Programmable Call Recording

The conversations with your customers are an invaluable mine of information. Record, store, transcribe, and retrieve voice calls in the cloud.

Complete control over your call recording

Dual & Single Channel

The flexibility to choose single or dual party recordings to meet your specific privacy and compliance needs.

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Recording Controls

Start, stop, pause, and resume call recordings whenever you want with a simple API.

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Public Key Encryption

Secure recordings with your own public key for additional security.

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Get insights with less compliance risk

  • Any type of call

    Activate Call Recording on PSTN, WebRTC, SIP Trunking, conference calls, and voice with a single line of code.

  • Authenticated access

    Control who can access your media by enabling HTTP authentication.

  • Flexible retention

    Store your recordings forever or delete them at any time. No need to plan your storage capacity in advance.

  • Start recording after consent

    Allow agents to get verbal consent before starting a recording on a call.

  • Smart transcription

    Keep a written record of your calls. Special patterns like phone numbers and digits are appropriately formatted.

  • Post-processing

    Trim leading and trailing silences out of your normalized audio.

  • Encoding types

    Download your recorded media in MP3 or WAV formats.

  • Sensitive data protection

    Pause recordings when customers give personally identifiable or financial information.

  • PCI compliant call recording

    Maintain PCI compliance with your encrypted voice recordings on Twilio with secure storage and automatic deletion after 72 hours.

Adaptable call recordings for your business

  • Agent monitoring

    Sample agents’ conversations to see if they are serving customers appropriately.

  • Lead quality scoring

    Assess the quality of the leads you acquire by analyzing the content of what was said.

  • CRM integration

    Add transcriptions of past interactions to your CRM. Avoid asking information your customer has already provided.

  • Customer Insights

    Analyze your recordings for keywords & phrases you care about. Predict and act on your customers’ needs even before they ask.

  • Dispute resolution

    Keep past conversations to have a record in case of future disputes.

  • Voicemail

    Avoid missing potential customers when the other party is busy or the waiting time in a contact center is too long.

Pricing

Call recording pricing

Get the flexibility and customization that your business needs.

Record and store your voice calls with pay‑as‑you‑go pricing. Avoid large upfront investment required by on‑premises recording solutions.

* - First 10,000 minutes of storage per month are free.'

Unless otherwise stated, taxes are not included in our prices and all applicable taxes are payable by Customer. All prices in USD and are subject to change. Additional fees may apply.

Recording

Storage

Transcription

$0.0025

per minute

$0.0005*

per minute per month

$0.05

per minute

View Volume Pricing

The Twilio Advantage

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Communicate reliably

Experience a 99.95% uptime SLA made possible with automated failover and zero maintenance windows.

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Operate at scale

Extend the same app you write once to new markets with configurable features for localization and compliance.

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Many channels

Use the same platform you know for voice, SMS, video, chat, two-factor authentication, and more.

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No shenanigans

Get to market faster with pay‑as‑you‑go pricing, free support, and the freedom to scale up or down without contracts.

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