Guidelines

Vietnam (VN)

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Locale Summary
Locale name	Vietnam
ISO code The International Organization for Standardization two character representation for the given locale.	VN
Region	Asia
Mobile country code A three digit code associated with the given locale and used in conjunction with a Mobile Network Code to uniquely identify mobile networks.	452
Dialing code The dialing prefix used to establish a call or send an SMS from one locale to the given locale.	+84

Guidelines
Two-way SMS supported Whether Twilio supports two-way SMS in the given locale.	No
Number portability available Whether number portability is available in the given locale.	Yes
Twilio concatenated message support Concatenation refers to the capability of splitting a message that is too long to be sent in one SMS into smaller pieces and then joining the pieces at the receiving end so that the receiver sees the message as one.	Yes* For certain sender ID types this may not be supported. Where messages are split and rejoined may vary based on character encoding.
Message length How many characters can be sent given a particular message encoding before the message will be split into concatenated segments.	160 characters
Twilio MMS support Multimedia Messaging Service (MMS) provides a standards-based means to send pictures and video to mobile phones.	Not available
Sending SMS to landline numbers How Twilio handles an SMS message destined for landline telephone number.	You cannot send SMS to a landline destination number: the Twilio REST API will throw a 400 response with error code 21614, the message will not appear in the logs, and the account will not be charged.
Compliance considerations Twilio strongly encourages customers to review proposed use cases with qualified legal counsel to make sure that they comply with all applicable laws. This table lists some general best practices.	Starting August 12, 2024, all SMS messages to Vietnam must include a brand name or application name in the message body. This name should be similar or identical to the alphanumeric SenderID header you use to send the SMS message. For example, an OTP message from Company ABC could appear like this: [Company ABC] Your verification code is 123456. Any SMS message to Vietnam that doesn’t contain a brand name or application name may be undelivered or blocked after the start date. Vietnam mobile operators require pre-registration of Alphanumeric Sender IDs and message templates. Numeric Sender IDs are overwritten with generic Alphanumeric Sender IDs outside Twilio’s platform. Quality is lower and delivery is on a best-effort basis because generic Alphanumeric Sender IDs are likely to be blocked or filtered by mobile operators. Twilio therefore recommends using pre-registered Alphanumeric Sender IDs and message templates only. Sending promotional traffic (non transactional) is not currently supported. Mobile operators prohibit sending virtual currency-related content. You must have a license from the State Bank of Vietnam to send finance-related content via Sender ID. Delivery reports are SMSC-acknowledgment only and are not guaranteed. Sending firearms, gambling, adult content, money/loan, political, religious, controlled substance, cannabis, and alcohol related content is strictly prohibited. Messages containing URLs, WhatsApp/LINE chat links, and phone numbers in the body are not allowed. Sending marketing and promotional messages between 8PM to 8AM is prohibited. Twilio strongly encourages customers to review proposed use cases with qualified legal counsel to make sure that they comply with all applicable laws. The following are some general best practices: Get opt-in consent from each end-user before sending any communication to them, particularly for marketing or other non-essential communications. Only communicate during an end-user’s daytime hours unless it is urgent. SMS campaigns should support HELP/STOP messages, and similar messages, in the end-user’s local language. Do not contact end-users on do-not-call or do-not-disturb registries.

