Twilio Changelog

To protect you against account compromise, we integrated with GitHub Token Scanning to send you an email security alert if we detect that your Account SID and Auth Token have been committed to a public repository on GitHub. With fraudsters and hackers scanning the internet for API keys, it is important to store your Twilio credentials securely and mitigate unauthorized access to your account.

To learn more about this feature, please check out the blog post.

The new Call Recording Studio widget allows you to toggle the recording of voice calls handled by Studio. The widget exposes all of the functionality of Programmable Voice's call recording, including recording channel management, status callbacks, and trim control via our drag-and-drop interface.

To learn more, visit the documentation on the Call Recording widget, or try it out in Studio.

Twilio Interconnect has been expanded with a new Interconnect Exchange Installation in Frankfurt, Germany.

The new exchange provides customers with connectivity via cross connect, VPN, Bring-Your-Own-MPLS, and the Equinix Cloud Exchange with initial product support for Elastic SIP Trunking, SIP Interface and Voice WebRTC.

Twilio now has two Interconnect Exchanges in Europe, one in Frankfurt and one in London. This allows European customers to set up redundant interconnects from their networks to Twilio adding an additional layer or resiliency while benefiting from the security and consistency of a dedicated interconnect.

Click here for information about Twilio Interconnect and here for documentation.

You can now retrieve the custom parameters set in your TwiML application from TVOCancelledCallInvite. With this addition, you can for example, display a missed call notification with the caller’s display name retrieved from the TVOCancelledCallInvite custom parameters.

For more information, refer to the API docs

This release is available here: [Dynamic Framework], [Static Library]

Voice Insights is now Generally Available. Voice Insights provides powerful data aggregation tools and detailed summaries to help understand call behavior in Twilio Console. The Insights Dashboard enables you to troubleshoot with precision, identify emerging issues, and understand call behavior trends. The call summary exposes call properties such as the carriers of the caller and callee, the SIP response, and whether or not quality impacting transport degradation was detected. These features are now included with every voice minute placed on the Twilio platform. Learn about Voice Insights by checking out our docs.

Additional advanced features are available in Console for $0.0025 per minute. Metrics provide time-series representation of call data and Events list call progress and Voice SDK state changes. You can enable Voice Insights advanced features here.

Please note - we will continue to maintain the preview API for Client call data until March 1, 2020. At that time we will cease responding to requests to any of the preview endpoints.

Using the new Zendesk CTI Flex integration, teams using Zendesk as their ticketing system can now interact with their customers across multiple communication channels and focus on solving customer issues instead of administering their account, by letting Flex take care of the ticket housekeeping, right from within the Zendesk UI.

This integration is Generally Available starting today and supports the following: search and screenpop, interaction logging, context switching, chat transcription, voice recording, and click to dial (beta).

You can add Flex to your Zendesk Support Domain by following the documentation here.

The new Media Streams API gives you access to the raw audio stream of your Programmable Voice calls by forking the audio stream in real-time and sending it to a destination of your choosing using websockets. Media Streams can be used for use cases such as real-time transcriptions, sentiment analysis, voice authentication, and more by sending the forked audio stream to your own application or a third-party service such as Google Cloud Speech-to-Text, Amazon Lex, or Gridspace Sift.

Learn more about this announcement, how to use it and Github code samples

Our real-time Email Validation API helps protect your sending reputation by validating email addresses before you send to them. Use detailed results from our machine learning-powered, mailbox provider-friendly API to alert subscribers of possible typos while they’re still in the signup form and protect your sending reputation by decreasing the risk of your email bouncing. Currently available for free to Pro and Premier Email API plans while in Beta. Learn more about this announcement, how to use it, and the future pricing.

Our new serverless REST API makes it easy to deploy code to Twilio Functions, our serverless code execution environment, and Twilio Assets, our static file hosting service. This new API allows code written in NodeJS and static asset files to be created locally and deployed to the Twilio Serverless environment. The REST API can be used directly with the Twilio helper libraries, or via the Twilio CLI and the Twilio Serverless Toolkit.

Existing Functions and Assets are incompatible with the new API, but they will remain accessible via the web Console as they are today.

To find out more and get started with the new API, visit the new Runtime section of the Twilio docs.

The Flex Plugin Builder v3 is now in Beta. This release enables you to build and deploy your plugins directly from the CLI by leveraging the Functions & Assets API. You can integrate the release of your hosted Flex plugins within a CI/CD pipeline.

To opt into the newest version, check our upgrade guide for using the Plugin Builder.