Twilio Changelog

Deleting a Message log will now automatically remove any Media objects associated with that message whenever applicable. For media objects that are associated to multiple messages, Twilio will continue to store a copy until all messages refering to the media object are deleted. This allows a more intuitive experience when customers issue delete requests on messages containing media. The change will apply to all messaging channels supporting media including MMS, WhatsApp and Facebook Messenger.

More details of the changes to message records and media availability and deletion are published here.

Customers will be able to view message logs in Console--and retrieve the resources via GET to the /Messages endpoint--for thirteen months after the message is created. This represents a significant change as these logs were permanently stored by Twilio and retrievable via Console and API indefinitely before this change.

If you view logs in Console there is no follow up action, but just be aware that messages will now only display logs for 13 months.

All past message records older than thirteen months will still be backed up within Twilio and available to be retrieved using the Bulk Export utility (except for media older than 13 months).

This change will be reflected as a Data Access Policy Setting of "400 days" in the Messaging Console Settings page. If you perform log extraction via API on a rolling basis, it is important to verify that you are pulling the logs at a frequency that will remain unaffected by this change.

In case there is an urgent need to access older data via the API, customers may contact support for case-by-case extensions till Oct 31, 2020.

The Events and Metrics endpoints for the Voice Insights API are now GA and available for all Voice Insights Advanced Features customers.

These endpoints provide access to Voice SDK/call progress events and call quality metrics in near real time. Developers who consume these resources can discover emerging changes in call behavior reducing time to detection and improving time to resolution.

As part of this release, we have remapped the error codes from 15000 range to 17000 and made changes to pagination to support the encoded PageToken. We have also added an interval section of Metrics API response for Twilio Media Gateway edges.

For more information, see the docs.

Admins in Flex can now manage their plugins, view the history of plugin releases, and rollback to prior deployments. This provides visibility and control of your application's version outside of a developer's command line interface.

SMS Commands sent to Super SIMs will now be stored in the Mobile Core for up to 24 hours and retried until a positive delivery confirmation is received.

Twilio's support for the WhatsApp Business API is now Generailly Available! In addition to meeting Twilio’s SLA standards for GA products, this change represents an improvement in the product experience, support and resilience, as well as a commitment to offer WhatsApp as a first-class citizen across Twilio products.

To try WhatsApp, head over to Twilio Sandbox for WhatsApp. To get your own number, follow the onboarding instructions to connect your WhatsApp number. Once you are live, you can send and receive WhatsApp messages using the Programmable Messaging API or the Conversations API.

In TaskRouter, you can now evaluate a Worker’s Activity state by referencing worker.activity_sid and worker.activity_name in a Workflow’s target expressions. This allows you to target or exclude agents based on the Activity that they are in.

For example, with Activity-based routing you can:

• Route high-value Tasks to agents even when they are scheduled to not receive general Tasks.
  
• Transfer Tasks to agents who are in Activities that are excluded from routing.
• Designate an Activity that allows an agent to only accept a particular type of task.

To learn more about the new feature, please refer to our documentation on Activity-based routing.

Twilio and Elastic SIP Trunking sign outgoing calls under the SHAKEN/STIR call authentication framework to increase call answer rates. Direct customers can create a Business Profile and enable SHAKEN/STIR in the Twilio Trust Hub and assign their Twilio local and toll-free US phone numbers to receive full attestation so that a trust indicator, “Caller Verified”, can be displayed on devices on participating destination networks.

For more details, please visit here

Twilio Video WebRTC Go is a new product offering that allows developers to build and operate 1:1 WebRTC based applications for free. This developer package provides the infrastructure components (signaling, TURN, logging, & diagnostics) required to run WebRTC applications in production. Participant minutes are free and the 25 GB/month of TURN server usage ensures enough relay support for roughly 100K minutes. To learn more, visit the documentation here.

In addition, a new one-on-one UI layout has been added to the Twilio Video quick deploy apps to support the new WebRTC Go Rooms and provide developers with a clean, modern visual design. Developers can now specify the desired Room type (group, peer-to-peer, or go) when building the quick deploy video app via the Twilio CLI RTC plugin. All the source code for the apps is available here:

• Web -https://github.com/twilio/twilio-video-app-react
• iOS -https://github.com/twilio/twilio-video-app-ios
• Android -https://github.com/twilio/twilio-video-app-android

For additional information about WebRTC Go and details on the new Video troubleshooting tools visit our blog post.

As part of Twilio's support for WhatsApp Business API being made Generally Available, Twilio has redesigned the templates console experience and added support for translations. Here's what's new:

Message templates now have a dedicated page. Navigate to Programmable Messaging > Senders > WhatsApp Templates to submit and view your templates.

Support for translations. Each message template now supports multiple versions across different languages. Instead of submitting one new template for each language, you can now add multiple translations under a single template. WhatsApp limits each account to 250 templates by default, but each template can now contain multiple languages, so this significantly expands the number of messages available to sent as notifications.

Template naming. You can now name each template. This provides context to your template submission and can increase your chances of approval with WhatsApp.

For more info about WhatsApp message templates, please refer to this article.