Flex | Dec. 04, 2019

TaskRouter now dials only one worker for multi-reservation

Previously, when a TaskQueue had been configured for multi-reservation of workers, TaskRouter would try to establish an audio connection for every worker that accepted the reservation request, before rescinding all but one reservation. In rare circumstances, that could lead to more than one worker being placed into conference with the customer.

Now, TaskRouter will only establish the audio connection for the first worker accepting the reservation, while all other worker reservations are immediately rescinded.

To learn more about multi-reservation in TaskRouter, refer to our documentation on multi-reservation in TaskQueues.

Flex GA