Twilio Changelog

We are excited to announce the General Availability of Account Insights for all customers in console. Account Insights offers unprecedented transparency for customers to monitor, troubleshoot, and optimize Twilio usage.

All Twilio customers can view usage and message traffic.

For Data and Enterprise Edition customers, the GA launch enables customized multidimensional filters including sub account filtering and saving reports. The following data is available:

• Usage: spend per usage category across the account
• Message Delivery: How messages are delivered across carriers
• Audit Events: For Security and Enterprise Editions customers to see what configuration or data changes were made to the account
• Reseller: for Twilio resellers to see customer usage

Account Insights is available on the Twilio console for all customers.

We have updated all Flex projects that use Automatic Updates to Flex UI 1.24.

This release of Flex UI and WebChat UI introduces new syntax options for Chat Markdown including support for new elements (headings, ordered lists, code snippets, block quotes). To learn more about Markdown, visit our Flex docs. Markdown is currently in Beta and can be enabled for your account on the Pre-Release Features Page.

For a full changelog, visit the release notes for our client libraries:

Flex UI 1.24

Flex Webchat 2.7

Reminder: You can pin to individual versions of the Flex UI or manage your Automatic Updates within the Flex Admin UI.

As previously communicated, starting today, February 5, 2021, you will be able to view call and conference logs in Console--and retrieve the resources via GET to the /Calls and /Conferences endpoints--for thirteen months after the resource is created. This represents a significant change as these logs are currently stored indefinitely by Twilio and retrievable via Console and API.

We provide a Bulk Export utility in Console and via API. Bulk Export generates S3 files containing one day of data per file and delivers the download link via webhook, email, or Console. Records older than thirteen months will only be able to be retrieved via Bulk Export.

If you view logs in Console there is no follow up action, but just be aware that calls and conferences will now only display logs for the previous 13 months.

If you perform log extraction via API on a rolling basis, it is important to verify that you are pulling the logs at a frequency that will remain unaffected by this change.

As previously communicated, starting today, February 5, 2021, you will be able to view call logs in Console--and retrieve the resources via GET to the /Calls endpoint--for thirteen months after the resource is created. This represents a significant change as these logs are currently stored indefinitely by Twilio and retrievable via Console and API.

We provide a Bulk Export utility in Console and via API. Bulk Export generates S3 files containing one day of data per file and delivers the download link via webhook, email, or Console. Records older than thirteen months will only be able to be retrieved via Bulk Export.

If you view logs in Console there is no follow up action, but just be aware that calls will now only display logs for the previous 13 months.

If you perform log extraction via API on a rolling basis, it is important to verify that you are pulling the logs at a frequency that will remain unaffected by this change.

We’re introducing PSTN access for Microsoft Team Direct Routing using Audiocodes SBC and Twilio Elastic SIP Trunking. This combination enables any organization using Microsoft Teams Direct Routing to connect to the PSTN via Twilio Elastic SIP Trunking. You can learn more about this solution in our blog. Also, you can find the Press Release here.

If you are interested in learning about other solutions, see our Solution Blueprints.

We now display the default version of the Twilio SDK dependency and Runtime handler included on all Builds.

You should always see Twilio and @twilio/runtime-handler in the dependencies pane if you are using the UI and build details using API. This change does not apply to Functions(Classic).

You can determine the latest version of Twilio Node helper library here or simply add the latest dependencies on your twilio functions with a * or latest. Keeping twilio helper libraries up to date enables you to take advantage of the latest Twilio product functionality.

Read more about setting dependencies on Functions here.

Twilio has completed validation of the integration between Flex and Puzzel WFM. The following features have been verified and are available for customers of Flex and Puzzel:

• Workforce Management
  • Historical data for forecasting
  • Agent schedule creation
  • Real-time adherence

To learn more about Puzzel’s WFM capabilities and how to enable it for your application, visit our integration documentation.

You can now reset your Super SIM’s connectivity in the Console. This will terminate any ongoing data sessions, which should force your device to reconnect to the cellular network. This reset can resolve general connectivity issues by refreshing stale connections between your device and the network.

You can find the Reset connectivity button at the bottom of a Super SIM’s Configure view:

With Twilio Sync moving to General Availability, you have guaranteed service-level agreements for your two-way, real-time communication between browsers, mobiles, and the cloud. Use Twilio Sync to get your apps in sync with only a few lines of code away. You don't have to worry about setting up the databases, managing queues, and thinking about how to build secure apps at scale with end-to-end encryption. Sync handles all that for you.

The per-minute price of Twilio Bring Your Own Carrier Trunking Origination (outbound to carrier) has been reduced from $0.007 to $0.004 per minute. You do not need to do anything; you will automatically be charged at the lower rate.

For more details on Twilio Bring Your Own Carrier Trunking, please visit our documentation.