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Mar 20, 2020

GA Twilio Platform

Programmable Voice, SIP, and SMS are now HIPAA Eligible

Programmable Voice, Elastic SIP Trunking, and Programmable SMS can now support compliant healthcare uses cases that contain protected health information (PHI) for organizations that are subject to the Health Insurance Portability and Accountability Act (HIPAA). Twilio will sign Business Associate Addendums (BAA) with covered entities and business associates for HIPAA Eligible Products and Services.

Click here to learn more about how to build on Twilio for HIPAA compliance.

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Mar 19, 2020

Beta Serverless

Debug logs endpoint now available for Twilio Functions

Twilio Functions makes it easy to deploy custom code onto Twilio to support your communications use cases. Today, we're introducing a new Serverless API endpoint that lets you retrieve debug logs for Functions executions. In addition, the Twilio Debugger will now show Warning and Error level log messages added to your Functions code. You can tail logs from deployed Functions locally via the latest version of the Serverless Toolkit.

To learn more about the functionality, visit the Logs page in the Serverless API documentation.

Twilio Video logo

Mar 12, 2020

GA Video

Introducing Open Source Video Collaboration Apps

Today we are excited to announce that we are open sourcing three video collaboration applications, one for iOS, one for Android, and a ReactJS one for the Web. These fully featured apps can be deployed to the Twilio cloud in minutes for your own personal, globally scalable, multiplatform video collaboration solution.

Access to the source code will empower developers to tailor the application to their use case and create a truly unique collaboration experience. The code also provides a canonical reference for developers building on the Twilio Programmable Video APIs.

For additional information on getting started see the blog post here and links to the source code repos are below.

Twilio Programmable Voice logo

Mar 11, 2020

GA Voice

New Filters in Voice Insights Dashboard

We have added new filter dimensions to the Voice Insights Dashboard. The new filters are:

Twilio Programmable Voice logo

Mar 10, 2020

Deprecated Voice

Client Insights Preview End-of-Life and API Migration Guide

The Client Insights beta ended in August 2019 with the general availability of Voice Insights. We have continued to respond to requests made to the preview API, but we will cease responding to requests to beta API resources on May 1, 2020.

If your application consumes the preview API resources you will need to update your code to use the new endpoints. We have created a migration guide to assist with update your applications: https://www.twilio.com/docs/voice/insights/client-insights-preview-api-shutdown/client-insights-preview-api-migration-guide

For more information about the shutdown of the Client Insights preview API see https://www.twilio.com/docs/voice/insights/client-insights-preview-api-shutdown

Twilio Studio logo

Mar 09, 2020

GA Studio

Studio Run Function widget now supports API-created Functions

Twilio Functions created via the Serverless API can now be integrated with your Studio Flows through the Run Function widget.

Selecting a Function to invoke in the Flow is easy. For Functions created via the Console UI choose the "Default" service, and for Functions created via the Serverless API choose the Service and Environment where they are deployed.

Twilio Programmable Voice logo

Mar 08, 2020

GA Voice

Single Party Call Recordings

Twilio Programmable Call Recording now supports Single Party Recordings. The new recordingTrack parameter allows developers to select whether the inbound, outbound or both audio tracks of the call should be recorded. The inbound track represents the audio received by Twilio, and outbound track represents the audio that Twilio generates on the call. Prior to this release, all audio was captured regardless if the recording file contained one or two channels.

In addition, recordingStatusCallback will also include a new recordingTrack attribute that indicates which audio was recorded and this information will be displayed in Twilio Console too.

Learn more about this feature and how to configure recordingTrack in our Blog post announcement.

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Mar 06, 2020

GA Studio

New speech recognition features in Studio Gather widget, and more!

With this release, Studio Gather Input On Call widget now supports additional speech recognition features so you can fine-tune your Studio Flows for Voice. The new attributes allow you to adjust the Speech Timeout, specify a Speech Model, and control the Profanity Filter setting. All this functionality is powered by the underlying Gather verb from our Programmable Voice product.

In addition to the Gather improvements, the Record Voicemail widget now provides controls for the Trim Silence and Play Beep settings and even provides access to the Recording Status Callback URL so your application can be notified when a new recording is complete.

Finally, the Say/Play widget supports sending Digits on a call when the Play option is selected, allowing you to programmatically play DTMF tones to navigate an external IVR.

To learn more, visit the documentation on the Gather widget, Recording widget, and Say/Play widget, or just try it out now in Studio.

Twilio logo

Mar 05, 2020

GA Twilio Platform

The Twilio Debugger now shows actual timestamps of the events

You told us you didn't like the fuzzy timestamps on the Twilio Debugger that said an event happened "a few seconds ago" instead of showing you the actual timestamps. We changed it.

Now you will see the actual timestamp of the event in UTC.

Twilio Programmable Voice logo

Mar 02, 2020

GA Voice

Voice iOS 5.2 - Automatic Network Switching

Prior to this release, a call established over cellular data for example, persisted over cellular data for the duration of the call even if a WIFI network became available. This is undesirable since a WIFI network is usually cheaper and requires less battery power. With this release, an ongoing call will automatically and seamlessly switch to a preferred network type when one becomes available. Network types supported in preferred order are: ETHERNET, WIFI, VPN, and CELLULAR.

Voice iOS SDK 5.2.0 packages: [Carthage], [Cocoapods], [Dynamic Framework], [Static Library]

API Docs are available here

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