Product changelog and announcements

We are excited to announce the release of new NPA-NXX phone overlays scheduled for Q4 2024, with all overlays available by December 31, 2024. Twilio does not control these overlays or the deadlines. Twilio is making this information available solely for our customers’ convenience. Twilio may not have available phone numbers in every region where these overlays are released:

You can now select permissions for Lookup, Voice Intelligence and Voice Insights APIs while creating a Restricted API Key on Console. The product already supports permissions for Studio, Voice, SIP, Messages, Regulatory Compliance, TaskRouter and Long Codes APIs.

Restricted API Keys allow you to decide which Twilio API Resources an API Key can access, and which action(s) the API Key is allowed to take on those API Resources.

Twilio SendGrid is introducing a new event webhook that updates customers when punitive actions are taken against a user or subuser such as a suspension or ban. These can occur when phishing, elevated spam or unusual activity is detected on the account. 

The Account Status Change webhook can be configured on the Webhook Settings page of the console or via API. Enabling this webhook will help speed up the resolution of any suspensions to your account or subusers. For more information about the Account Status Change webhook, refer to the Event Webhook Reference.

Twilio is excited to announce the public beta launch of the Intelligent Discovery AI Assistant. This innovative Assistant enhances the Console UI by allowing users to interact with their messaging data using natural language. It offers comprehensive troubleshooting capabilities, provides personalized recommendations, and seamlessly connects to live support agents when necessary.

Twilio Messaging customers can now take advantage of our most advanced messaging traffic monitoring solution, Intelligent Alerts. With the use of anomaly detection models, Intelligent Alerts monitors messaging traffic in real-time looking for abnormal patterns in your error code volumes. Notifications can be configured within Messaging Intelligence pages.

The new Personalized recommendations will analyze your messaging traffic and provide actionable steps to enhance deliverability and performance based on common issues we observe in your messaging traffic. Personalized Recommendations are now available in Public Beta to all Twilio Messaging customers using the Intelligent Discovery AI Assistant in Messaging Insights. 

Understanding your messaging performance has never been easier. Our Deliverability Score, accessible within Messaging Insights, offers a snapshot of your traffic's effectiveness. With subscores for Sent rate, Compliance, Fraud, Latency, and Engagement, you can pinpoint areas for improvement and optimize your strategy.

Voice Insights Advanced Features customers who are also Branded Calling customers can now view the Branded calling metrics in Voice Insights Call Summary and Call Summaries APIs. The new fields will be available within the Trust property of the API.

Ongoing updates to Programmable Voice TwiML processing behavior are communicated via the Voice TwiML Changelog. 

We are excited to announce the availability of top no-code partners in the Twilio Marketplace, offering pre-built solutions to help businesses get up and running quickly with Twilio technology. Our partners provide seamless integrations to enhance your communication capabilities without the need for extensive development. Several partners are offering special discounts to customers coming from the Twilio Marketplace. For instance, Aircall is providing two months free, while SpokePhone, Avochato, Salesmsg, and Textedly are offering two-week trials. Additionally, we are pleased to highlight that SpokePhone can now be purchased using your Twilio account, making it even easier to integrate and manage your communications solutions. This update enhances your ability to leverage Twilio’s capabilities through simplified, prebuilt solutions, saving you time and development resources.