Twilio Changelog

Voice Insights Dashboard now allows users to filter based on whether Twilio detected silence on one of the streams in a call. This can be useful in diagnosing reports of dropped calls and one-way audio.

Twilio's media gateways can detect missing RTP streams or streams which contain only silence, and we will tag those calls as having contained silence in the Call Summary. Note that depending on your use case silent calls may be expected. For example, users receiving a one-time password frequently don't verbally respond, which Twilio may (appropriately) detect as silence.


For additional information, see our docs.

Twilio Verify and Lookup can now be used to develop compliant healthcare applications that contain protected health information (PHI) for organizations that are subject to the Health Insurance Portability and Accountability Act (HIPAA). Twilio will sign Business Associate Addendums (BAA) with covered entities and business associates for HIPAA Eligible Products and Services.

Learn more about how to build on Twilio for HIPAA compliance.

As your messaging volumes grow, you can now monitor the latency introduced in sending messages using the Latency Report in Messaging Insights. This can be particularly helpful in high-traffic times like promotions for Black-Friday, or emergency notification situations. The Latency Report is available to all Messaging Customers at no cost via the Messaging Insights console.

As part of the effort to increase transparency on Messaging Latency, there is now a new guide for scaling and two new filters available as part of Insights - latency buckets and time-ranges of 5-minutes and 4 hours. The blog with this announcement is available here.

Twilio Elastic SIP Trunking now allows you to record two distinct channels, one per party in the conversation. Visualize and focus on one party at a time while you analyze customer conversations and evaluate agent performance. These will be saved to the same Recordings Log as your other recordings. You can enable this feature on each of your individual trunks.

For more details, visit our Elastic SIP Trunking documentation guide.

Voice Insights call summaries now include the Application Name and Application Version provided by your app starting in Twilio Client JS SDK 1.11.0, Voice iOS SDK 5.1.1, and Android SDK 5.0.2. This information can be used to correlate Insights events with the application that is generating them which is useful for debugging purposes in cases where multiple versions are deployed, or when performing A/B testing.

See the Voice Insights Call Summary API docs for more information.

We have updated all Flex projects that use Automatic Updates to Flex UI 1.22.

This release of Flex UI and WebChat UI introduces the public beta version of chat attachments. Chat attachments now include drag-n-drop for your files, and you can compose a single message with both text and an attachment. For a complete overview of the feature and developer guides to programmatically customize the experience, check out the chat attachment docs.

Other notable changes:

• Flex WebChat UI CDN bundle size has been reduced to 390kb.
• Real-time Queues View is now enabled for all accounts. For more details on this feature, visit our Real-time Queues View docs.

For a full changelog, visit client libraries release notes:

Flex UI 1.22

Flex Webchat 2.6

Reminder: You can pin to individual versions of the Flex UI or manage your Automatic Updates within the Flex Admin UI.

You can now use the Super SIM API to transfer Super SIMs that have not yet been activated to and from your Subaccounts. This allows you to order Super SIMs on one account and transfer them to subaccounts, which each may represent one of your end customers, as needed before activating them.

Please refer to the documentation for more details.

Twilio customers often want to understand the details of the usage behind the billing line items. Usage Insights will allow users with Owner, Administrator or Billing roles to view this detail in the Twilio Console.

To view, navigating from the usage page by clicking on the usage categories, or by navigating directly to the view across categories.

Twilio is releasing Deletable Regulatory Objects to make regulatory information management easier. This new functionality allows customers to delete unwanted Regulatory Bundles, Supporting Documents, and End-Users from the Twilio web Console and the Public API.

Workforce Management systems can now distinguish between inbound and outbound traffic when gathering agent adherence data. The Flex Real-Time Adherence feed automatically provides a direction attribute for voice interactions. Flex developers can also add a custom direction attribute to tasks for non-voice interactions