Twilio Changelog

Twilio Media Streams is now bi-directional. Developers can now stream audio from their own or third party apps back to Twilio enabling use cases such as conversational IVR, integrations with a regional provider for custom Text-to-Speech, and a lot more. This builds on existing support for forking the audio stream of your Programmable Voice calls in real-time and sending the stream to the destination of your choosing to build use cases such as real-time transcriptions, voice authentication, sentiment analysis, speech analytics, and more.

Bi-directional streaming with <Connect> <Stream> TwiML is a synchronous API, giving developers full control over the phone call. In addition, the new <Connect><Stream> API supports new event messages such as Mark and Clear allowing you to build barge-in functionality from within your application.

Check out connect-basic for basic use of the bi-directional streaming API. To learn more about building a conversational IVR using Dialogflow and using mark & clear to implement barge-in functionality, please visit Dialogflow integration GitHub code sample.

Twilio Voice Client JS SDK (twilio.js) Connection class now has Connection.callerInfo.isVerified, that can be used to display a trust indicator to the recipient when an incoming call, say from the public telephone network, has been verified under the SHAKEN/STIR framework.

A verified call that has been given the highest attestation under SHAKEN/STIR means that the carrier that originated the call both (1) knows the identity of the caller, and (2) knows the caller has the right to use the phone number as the caller ID.

When your application receives a request webhook that has the new StirStatus parameter, all you have to do is <Dial><Client> and Twilio will implicitly pass the StirStatus to the Javascript Client.

Network Bandwidth Profile API is now available in our mobile SDKs starting with Android SDK 5.8 and iOS SDK 3.4. Javascript support has been available since December 2019.

The Network Bandwidth Profile API and associated Track Priority API provide developers with fine grained control over the allocation of bandwidth used by video tracks. Furthermore, the three profiles, “grid”, “collaboration”, and “presentation”, specify when tracks should be switched on or off to conserve bandwidth for the highest priority tracks. Using these controls developers can ensure their end users have the best possible experience.

To learn more visit the documentation on Using the Network Bandwidth Profile API and Using the Track Priority API. To see an example of how to use Network Bandwidth Profile API in a mobile application, visit the Video iOS Collaboration App or the Video Android Collaboration App.

Network and Audio Warnings

Network degradation warnings were previously only logged to Insights. With this release, a new Call.Listener callback method onCallQualityWarningsChanged(Call call, Set<CallQualityWarnings> currentWarnings, Set<CallQualityWarnings> previousWarnings) is invoked when the SDK detects those degradations. Use these to relay network conditions to the user in order to provide better user experience or for debugging purposes. See the callback method and CallQualityWarnings for more information.

Mean Opinion Score (MOS)

This release also adds the Mean Opinion Score (MOS) measurement to StatsReport. Use Call.getStats() during a call to retrieve the score. Since the MOS is calculated from network performance measurements, it can be used to indicate the current network condition to the user to provide better usability.

Edge Locations

This release includes support for the expansion of Twilio’s Global Infrastructure via Edge Locations which allows customers to control their connectivity into and out of Twilio’s platform. The Voice Android SDK uses these Edges to connect to Twilio’s infrastructure via the new property Voice.edge. This new property supersedes the now deprecated Voice.region. See the new Edge names and how they map to the old region names.

Release Information

Download Programmable Voice Android SDK 5.3 [bintray].

See the Android quickstart for an example of how to use these new API

See API docs for more information about this new API

Network and Audio Warnings

Network degradation warnings were previously only logged to Insights. With this release, a new TVOCallDelegate method call:didReceiveQualityWarnings:previousWarnings: is also invoked when the SDK detects those degradations. Use these to relay network conditions to the user in order to provide better user experience or for debugging purposes. See the delegate method: and callQualityWarnings for more information.

Mean Opinion Score (MOS)

This release also adds the Mean Opinion Score (MOS) measurement to TVOStatsReport. Use [TVOCall getStatsWithBlock:] during a call to retrieve the score. Since the MOS is calculated from network performance measurements, it can be used to indicate the current network condition to the user to provide better usability.

Edge Locations

This release includes support for the expansion of Twilio’s Global Infrastructure via Edge Locations which allows customers to control their connectivity into and out of Twilio’s platform. The Voice iOS SDK uses these Edges to connect to Twilio’s infrastructure via the new property TwilioVoice.edge. This new property supersedes the now deprecated TwilioVoice.region. See the new Edge names and how they map to the old region names.

