Regulatory Docs Changelog

Updated regulation for Japan phone numbers (of any type) resellers. Resellers of Japan phone numbers will need to register with MIC as either a Registered Telecom Business Operator or a Notified Telecom Business Operator with MIC no later than January 1, 2023. An updated application form to be submitted along with TNUP (if applicable).

Updated requirements for Businesses to include Contact Name (First and Last Name of the person responsible to receive notifications) with supporting documentation.

Updated requirements for Singapore national phone numbers to include phone number contact information. This requirement does not need supporting documentation.

Updated requirements for Singapore national phone numbers to include end-user information, name of authorized representative for business customers, supporting documents and identity document numbers for the authorized representative; and proof of address for both business and individuals.

Updated requirements for Australian mobile phone numbers: address can be anywhere in the world.

Japan local phone number launched in private offering. Business address must be within the locality or region covered by the phone number's prefix.

Updated requirements for Australian mobile phone numbers: address must be within Australia.

Updated requirements for Algerian phone numbers to include end-user information, service usage descriptions, and supporting documents: a business registration document for business entities, and a passport for individual users.

Introduction of Application and required document simplifications released for Japanese national and toll-free numbers.

Updated requirements for Japanese national and toll-free numbers.

Updated requirements for Japanese national and toll-free numbers.

Updated requirements for Japanese local numbers.

Updated requirements for Kenyan local numbers.

Updated requirements for German mobile numbers.

Updated requirements for Brazilian local numbers.

Added requirements for Romanian national numbers.

Added requirements for Croatian toll-free numbers.

Added requirements for Philippino local numbers.

Updated requirements for Thai mobile numbers.

Updated requirements for Thai toll-free numbers.

Updated requirements for German local numbers.

Provided clarification for New Zealand local address requirements.

Updated documentation requirements for Vietnam.

Clarified VAT requirement for Belgian mobile numbers.

Added documentation requirements for Paraguay.

• Updated requirements for Belgium and Spain.
• Provide clarification for Australian mobile and toll-free address requirements.

Added documentation requirements for toll-free numbers in Indonesia, Thailand, Madagascar, Isle of Man, Jordan, Guatemala, Sri Lanka, and Ecuador. Updated Germany toll-free requirements. Removed Estonia toll-free requirements.

Added documentation requirements for El Salvador.

Added documentation requirements for Ecuador and Panama.

Added documentation requirements for Costa Rica, Philippines, and Chile.

Updated documentation requirements for Luxembourg.

• Updated documentation requirements for German mobile numbers.
• Provided clarification for France mobile, national and toll-free business requirements when proof of identity of the authorized representative shown on the K-bis cannot be provided.
• Updated documentation requirements for the Netherlands local and national numbers.
• Added documentation requirements for Taiwan.

Added documentation requirements for France non-profit organizations and public hospitals.

Provide clarification on address requirements for Australian local phone numbers.

Removed documentation requirements for Bahrain and clarified documentation requirements for German mobile phone numbers.

Updated documentation requirements for Japan.

Updated the Phone Numbers Product Releases, Regulatory Features page to list upcoming dates on the top of the page, update upcoming dates and provide clarifying information on upcoming releases.

Added requirements for Croatia local phone numbers.

Added documentation requirements for Hungary toll-free numbers.

Updated the timeline with further updates for the rest of 2019 and early 2020.

Updated the timeline with updated dates for the rest of 2019 and early 2020.

Updated Norway page to separate mobile and toll-free requirements. Clarified Norway toll-free requirements to indicate an address in Norway is required and a Norwegian Merverdiavgift (MVA) number is required for businesses.

Added footnote for Australia local numbers.

Added documentation requirements for Cyprus local numbers.

Provided clarification for France local business requirements when proof of identity of the authorized representative shown on the K-bis cannot be provided.

Added documentation requirements for these 15 countries: Algeria, Bangladesh, Barbados, Benin, Bosnia and Herzegovina, Grenada, Jamaica, Macao, Mali, Mauritius, Namibia, Nicaragua, Tunisia, Uganda, and Uruguay.

Updated the 2019 timeline with revised brownout and enforcement dates.

• Eliminated documentation requirements for the name of the Authorized Representative for businesses for Polish Local and Mobile Numbers.
• Created a new page with step-by-step instructions for finding an ID for a document or address in your account.

Added a new 2019 timeline page to our regulatory docs with detailed information about important milestones for phone numbers and regulatory compliance.

Added link to International Number Regulations for Global Use Cases training module from Phone Numbers Regulation page.

Clarified that a PO Box is not acceptable where a local address is required for Local Numbers in Argentina, Australia, Austria, Belgium, Bulgaria, Colombia, Czech Republic, Dominican Republic, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Luxembourg, Malaysia, Mexico, Moldova, Netherlands, New Zealand, Norway, Poland, Romania, Slovakia, Slovenia, South Africa, Spain, Switzerland, and Venezuela.