Phone Numbers & Sender ID

Alphanumeric

	International Pre-registration	Domestic Pre-registration	Dynamic
Operator network capability Whether mobile operators in the given country support the feature.	Required	Required	Not Supported
Twilio supported Whether Twilio supports the feature for the given country.	Supported Learn more and register via the Console	Supported Learn more and register via the Console	Not Supported
Sender ID preserved In some countries sender IDs for certain sender types are not preserved and are changed for compliance and/or deliverability reasons. In these countries mobile subscribers will see a different ‘from sender ID’ than the one sent by you.	Yes	Yes	N/A
Provisioning time Provisioning is the process of getting the sender ID approved and registered with mobile networks (depending on country requirements). Provisioning time is how long this process takes in the given country.	5 weeks	5 weeks	N/A
UCS-2 support	Supported	N/A	N/A
Use case restrictions	Mobile operators prohibit sending virtual currency-related content. You must have a license from the State Bank of Vietnam to send finance-related content using a Sender ID. Delivery reports are not supported by all mobile networks other than VietnaMobile. Sending adult, gambling, charity or political content is prohibited. Sending promotional traffic (non transactional) is not currently supported.	Mobile operators prohibit sending virtual currency-related content. You must have a license from the State Bank of Vietnam to send finance-related content using a Sender ID. Delivery reports are not supported by all mobile networks other than VietnaMobile. Sending adult, gambling, charity or political content is prohibited. Sending promotional traffic (non transactional) is not currently supported.	Twilio will start blocking on the 26th of November 2024 any traffic submitted towards Vietnam from Sender IDs that are not pre-registered. Please Register an Alpha Sender ID in Vietnam to avoid having your messages blocked.
Best practices	On receiving your registration request, the Sender ID team will ask you to upload a colored copy of your business registration certificate. This is a legal document issued by the government or a government-related body that legitimizes the formation of a company or corporation. If the Sender ID you requested is different from or is not affiliated with the company requesting the Sender ID, you will need to submit documentation that proves the company is allowed to use the Sender ID’s brand name. For example, Twilio owns the brand ‘Authy’. When Twilio submits a registration request for Authy, it needs to submit a document that proves Twilio owns the rights to use the Authy brand name.	On receiving your registration request, the Sender ID team will ask you to upload a colored copy of your business registration certificate. This is a legal document issued by the government or a government-related body that legitimizes the formation of a company or corporation. If the Sender ID you requested is different from or is not affiliated with the company requesting the Sender ID, you will need to submit documentation that proves the company is allowed to use the Sender ID’s brand name. For example, Twilio owns the brand ‘Authy’. When Twilio submits a registration request for Authy, it needs to submit a document that proves Twilio owns the rights to use the Authy brand name.	N/A

Long codes and short codes

	Long code domestic	Long code international	Short code
Operator network capability Whether mobile operators in the given country support the feature.	Not Supported	Not Supported	Not Supported
Twilio supported Whether Twilio supports the feature for the given country.	Not Supported	Supported	Not Supported
Sender ID preserved In some countries sender IDs for certain sender types are not preserved and are changed for compliance and/or deliverability reasons. In these countries mobile subscribers will see a different ‘from sender ID’ than the one sent by you.	---	No	---
Provisioning time Provisioning is the process of getting the sender ID approved and registered with mobile networks (depending on country requirements). Provisioning time is how long this process takes in the given country.	N/A	N/A	N/A
UCS-2 support	N/A	Supported	N/A
Use case restrictions	N/A	Delivery of messages submitted with Numeric Sender IDs is on a best-effort basis and will be overwritten with either a random Numeric or Alphanumeric Sender ID outside the Twilio platform. Sending with a pre-registered Sender ID is highly recommended. Twilio will start blocking on the 26th of November 2024 any traffic submitted towards Vietnam from Sender IDs that are not pre-registered. Please Register an Alpha Sender ID in Vietnam to avoid having your messages blocked.	N/A
Best practices	N/A	Twilio suggests using a pre-registered Alphanumeric Sender ID in Vietnam	N/A

For the benefit of all our customers, these guidelines are provided to help you comply with applicable requirements and to help ensure Twilio's platform remains compliant with global telecommunications ecosystem requirements. These guidelines represent our current understanding of common compliance requirements generally applicable to Twilio and its customers, and do not constitute legal advice. By posting these guidelines, Twilio makes no assurances regarding the legal compliance of your application built using our APIs. You are expected to understand and abide by all compliance obligations applicable to your specific application. You should check these pages regularly for updates as telecommunications ecosystem requirements continue to evolve and change, and the information below may be updated or changed without notice.