Flex Real-Time Queues View is now available in public beta to supervisors and admins

The Real-Time Queues View is now available within Flex. Available to Flex supervisors and admins, this view displays real-time task and agent activity per queue. You can monitor the number of pending tasks, longest wait times, and available agents to track your contact center activity.

For more details, visit our user documentation. Our programmability guide details how to enable and customize the dashboard.