Unlock the power of your communications data
Easily build on Twilio data
Flexibility and control
Stream every interaction sent or received on Twilio’s customer engagement platform through a single integration to minimize your overhead and simplify your codebase.
Data access and clarity
Easily consume and leverage data from multiple Twilio products with consistent metadata and well-defined, versioned schemas.
Data confidence
If your system goes down, we will queue events and deliver them as soon as your system is available, with an at-least-once delivery guarantee of up to 4 hours.
"Event Streams reduces the complexity of our systems by allowing us to easily subscribe to whatever Twilio data we need, with a consistent schema. We're excited for the flexibility and efficiency this gives us in the future as new use cases arise."
Your customer data— wherever you need it
Operations
Get visibility into your system performance so that you can identify, log, and troubleshoot issues.
Support
Optimize your workforce by aggregating and visualizing call center performance on near real-time dashboards.
Marketing
Enrich your understanding of how you’re interacting with customers to make improvements to their journey.
Compliance
Reliably access and log interactions with your customers for regulatory compliance audits and training.
What is an event?
Events are data records of specific occurrences that take place within Twilio along with their context. Event Streams supports events across Twilio products, like when a call is completed, a message is delivered, or a task is queued.