Twilio Changelog

Twilio <Pay> now supports Braintree as a Payment Connector. Braintree joins Stripe, Chase, CardConnect, Base Commerce, and ACI as a supported payment processor, enabling you to process payments with your preferred connector. To process payments, Twilio <Pay> sends payment information captured securely over IVR on Twilio’s PCI-compliant voice platform to your selected connector for processing.

Configure Braintree as your <Pay> connector and learn more about <Pay>.

We have updated all Flex projects that use Automatic Updates to Flex UI 1.14.

This Flex UI release brings a number of usability improvements and new features to Flex Messaging:

• Browser Notifications: Flex now sends a browser notification when the Flex window is not in focus and the agent is assigned a new task or receives a new message.
• Markdown: Added support for markdown markup language for WebChat.
• WebChat Customer Presence: Indicator for WebChat tasks signaling whether the customer is still online.
• Typing Indicator in Task List: Added typing indicators in the Task List specific for WebChat.

For a full changelog, visit the Flex UI release notes.

Reminder: You can pin to individual versions of the Flex UI or manage your Automatic Updates within the Flex Admin UI.

You can now connect to our interconnect region in Singapore by setting the region option to sg1-ix. See https://www.twilio.com/docs/voice/client/regions for the list of supported regions. Note that with this release, to support new regions without requiring an SDK update, we have removed the check for the region name passed to `Device.setup`. If an unsupported region is supplied, `Device.on('error')` will be called.

For full changelog, visit the Voice JS Client release notes.

An online resource with information like reachability by call type, feature support and carrier requirements to help you ensure you have compliant traffic profiles and you're fully aware of Twilio's Super Network capabilities in each Country. It’s available today on our website.

The Real-Time Queues View is now available within Flex. Available to Flex supervisors and admins, this view displays real-time task and agent activity per queue. You can monitor the number of pending tasks, longest wait times, and available agents to track your contact center activity.

For more details, visit our user documentation. Our programmability guide details how to enable and customize the dashboard.

We now show usage details per subaccount on the CSV supplement to invoices. This enables you to analyze usage per product per country across subaccounts. This will help you track and reconcile your usage and spend better.

To show these details on the CSV supplement to invoices, we have also changed the order of columns in the CSV supplement, so take a look at the new format before you run your existing analysis scripts.

Starting with your Oct 2019 invoice, this new design is in public beta while we work on other improvements to the CSV. To learn more about your CSV supplement, please see Reading your CSV Supplement to Invoice.

We now group items on your invoice by product and country. We also calculate subtotals for you and place that information in the beginning of the product and country sections. This enables you to skim the invoice to see trends and subtotals without having to find where each section ends or do the calculations yourself.

You will find this design starting with your Oct 2019 invoice. This new design is in public beta while we work on other changes to the invoice design. To learn more about your invoice, please see Reading your Invoice.

Single Sign-On (SSO) for Flex is now Generally Available. Flex SSO is used to login each user into the Flex UI and it handles the authentication and authorization of all requests from Flex to Twilio's APIs.

Breaking Change: We have now deprecated our original SSO Login URL (preview.twilio.com/iam), and we recommend all users update their SSO configuration. Details on the required configuration changes are available in our migration guide.

Note: An earlier version of this update indicated the deprecated login URL would be disabled on April 1, 2020.

Flex now supports Single Sign-On Identity Providers that disallow iframed logins. For enhanced security, some services prevent accessing their login forms if they are loaded from within another webpage. If you embed Flex within another application, you can now safely launch your SSO login from a dedicated popup window and avoid iframe restrictions.

You can enable the 'Login Using Popup' feature and set your Single Sign-On configuration within the Twilio Console.

You can now use Flex Plugin Builder from within the Twilio CLI. The Twilio CLI allows you to manage your Twilio resources from your terminal or command prompt, and now it can trigger commands from the Flex Plugin Builder to create, test, and deploy your Flex plugins.

Visit our docs to get started with the CLI's Flex integration.