Twilio Changelog

The following new Monitor Events have been created for Voice Recording and Transcriptions: recording.accessed and transcription.accessed to track media access and download from API and Twilio Console of media files and transcriptions. These new events are available in the Twilio Console and in the Audit Event/Monitor Event API. Monitor Events are a Twilio platform feature that provides comprehensive event-logging and change-tracking for Twilio resources.

With this release, developers can improve audit of their voice applications and have granular visibility on recordings and transcriptions to contribute to their security and compliance requirements.

See full list of all supported resource-types and event-types for additional information.

Customers who are looking to provision IPsec VPN or Third Party Exchange connections can now provision them directly in Console without going through sales or support.

To get started, navigate to Interconnect > Connections in the sidebar of your Twilio Console.

Learn more about Twilio Interconnect on our website or docs.

Twilio has updated its Text-To-Speech offering adding support for new Amazon Polly Neural Voices. This release includes the following new voices and languages: Hala-Neural (ar-AE), Suvi-Neural (fi-FI), Ida-Neural (nb-NO), Laura-Neural (nl-NL), Ola-Neural (pl-PL), Elin-Neural (sv-SE), Hiujin-Neural (zh-HK), Zhiyu-Neural (zh-CN).

Try new enhanced voices in your IVR applications by selecting them in the Text-to-Speech section of the Twilio Console, by setting them in your TwiML <Say> attributes or using Studio <Say> Widget. For more information on the voices and on pricing, please visit Twilio Text-to-Speech docs.

On Thursday, January 12th, 2023 at 9:00am PST, Twilio’s request to the webhook URL configured for a phone number will no longer contain the ReferralNumMedia property for SMS and MMS messages. This parameter is only relevant for WhatsApp messages generated from Meta’s “Click-to-WhatsApp” ads. It was previously incorrectly added to all messages, but will only be returned on WhatsApp messages going forward.

Twilio recommends that customers validate Twilio’s requests to their webhook URL by following this guide, making sure to pass all parameters sent to the webhook URL without filtering to the validateRequest call. Twilio strongly discourages validating based on the presence (or absence) of certain parameters.

Update: This is now completed. SMS and MMS messages will no longer have the ReferralNumMedia property sent to the SMS Webhook URL.

Full HD streaming is now Generally Available as part of Twilio Live. Twilio Live’s VideoComposer extension has been updated to include the new resolution.

You can now enhance your streaming quality and improve your audience experience by setting the video resolution on your livestreams up to 1080p (1920x1080). There is no additional cost for streaming at a higher resolution.

For additional information on this release, check out our developer documentation.

Studio now supports SSML tags when using Amazon Polly voices in Say/Play and Gather Input On Call widgets.

To enable SSML, select a default Polly voice from the Text-to-Speech Settings in Twilio Console or select one from the Voice dropdown menu on the Studio widget.

Add the SSML tags you wish to use directly in the Text to Say field.

We have updated all Flex projects that use Automatic Updates to Flex UI 1.32.

This release of Flex UI introduces a Degraded mode for Flex UI and improvements to Status Report. Now Flex UI will initialize with limited capabilities, even if some of the components like SDK’s (TaskRouter, Conversations, Voice or Sync) are down. The Status Report is now available in GA and includes debugger logs, Twilio service status information and whether Flex UI is running in degraded mode.

For more information check our documentation. Check how to enhance and customize queues monitoring programmatically.

For more details on this release, please visit the release notes for Flex UI.

Reminder: You can pin to individual versions of the Flex UI or manage your Automatic Updates within the Flex Admin UI.

We are excited to announce that Flex UI 2.0 is now available in GA.

We are excited to announce that Flex Conversations is now Generally Available.

Flex Conversations introduces the new async channel platform to easily build SMS/MMS, WhatsApp, and Chat channels in Flex. This release includes:

• Support for Conversations API, the single API to manage all asynchronous channels including SMS/MMS. WhatsApp, and Chat
• New Interactions API to set up and manage inbound and outbound communications
• An open source React based chat application to help you get started with creating and embedding webchat into your website
• Attachment support for all channels that support attachments
• Conversations support in Twilio Studio

Flex Conversations requires Flex UI 2.0. See the Flex UI 2.0 docs for more info and how to perform a migration.

You can read more about this launch on our blog, and if you’re ready to start building, dive into our docs.

The Twilio Programmable Voice SDKs now offer the new Call Message Events: User-Defined Messages and User-Defined Message Subscription resources for application developers. This first release, available in Public Beta on the latest major versions of Voice JS and iOS SDKs, supports relaying custom events to and from your backend to a registered Voice SDK Client on established calls - all within the Twilio platform. This unlocks a host of advanced use cases, including:

• Relaying (and taking action on) call progress events
• In-line text transcriptions
• Upgrading 2-party call to multi-party via Voice Conference
• Present valuable context in your application at the right time

Check out the docs for more information on how to use the new Call Message Events: User-Defined Messages functionality in your application. We can’t wait to see what you build!