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Conversations API

A single API for seamless conversational messaging

Integrate once and extend across customers’ preferred channels to support scalable, multiparty conversations.

Illustration of conversational messaging between customer extended across preferred channels

Integrate once and scale conversations on
a flexible messaging platform

Diagram of conversations api

Conversational messaging across preferred channels

Create 1-to-1 or multiparty conversations for customer care and conversational commerce. Get to market quickly with web and mobile SDKs, and create custom conversational experiences with just a single API.

Use cases

High quality conversational
messaging with global reach

Conversational commerce

Increase conversions and drive more sales with conversational messaging for retail, ecommerce engagement, and more.

Customer care

Support consumers in crucial moments of their journey with scalable, two-way customer care and support.

Digital marketplace

Connect customers to the parties that best meet their needs for eCommerce, recruiting, and more through conversational messaging.

Relationship management

Build and maintain lasting customer relationships from anywhere using convenient, multichannel conversational messaging.

messaging-customer-quote-portrait.png

“Twilio had the features we needed, and performed well in financial modeling; but most importantly, our engineers were excited to use it.”

Alan Bustelo-Killam, Product Manager
messaging-customer-quote-portrait.png

“The system we built allows dealers to meet customer demands and allows us—Carsforsale.com—to provide analytics and insights that dealers can use to create more personal interactions and plan their business.”

Kristen Stengel, Director of Marketing
messaging-customer-quote-portrait.png

“Twilio not only gives us a browser based solution, but also the ability to easily add features like phone calls, chat, and SMS.”

Naveed Hedayati, Senior Product Manager

Channels

Cross-channel text and media support on your
customers’ favorite channels

  • SMS

    Reach consumers worldwide for conversational commerce and care without requiring an application.

  • Facebook Messenger

    Connect to billions with rich messaging, live cross-channel support, and ads that click to message.

  • MMS

    Improve customer satisfaction and offer quick support with rich media directly in the conversation.

  • Google’s Business Messages

    Start conversations with customers directly from Google Search, Maps, and owned channels.

  • Conversational chat

    Engage customers seamlessly with an integrated, in-app, or web chat experience.

  • WhatsApp

    Provide customer care and commerce, notifications, and promotions on the world’s most popular messaging app.

