Twilio Changelog

Click Tracking Refinement for Link Shortening is a feature designed to help you gain a full understanding of your users’ engagement from the moment that you send a message all the way down to the individual click. For background, Apple’s and Google’s messaging applications support both automatic link previews (aka bot previews) as well as ‘Tap to load’ link preview functionality, which may lead to confusion around what is considered a real ‘click’, thereby blurring engagement analytics as a result. Twilio’s Link Shortening feature now supports bot preview distinction from human-generated clicks in its click events. This provides you with a highly accurate representation of click through rate (CTR) metrics as well as 100% confidence in the validity of click tracking data.    

Read our documentation to learn more about the feature. During Private Beta, this feature is gated behind an account flag. To request enablement of this feature, please fill out this form.

We have launched a new navigation experience in the Twilio Console designed to improve accessibility for account administration and organization management.
The new experience features an 'Admin' menu in the top navigation bar that provides easy access to account-level administration options like billing, account settings, auth tokens and Trust Hub. The Twilio Admin Center which is the management UI for Twilio Organizations has been renamed to 'Twilio Admin' and is also accessible from the new Admin menu. A new Help menu icon is added in the top navigation bar for quick access to the Help Center and Twilio’s Developer Docs.

WhatsApp Senders can now be registered and managed programmatically using the Twilio Senders API, now available in a Public Beta.

The Senders API powers Twilio’s support for the WhatsApp Tech Provider Program — which enables Independent Software Vendors (ISVs) to onboard their client businesses to WhatsApp at scale and completely self-service.

Voice Insights customers who are also Branded Calling customers can now access Branded Calling filters within the Voice Insights Dashboard in Console.

We are excited to announce the release of new NPA-NXX phone overlays scheduled for Q4 2024, with all overlays available by December 31, 2024. Twilio does not control these overlays or the deadlines. Twilio is making this information available solely for our customers’ convenience. Twilio may not have available phone numbers in every region where these overlays are released:

You can now select permissions for Lookup, Voice Intelligence and Voice Insights APIs while creating a Restricted API Key on Console. The product already supports permissions for Studio, Voice, SIP, Messages, Regulatory Compliance, TaskRouter and Long Codes APIs.

Restricted API Keys allow you to decide which Twilio API Resources an API Key can access, and which action(s) the API Key is allowed to take on those API Resources.

Twilio SendGrid is introducing a new event webhook that updates customers when punitive actions are taken against a user or subuser such as a suspension or ban. These can occur when phishing, elevated spam or unusual activity is detected on the account. 

The Account Status Change webhook can be configured on the Webhook Settings page of the console or via API. Enabling this webhook will help speed up the resolution of any suspensions to your account or subusers. For more information about the Account Status Change webhook, refer to the Event Webhook Reference.

Twilio is excited to announce the public beta launch of the Intelligent Discovery AI Assistant. This innovative Assistant enhances the Console UI by allowing users to interact with their messaging data using natural language. It offers comprehensive troubleshooting capabilities, provides personalized recommendations, and seamlessly connects to live support agents when necessary.

Twilio Messaging customers can now take advantage of our most advanced messaging traffic monitoring solution, Intelligent Alerts. With the use of anomaly detection models, Intelligent Alerts monitors messaging traffic in real-time looking for abnormal patterns in your error code volumes. Notifications can be configured within Messaging Intelligence pages.