Release Information

Download Programmable Voice iOS SDK5.4 [Carthage], [Cocoapods], [Dynamic Framework], [Static Library].

See the iOS quickstart for an example of how to use these new API

See API docs for more information about this new API

We have enhanced how Programmable Video client SDKs connect to the Video Signaling servers. All SDKs now perform a back-off and retry if they receive a busy signal from the server. Additional error codes have been added to help developers troubleshoot client connection issues. The time for the JavaScript client SDK to connect has been reduced by over 250 milliseconds for connections originating outside of the us1 Twilio Region.

These changes will reduce the connection failure rate and help developers to manage the end user experience if connection failures do occur. The SDK versions are as follows:

• Twilio Video Javascript 2.5.0
• Twilio Video iOS 3.3.0
• Twilio Video Android 5.7.0

To learn more, visit the SDK specific changelogs for the Javascript SDK, iOS SDK, and Android SDK.

Twilio Conference resource now includes two additional fields that describe the reason why the conference has ended. A Voice Conference can end for several reasons. It can end when all participants have left, when the moderator has left, or it may also end programmatically via an API request. It can sometimes be difficult to determine the reason why the Conference ended. The new fields reason_conference_ended and call_sid_ending_conference on the Conference resource will make it easier to troubleshoot why the conference ended either via API or console.

Click here to learn more about the different reasons a conference can end in our Conference Resource documentation.

Twilio Edge Locations

This release includes support for the expansion of Twilio’s Global Infrastructure via Edge Locations which allows connectivity control into and out of Twilio’s platform. The Voice Client JS SDK uses these Edges to connect to Twilio’s infrastructure via the new parameter Twilio.Device.Options.edge. This new parameter supersedes the now deprecated Twilio.Device.Options.region. See Twilio.Device.Options.edge API documentation for more information.

Example

const device = new Device(token, { edge: 'ashburn' });

Support for Edge Fallback (Beta)

Deployments designed to connect to multiple Twilio Edge locations can take advantage of the new fallback mechanism. To enable the edge fallback, specify an array of edge names via Twilio.Device.Options.edge. When enabled and a connection failure is encountered, the SDK will reattempt the connection to the next Edge location in the array. For more details about how the fallback works, see the Edge fallback documentation.

Example

const device = new Device(token, { edge: ['ashburn-ix', 'san-jose-ix', 'roaming' ] });

For download instructions see this page

To get started with Twilio Voice Client JS SDK, see our quickstart

We have updated all Flex projects that use Automatic Updates to Flex UI 1.19.

This Flex UI release brings the following new features to Flex:

• Support for using Yarn as a package manager: Developers can manage their project dependencies using Yarn package manager. Yarn is now supported in the client libraries Flex UI 1.19 and Flex WebChat UI 2.4. Yarn can be used by updating any plugins to use the latest version of the Flex Plugin Builder. Visit our Yarn documentation for more details.
• Data sorting for Real-time Queues View: Developers have more control over the sorting and customization options for columns they add to the Real-time Queues View. You can learn more about this feature within our documentation.
• Handlebars dependency upgrade: We have upgraded Handlebars to 4.7.3 to fix critical security vulnerabilities exposed in previous versions of Handlebars. This may be a breaking change if you use certain undocumented Handlebars features. You can find more information about this change in the Handlebars changelog.
• Flex UI and WebChat API Reference: API references describe all available public interfaces, methods and properties. Refer to the Flex UI API Reference and Webchat API Reference for more details. This is currently available as a Pilot feature.

For a full changelog, visit client libraries release notes:

Flex UI 1.19

Flex WebChat 2.4

Reminder: You can pin to individual versions of the Flex UI or manage your Automatic Updates within the Flex Admin UI.

Twilio SendGrid now provides two security features that allow you to verify that email event data is being posted by Twilio SendGrid: a Signed Event Webhook and OAuth 2.0. These security features are independent of one another and can be used together.

Twilio SendGrid’s Signed Event Webhook uses the Elliptic Curve Digital Signature Algorithm to sign requests. The signature allows customers to verify that event data is being posted by Twilio SendGrid.

OAuth 2.0 for the Twilio SendGrid Event Webhook allows customers to verify that Twilio SendGrid is properly authorized by them to post to their URLs using the Client Credentials grant type.

To learn more about these new features in Beta, visit our documentation.