Developer resources

Create Conversation
  • Node.js
  • Python
  • C#
  • Java
  • Go
  • PHP
  • Ruby
  • twilio-cli
  • curl
//Downloadthehelperlibraryfromhttps://www.twilio.com/docs/node/install//FindyourAccountSIDandAuthTokenattwilio.com/console//andsettheenvironmentvariables.Seehttp://twil.io/secureconstaccountSid=process.env.TWILIO_ACCOUNT_SID;constauthToken=process.env.TWILIO_AUTH_TOKEN;constclient=require('twilio')(accountSid,authToken);client.conversations.v1.conversations.create({friendlyName:'Friendly Conversation'}).then(conversation=>console.log(conversation.sid));
# Download the helper library from https://www.twilio.com/docs/python/installimportosfromtwilio.restimportClient# Find your Account SID and Auth Token at twilio.com/console# and set the environment variables. See http://twil.io/secureaccount_sid=os.environ['TWILIO_ACCOUNT_SID']auth_token=os.environ['TWILIO_AUTH_TOKEN']client=Client(account_sid,auth_token)conversation=client.conversations \ .v1 \ .conversations \ .create(friendly_name='Friendly Conversation')print(conversation.sid)
// Install the C# / .NET helper library from twilio.com/docs/csharp/installusingSystem;usingTwilio;usingTwilio.Rest.Conversations.V1;classProgram{staticvoidMain(string[]args){// Find your Account SID and Auth Token at twilio.com/console// and set the environment variables. See http://twil.io/securestringaccountSid=Environment.GetEnvironmentVariable("TWILIO_ACCOUNT_SID");stringauthToken=Environment.GetEnvironmentVariable("TWILIO_AUTH_TOKEN");TwilioClient.Init(accountSid,authToken);varconversation=ConversationResource.Create(friendlyName:"Friendly Conversation");Console.WriteLine(conversation.Sid);}}
// Install the Java helper library from twilio.com/docs/java/installimportcom.twilio.Twilio;importcom.twilio.rest.conversations.v1.Conversation;publicclassExample{// Find your Account SID and Auth Token at twilio.com/console// and set the environment variables. See http://twil.io/securepublicstaticfinalStringACCOUNT_SID=System.getenv("TWILIO_ACCOUNT_SID");publicstaticfinalStringAUTH_TOKEN=System.getenv("TWILIO_AUTH_TOKEN");publicstaticvoidmain(String[]args){Twilio.init(ACCOUNT_SID,AUTH_TOKEN);Conversationconversation=Conversation.creator().setFriendlyName("Friendly Conversation").create();System.out.println(conversation.getSid());}}
// Download the helper library from https://www.twilio.com/docs/go/installpackagemainimport("fmt""github.com/twilio/twilio-go"conversations"github.com/twilio/twilio-go/rest/conversations/v1")funcmain(){// Find your Account SID and Auth Token at twilio.com/console// and set the environment variables. See http://twil.io/secureclient:=twilio.NewRestClient()params:=&conversations.CreateConversationParams{}params.SetFriendlyName("Friendly Conversation")resp,err:=client.ConversationsV1.CreateConversation(params)iferr!=nil{fmt.Println(err.Error())}else{ifresp.Sid!=nil{fmt.Println(*resp.Sid)}else{fmt.Println(resp.Sid)}}}
<?php// Update the path below to your autoload.php,// see https://getcomposer.org/doc/01-basic-usage.mdrequire_once'/path/to/vendor/autoload.php';useTwilio\Rest\Client;// Find your Account SID and Auth Token at twilio.com/console// and set the environment variables. See http://twil.io/secure$sid=getenv("TWILIO_ACCOUNT_SID");$token=getenv("TWILIO_AUTH_TOKEN");$twilio=newClient($sid,$token);$conversation=$twilio->conversations->v1->conversations->create(["friendlyName"=>"Friendly Conversation"]);print($conversation->sid);
# Download the helper library from https://www.twilio.com/docs/ruby/installrequire'rubygems'require'twilio-ruby'# Find your Account SID and Auth Token at twilio.com/console# and set the environment variables. See http://twil.io/secureaccount_sid=ENV['TWILIO_ACCOUNT_SID']auth_token=ENV['TWILIO_AUTH_TOKEN']@client=Twilio::REST::Client.new(account_sid,auth_token)conversation=@client.conversations.v1.conversations.create(friendly_name:'Friendly Conversation')putsconversation.sid
# Install the twilio-cli from https://twil.io/cli twilio api:conversations:v1:conversations:create \ --friendly-name "Friendly Conversation"
curl -X POST "https://conversations.twilio.com/v1/Conversations"\--data-urlencode "FriendlyName=Friendly Conversation"\-u $TWILIO_ACCOUNT_SID:$TWILIO_AUTH_TOKEN

Read the Docs

Explore quick-start guides, SDKs, our comprehensive resource library, and a free demo to kickstart your build with the Conversations API.

Quickly implement multichannel
conversational messaging

Illustration of Conversations api connecting with multiparty  through various channels

Support conversations across preferred channels

  • Multichannel messaging: Support SMS, MMS, chat, WhatsApp, Google’s Business Messages, and Facebook Messenger.
  • Cross-channel orchestration: Maintain conversations with customers across channels without the need for additional code.
  • Media support: Display photos, videos, and other file types seamlessly across channels.
  • Delivery statuses: View message delivery and read receipts across channels in message logs.
Illustration of browser-based chat applications connecting customers through backend and frontend databases

Define your conversational messaging

  • Web SDKs: Use pre-built framework for browser-based chat applications to connect backend and frontend databases.
  • Mobile SDKs: Quickly deploy in-app chat with SDKs across Android and iOS devices.
  • Quick Deploy Applications and UI Kits: Get to market faster with full-featured Swift and Kotlin apps for iOS and Android.
  • Scale conversations: Have 1:1 conversations with thousands of customers or one conversation with up to 1,000 people.
Illustration of customizing any part of your conversation for an unique customer experience

Deliver a custom conversational experience

  • Custom attributes: Customize any part of the conversation—user, participant, or message—for an experience unique to your business.
  • Participant management: Add or remove participants and assign roles via the API.
  • Scoped webhooks: Add an intelligent assistant or Twilio Studio flow to a specific conversation and define an escalation path.
  • Message persistence: Maintain conversation history for ongoing context with every interaction.
Illustration of the ever changing compliance protocol that messages must adhere to

Ensure compliance in every interaction

  • Cloud-based archives: Maintain a threaded archive of participants and message history.
  • States and timers: Define conversations as active, inactive, or closed—and set conversation expiration time.
  • Advanced opt-out: Customize opt-ins and opt-outs for local regulations and languages in the Console.
  • HIPAA eligibility: Deliver HIPAA-compliant patient care with SMS and chat.

Pricing

Scalable conversational
messaging with flexible pricing

Only pay for the messages you send with monthly, per-user pricing. No subscriptions, and get additional volume and committed use discounts as you scale.