictly confidential and not shared with any unauthorized person; (e) all actions taken using Customer’s or a Frontline User’s accounts, passwords, or other access credentials; and (f) notifying Frontline Users of any updates to the Frontline App Terms of Service that may impact such Frontline Users’ use of the Frontline Services. If Customer is accessing the Frontline Services using credentials provided by a third party, Customer will comply with all applicable terms and conditions of that third party regarding provisioning and use of such credentials. If Customer or a Frontline User violates the Twilio Acceptable Use Policy, Twilio may suspend Customer’s use of the Frontline Services.