• Clarified location of individual and business addresses for Belgium Local, Mobile, National, and Toll-Free Numbers.
• Added additional information and requirements for businesses for Japanese Local Numbers.
• Updated "My Number" requirements for individuals and businesses for Japanese Local, National, and Toll-Free Numbers.
• Replaced requirement for UK address with addresses anywhere in the world for individuals and businesses for UK Local and Mobile Numbers.

Updated acceptable business registration number documentation for French Local, Mobile, National, and Toll-Free Numbers.

Added documentation requirements for Colombia.

• Added documentation requirements for Malaysia and Lithuania.
• Updated the Phone Number Regulatory FAQ.

• Eliminated national pension handbook and "My Number" card as acceptable documentation for Japan Local, National, and Toll-Free Numbers.
• Updated address requirements for the Dominican Republic Local and Toll-Free Numbers.

Removed documentation requirement for confirmation of authorization via telephone from Japan National and Toll-Free Numbers.

Changed address requirement for Italy Local Numbers from an Italian address to a local address.

• Added documentation requirements for these 8 countries: Bahrain, Bolivia, Dominican Republic, Qatar, Saudi Arabia, Turkey, United Arab Emirates, and Venezuela.
• Added requirements for the following number types: Austria Toll-Free, Germany Toll-Free, Ireland Toll-Free, Italy Toll-Free, Japan Local, Portugal Toll-Free, South Africa Toll-Free, and Vietnam Toll-Free.
• Added number types that do not have any additional requirements at this time: UK Mobile and Toll-Free.
• Added Letter of Authorization (LOA) Template with instructions for completing and uploading it.

• Added documentation requirements for these 7 countries: Egypt, Ghana, Mexico, Moldova, New Zealand, Nigeria, and Vietnam.
• Added documentation requirements for the following number type: Switzerland Toll-Free.

• Removed alert about Console not yet being configured to accept documentation for the following countries: Argentina, Bulgaria, Czech Republic, Estonia, Greece, Hungary, Romania, Singapore, Slovakia, Slovenia, South Korea, and Sweden.
• Clarified Hong Kong address requirements for mobile, national, and toll-free numbers.
• Clarified emergency carriage address requirement for UK local and national numbers.

Added documentation requirements for these additional 13 countries: Argentina, Bulgaria, Czech Republic, Estonia, Greece, Hungary, Iceland, Romania, Singapore, Slovakia, Slovenia, South Korea, and Sweden.

• Clarified "National ID" by renaming to "Government-issued ID".

• Clarified "Use Case" by renaming to "Business Purpose for Number".

• France Toll-Free: Removed "Invoice of prior telephony provider for ported numbers" as an acceptable form of proof.

• German Local: Removed "Invoice of prior telephony provider for ported numbers" as an acceptable form of proof.

• South Africa VOIP: Proof of Address is now required.

• Austria Local: Loosened "Academic Degree" requirement, which is only needed for EU or EEA countries.

• Belgium Local, Toll-Free: Removed "Method of Payment" as a required item.

• Finland Mobile, National, Toll-Free: loosened requirement for "Local Address" to allow "Any Address".

• German Mobile: added "Trade License" as an additional option for proof.

• Hong Kong Mobile, National: Added "Tax Return", "Student Loan Statement", and "Voter Registration" as additional options for proof of address.

• Ireland Local, Mobile, National: removed requirement to supply documentation to prove address.

• Added new options to prove address in many countries. Acceptable documents now may include a "Tax Notice", "Rent Receipt", or "Title deed".

• Improved clarity by explicitly separating the requirements for individuals and businesses.

• Added a new Getting Started Guide with instructions how to map and upload identity documentation in Console.

• Clarifications:

  • Additional Requirements for Specific Countries.

  • Looser Requirements.

• Document upload tool in Console is now available for every country globally.
• Document file size limit increased from 2MB to 5MB.
• Documents may now be uploaded individually vs combined into a single document.

Clarified Hong Kong address requirements for toll-free, mobile, and national numbers. The end-user address does not need to be a Hong Kong address.

Added "Denmark Business Registration" to Denmark section titled "Proof of End-User Local Address".

• Added Brazil local number requirements.
• Added Denmark business documentation requirements.

• Added documentation requirements for these additional 13 countries: Australia, Belgium, Brazil, Finland, Ireland, Italy, Japan, Luxembourg, Norway, Poland, Spain, Switzerland, and the United Kingdom.
• Added Italy local number requirements.

• Added phone number prefixes to make it clearer what number types you are using: National, Toll-free, and Mobile prefix numbers.
• Clarified Hong Kong requirements: please note that the legal representative does not need to be a Hong Kong resident.
• Clarified action if Console is not yet configured to accept documentation for a specific country.