Twilio Changelog

Voice Insights Call Summary records now include the queue time parameter in properties.queue_time. Queue time is the estimated time between the API request to create a new call and when the call actually begins. Programmable Voice calls are queued when the rate of call creation via API exceeds the calls per second (CPS) setting of the account.

Warning-level events have been also updated to include the warning event trigger threshold and the detected values that resulted in the warning being raised by the SDK. These details are available under sdk_edge.metric.threshold and sdk_edge.metric.values and can help developers fine tune when to display visual indicators of quality degradation in their apps or identify calls whose performance exceeds a defined condition without needing to look at the underlying Metrics.

For more information see our Call Summary and Events docs.

The Voice Insights Subaccount Dashboard has been updated with a new graph that displays the subaccounts with the highest average queue time. Queue time is the estimated time between the API request to create a new call and when the call actually begins.

Programmable Voice calls are queued when the rate of call creation via API exceeds the calls per second (CPS) setting of the account. Subaccounts with high average queue times may indicate suboptimal CPS settings. CPS can be adjusted in the Programmable Voice Settings section of Console.

For more information see our docs.

As of December 17, 2021, we will be sunsetting support for the Twilio Programmable Fax offering.

We are sincerely sorry for any disruption this may cause. To ensure a smooth transition, existing customers may continue to use our Programmable Fax API until December 17, 2021. Additionally, we’ve partnered with mFax by Documo to offer a migration plan to prevent disruption.

For any question please read through the FAQ.

Signup forms will now display more elegant and helpful error messages when a user attempts to submit an invalid email address, leaves a required field blank, or fails to complete a CAPTCHA. Clear indications of where the error occurred in the form and legibility enhancements help users more quickly identify and fix form errors.

Voice Insights Dashboard can now be filtered by call direction and edge location. Direction filtering allows you to compare call behavior between different call flows. For example, you can now compare answer rates between outbound API and outbound <Dial> calls, or investigate differences in network performance between SIP Trunking Originating or inbound Programmable Voice SIP calls.

Media region filtering has been available for some time, but we have updated the labeling to reflect the new Edge Location format; e.g. Ashburn (us1).

Twilio now provides Bulk Export capabilities in Console for Calls resources as well as an API for programmatic access to the export utility.

Bulk Export generates S3 files containing one day of data per file and delivers the download link via webhook, email, Console, or API. Twilio Enterprise Edition customers can also set daily exports.

You can now import up to 1 million contacts or 5GB of data, whichever is less, using compressed CSV files via the Contacts API. The import endpoint also supports gzipped CSV files.

Twilio now provides Bulk Export capabilities in Console for Calls, Conferences, and Participants resources, as well as an API for programmatic access to the export utility.

Bulk Export generates S3 files containing one day of data per file and delivers the download link via webhook, email, Console, or API. Twilio Enterprise Edition customers can also set daily exports.

Starting February 5, 2021 you will be able to view call logs in Console--and retrieve the resources via GET to the /Calls endpoint--for thirteen months after the resource is created. This represents a significant change as these logs are currently stored indefinitely by Twilio and retrievable via Console and API.

Twilio provides a Bulk Export utility in Console. Bulk Export will generate S3 files containing one day of data per file and deliver the download link via webhook, email, or Console. Records older than thirteen months will only be able to be retrieved via Bulk Export.

If you view logs in Console there is no follow up action, but just be aware that calls and conferences will now only display logs for the previous 13 months.

If you perform log extraction via API on a rolling basis, it is important to verify that you are pulling the logs at a frequency that will remain unaffected by this change.

Starting February 5, 2021 you will be able to view call and conference logs in Console--and retrieve the resources via GET to the /Calls and /Conferences endpoints--for thirteen months after the resource is created. This represents a significant change as these logs are currently stored indefinitely by Twilio and retrievable via Console and API.

We provide a Bulk Export utility in Console. Bulk Export will generate S3 files containing one day of data per file and deliver the download link via webhook, email, or Console. Records older than thirteen months will only be able to be retrieved via Bulk Export.

If you view logs in Console there is no follow up action, but just be aware that calls and conferences will now only display logs for the previous 13 months.

If you perform log extraction via API on a rolling basis, it is important to verify that you are pulling the logs at a frequency that will remain unaffected by this change.