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Conversation Service Resource

A Conversation Service is the top-level container for other resources in the Twilio Conversations REST API. All other Twilio Conversations resources, such as Conversations, Users, Messages, Bindings, and Credentials belong to a specific Service.

Services allow you to:

Create multiple, distinct environments (such as dev, stage, and prod) under a single Twilio account
Scope access to resources through both the REST and client APIs
Configure different Service instances with specific behaviors

A Service can also send HTTPS requests (webhooks) to URLs that you define to let you know of specific events. See what events you can subscribe to in our webhook reference.

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Do not use Personally Identifiable Information (PII) for the friendlyName field

Avoid using a person's name, home address, email, phone number, or other PII in the friendlyName field. Use some form of pseudonymized identifier, instead.

You can learn more about how we process your data in our privacy policy.

Service Defaults in the Twilio Console

You can use the REST API to configure your Conversation Service instances. (See the following examples.)

You can also find the default Conversation Service instance under Defaults in the Conversations Section of the Twilio Console.

You may have created non-default Conversation Service resources to separate messaging traffic, create development environments, etc. To access any non-default Conversation Service resources, the Service Sid (ISXXX) has to be a part of the url, as shown below:

1https://conversations.twilio.com/v1/Services/ISXXX
2
3https://conversations.twilio.com/v1/Services/ISXXX/Conversations
4
5https://conversations.twilio.com/v1/Services/ISXXX/Conversations/CHXXX/Participants
6
7https://conversations.twilio.com/v1/Services/ISXXX/Conversations/CHXXX/Messages

Service Properties

The Service resource contains these properties:

Property nameTypeRequiredDescriptionChild properties

account_sidSID<AC>Optional

Not PII

The unique ID of the Account responsible for this service.

Pattern: ^AC[0-9a-fA-F]{32}$Min length: 34Max length: 34

sidSID<IS>Optional

Not PII

A 34 character string that uniquely identifies this resource.

Pattern: ^IS[0-9a-fA-F]{32}$Min length: 34Max length: 34

friendly_namestringOptional

PII MTL: 30 days

The human-readable name of this service, limited to 256 characters. Optional.

date_createdstring<date-time>Optional

Not PII

The date that this resource was created.

date_updatedstring<date-time>Optional

Not PII

The date that this resource was last updated.

urlstring<uri>Optional

Not PII

An absolute API resource URL for this service.

linksobject<uri-map>Optional

Not PII

Contains absolute API resource URLs to access conversations, users, roles, bindings and configuration of this service.

Create a Service resource

POST https://conversations.twilio.com/v1/Services

Request body parameters

Encoding type:application/x-www-form-urlencoded

SchemaExample

Property nameTypeRequiredDescriptionChild properties

FriendlyNamestringrequired

PII MTL: 30 days

The human-readable name of this service, limited to 256 characters. Optional.

Create a Service

1// Download the helper library from https://www.twilio.com/docs/node/install
2const twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";
3
4// Find your Account SID and Auth Token at twilio.com/console
5// and set the environment variables. See http://twil.io/secure
6const accountSid = process.env.TWILIO_ACCOUNT_SID;
7const authToken = process.env.TWILIO_AUTH_TOKEN;
8const client = twilio(accountSid, authToken);
9
10async function createService() {
11  const service = await client.conversations.v1.services.create({
12    friendlyName: "FriendlyName",
13  });
14
15  console.log(service.accountSid);
16}
17
18createService();

Output

1{
2  "sid": "ISaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
3  "account_sid": "ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
4  "friendly_name": "FriendlyName",
5  "date_created": "2015-12-16T22:18:37Z",
6  "date_updated": "2015-12-16T22:18:38Z",
7  "url": "https://conversations.twilio.com/v1/Services/ISaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
8  "links": {
9    "conversations": "https://conversations.twilio.com/v1/Services/ISaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Conversations",
10    "users": "https://conversations.twilio.com/v1/Services/ISaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Users",
11    "roles": "https://conversations.twilio.com/v1/Services/ISaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Roles",
12    "bindings": "https://conversations.twilio.com/v1/Services/ISaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Bindings",
13    "configuration": "https://conversations.twilio.com/v1/Services/ISaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Configuration",
14    "participant_conversations": "https://conversations.twilio.com/v1/Services/ISaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/ParticipantConversations",
15    "conversation_with_participants": "https://conversations.twilio.com/v1/Services/ISaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/ConversationWithParticipants"
16  }
17}

Fetch a Service resource

GET https://conversations.twilio.com/v1/Services/{Sid}

Path parameters

Property nameTypeRequiredPIIDescription

SidSID<IS>required

Not PII

A 34 character string that uniquely identifies this resource.

