Twilio Changelog

The Differentiated Services Code Point (DSCP) Tagging API allows you to mark the audio packets with Expedited Forwarding (EF) for the purposes of improved packet routing. This behavior is enabled by default. When enabled, supporting networks will prioritize audio packet delivery for improved audio quality.

For more information, refer to the [docs] and [Example]

This release is available here: [Bintray]

The Differentiated Services Code Point (DSCP) Tagging API allows you to mark the audio packets with Expedited Forwarding (EF) for the purposes of prioritised packet routing. This behavior is enabled by default. When enabled, supporting networks will prioritize audio packet delivery for improved audio quality.

For more information, refer to the [docs] and [Example]

This release is available here: [Dynamic Framework], [Static Library]

This Flex UI release adds the AudioPlayerManager API, which makes it easier to add sound playback. For example, you can use the AudioPlayerManager API to add audio notifications to events that you don’t want your agents to miss.

Other notable changes in this release include:

• Support for setting chat orchestrations per task
• Ability to send DTMF tones in the call
• Ability to add/replace/remove action buttons in the IncomingTaskCanvas component
• Team View performance improvements

For a full changelog, visit the Flex UI release notes.

For our international customers, we will support billing in the following local currencies: GBP and JPY. When new accounts are created on www.twilio.com by customers from UK and Japan, based on the phone number provided for user verification, the country code of that phone number will be utilized to assign a local billing currency as opposed to US Dollar. This will allow you to see your Twilio usage in your local currency and also make payments in your local currency.

To protect you against account compromise, we integrated with GitHub Token Scanning to send you an email security alert if we detect that your Account SID and Auth Token have been committed to a public repository on GitHub. With fraudsters and hackers scanning the internet for API keys, it is important to store your Twilio credentials securely and mitigate unauthorized access to your account.

To learn more about this feature, please check out the blog post.

The new Call Recording Studio widget allows you to toggle the recording of voice calls handled by Studio. The widget exposes all of the functionality of Programmable Voice's call recording, including recording channel management, status callbacks, and trim control via our drag-and-drop interface.

To learn more, visit the documentation on the Call Recording widget, or try it out in Studio.

Twilio Interconnect has been expanded with a new Interconnect Exchange Installation in Frankfurt, Germany.

The new exchange provides customers with connectivity via cross connect, VPN, Bring-Your-Own-MPLS, and the Equinix Cloud Exchange with initial product support for Elastic SIP Trunking, SIP Interface and Voice WebRTC.

Twilio now has two Interconnect Exchanges in Europe, one in Frankfurt and one in London. This allows European customers to set up redundant interconnects from their networks to Twilio adding an additional layer or resiliency while benefiting from the security and consistency of a dedicated interconnect.

Click here for information about Twilio Interconnect and here for documentation.

You can now retrieve the custom parameters set in your TwiML application from TVOCancelledCallInvite. With this addition, you can for example, display a missed call notification with the caller’s display name retrieved from the TVOCancelledCallInvite custom parameters.

For more information, refer to the API docs

This release is available here: [Dynamic Framework], [Static Library]

Voice Insights is now Generally Available. Voice Insights provides powerful data aggregation tools and detailed summaries to help understand call behavior in Twilio Console. The Insights Dashboard enables you to troubleshoot with precision, identify emerging issues, and understand call behavior trends. The call summary exposes call properties such as the carriers of the caller and callee, the SIP response, and whether or not quality impacting transport degradation was detected. These features are now included with every voice minute placed on the Twilio platform. Learn about Voice Insights by checking out our docs.

Additional advanced features are available in Console for $0.0025 per minute. Metrics provide time-series representation of call data and Events list call progress and Voice SDK state changes. You can enable Voice Insights advanced features here.

Please note - we will continue to maintain the preview API for Client call data until March 1, 2020. At that time we will cease responding to requests to any of the preview endpoints.

Using the new Zendesk CTI Flex integration, teams using Zendesk as their ticketing system can now interact with their customers across multiple communication channels and focus on solving customer issues instead of administering their account, by letting Flex take care of the ticket housekeeping, right from within the Zendesk UI.

This integration is Generally Available starting today and supports the following: search and screenpop, interaction logging, context switching, chat transcription, voice recording, and click to dial (beta).

You can add Flex to your Zendesk Support Domain by following the documentation here.