Two-Factor Authentication

Before setting up two-factor authentication, ensure you have access to your account email address. You can do this by visiting your Account Details and reviewing your email address under Your Account > Personal Info.

If you need to update your email address, click the pencil icon to update to an email address you can access, send a confirmation email, and visit your inbox to confirm your email address by clicking the link in the email address change confirmation email.

Once you have confirmed access to your account email address, you may choose from 2 different verification methods when using two-factor authentication:

1. Generate a verification code with the Authy App. The Authy App allows you to authenticate over WiFi if you do not have cellular service and allows you to send your code as an SMS message. If you use Authy, enable the Authy backup feature to help prevent getting locked out of your account.
2. Enter a code sent to your mobile phone that is generated by SendGrid.

To set up Two-Factor Authentication:

1. Navigate to Settings, and click Two-Factor Authentication. From this page, you see an overview of your Two-Factor Authentication settings, along with any settings that you have created for credentialed users.
2. Click Add Two-Factor Authentication.
3. Select either the Authy App or text messages (SMS) as your means of authentication.
4. Enter your country code and phone number.

After you create a setting for Two-Factor Authentication, log in as you normally would. If you opt to receive a text message with your authentication token, look for the text message and enter the code that you receive. If you have selected the Authy App, go to your app, and enter the generated code.

Once set up, you will always be required to use Two-Factor Authentication to perform security-restricted actions in your SendGrid account, such as logging in or changing your Two-Factor Authentication settings. When prompted, enter the 7-digit token sent to your device, or generated by the Authy App.

To provide secure access to multiple users of your account we recommend adding Teammates and enabling two-factor authentication for each Teammate. If you cannot add Teammates, use the Multi-device feature on Authy.

To disable or delete a Two-Factor Authentication setting:

1. Navigate to Settings, and click Two-Factor Authentication.
2. Find the setting you would like to delete.
3. Click the action menu, and then select Delete.
4. Enter the 7 digit code you receive via text or Authy app into the field and then click Delete.

If you find that you've lost access to your account as a result of Two-Factor Authentication, please reach out to the Authy Support Team.

• Restoring Authy access on lost or inaccessible phones
• The Value of Two-Factor Authentication