Pattern: ^IS[0-9a-fA-F]{32}$Min length: 34Max length: 34

Fetch a Service

1// Download the helper library from https://www.twilio.com/docs/node/install
2const twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";
3
4// Find your Account SID and Auth Token at twilio.com/console
5// and set the environment variables. See http://twil.io/secure
6const accountSid = process.env.TWILIO_ACCOUNT_SID;
7const authToken = process.env.TWILIO_AUTH_TOKEN;
8const client = twilio(accountSid, authToken);
9
10async function fetchService() {
11  const service = await client.conversations.v1
12    .services("ISaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa")
13    .fetch();
14
15  console.log(service.accountSid);
16}
17
18fetchService();

Output

1{
2  "sid": "ISaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
3  "account_sid": "ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
4  "friendly_name": "My First Service",
5  "date_created": "2015-12-16T22:18:37Z",
6  "date_updated": "2015-12-16T22:18:38Z",
7  "url": "https://conversations.twilio.com/v1/Services/ISaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
8  "links": {
9    "conversations": "https://conversations.twilio.com/v1/Services/ISaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Conversations",
10    "users": "https://conversations.twilio.com/v1/Services/ISaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Users",
11    "roles": "https://conversations.twilio.com/v1/Services/ISaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Roles",
12    "bindings": "https://conversations.twilio.com/v1/Services/ISaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Bindings",
13    "configuration": "https://conversations.twilio.com/v1/Services/ISaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Configuration",
14    "participant_conversations": "https://conversations.twilio.com/v1/Services/ISaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/ParticipantConversations",
15    "conversation_with_participants": "https://conversations.twilio.com/v1/Services/ISaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/ConversationWithParticipants"
16  }
17}

Read multiple Service resources

GET https://conversations.twilio.com/v1/Services

Query parameters

Property nameTypeRequiredPIIDescription

PageSizeintegerOptional

Not PII

How many resources to return in each list page. The default is 50, and the maximum is 1000.

Minimum: 1Maximum: 1000

PageintegerOptional

Not PII

The page index. This value is simply for client state.

Minimum: 0

PageTokenstringOptional

Not PII

The page token. This is provided by the API.

List multiple Services

1// Download the helper library from https://www.twilio.com/docs/node/install
2const twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";
3
4// Find your Account SID and Auth Token at twilio.com/console
5// and set the environment variables. See http://twil.io/secure
6const accountSid = process.env.TWILIO_ACCOUNT_SID;
7const authToken = process.env.TWILIO_AUTH_TOKEN;
8const client = twilio(accountSid, authToken);
9
10async function listService() {
11  const services = await client.conversations.v1.services.list({ limit: 20 });
12
13  services.forEach((s) => console.log(s.accountSid));
14}
15
16listService();

Output

1{
2  "services": [
3    {
4      "sid": "ISaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
5      "account_sid": "ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
6      "friendly_name": "Home Service",
7      "date_created": "2015-12-16T22:18:37Z",
8      "date_updated": "2015-12-16T22:18:38Z",
9      "url": "https://conversations.twilio.com/v1/Services/ISaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
10      "links": {
11        "conversations": "https://conversations.twilio.com/v1/Services/ISaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Conversations",
12        "users": "https://conversations.twilio.com/v1/Services/ISaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Users",
13        "roles": "https://conversations.twilio.com/v1/Services/ISaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Roles",
14        "bindings": "https://conversations.twilio.com/v1/Services/ISaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Bindings",
15        "configuration": "https://conversations.twilio.com/v1/Services/ISaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Configuration",
16        "participant_conversations": "https://conversations.twilio.com/v1/Services/ISaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/ParticipantConversations",
17        "conversation_with_participants": "https://conversations.twilio.com/v1/Services/ISaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/ConversationWithParticipants"
18      }
19    }
20  ],
21  "meta": {
22    "page": 0,
23    "page_size": 50,
24    "first_page_url": "https://conversations.twilio.com/v1/Services?PageSize=50&Page=0",
25    "previous_page_url": null,
26    "url": "https://conversations.twilio.com/v1/Services?PageSize=50&Page=0",
27    "next_page_url": null,
28    "key": "services"
29  }
30}

Delete a Service resource

DELETE https://conversations.twilio.com/v1/Services/{Sid}

Path parameters

Property nameTypeRequiredPIIDescription

SidSID<IS>required

Not PII

A 34 character string that uniquely identifies this resource.

Pattern: ^IS[0-9a-fA-F]{32}$Min length: 34Max length: 34

Delete a Service

1// Download the helper library from https://www.twilio.com/docs/node/install
2const twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";
3
4// Find your Account SID and Auth Token at twilio.com/console
5// and set the environment variables. See http://twil.io/secure
6const accountSid = process.env.TWILIO_ACCOUNT_SID;
7const authToken = process.env.TWILIO_AUTH_TOKEN;
8const client = twilio(accountSid, authToken);
9
10async function deleteService() {
11  await client.conversations.v1
12    .services("ISaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa")
13    .remove();
14}
15
16deleteService();