Guidelines

Malaysia (MY)

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Locale Summary

Locale name

Malaysia

ISO code
The International Organization for Standardization two character representation for the given locale.

MY

Region

Asia

Numbers Summary

Mobile Prefixes

+6016, +6011

Toll-Free Prefixes

+601800

Malaysia: Local Numbers
 

Requirements for Individuals

Information required

Documentation required

Acceptable Documentation
One of the following

Name

Proof of Identity
  • Government-issued ID
  • Passport

Address
Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required.

Proof of Local Address
  • Government-issued ID showing local address (for Malaysian citizens or permanent residents)
  • Work permit showing company and company address (for non-Malaysian citizens)
  • Student ID showing university address (for non-Malaysian citizens)


Requirements for Businesses

Information required

Documentation required

Acceptable Documentation
One of the following

Business Name

Proof of Identity
  • Copy of Companies Commission of Malaysia (SSM) business registration

Business Address
Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required.

Proof of Local Address
  • Copy of Companies Commission of Malaysia (SSM) business registration showing local address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Malaysia: Mobile Numbers
 

Requirements for Individuals

Information required

Documentation required

Acceptable Documentation
One of the following

Name

Proof of Identity
  • Government-issued ID
  • Passport

Identity Document Number

Proof of Identity Document Number
  • Government-issued ID
  • Passport

Identity Document Issuing Country

Proof of Identity Document Issuing Country
  • Government-issued ID
  • Passport

Address
Must be within Malaysia

Proof of Malaysian Address
  • Government-issued ID showing Malaysian address (for Malaysian citizens or permanent residents)
  • Work permit showing company and company address (for non-Malaysian citizens)
  • Student ID showing university address (for non-Malaysian citizens)

Mailing Address

Proof of Mailing Address
  • Utility bill (less than 1 month old)


Requirements for Businesses

Information required

Documentation required

Acceptable Documentation
One of the following

Business Name

Proof of Identity
  • Copy of Companies Commission of Malaysia (SSM) business registration

Business Address
Must be within Malaysia

Proof of Malaysian Address
  • Copy of Companies Commission of Malaysia (SSM) business registration showing Malaysian address

Name of Authorized Representative

Proof of Identity
  • Government-issued ID with picture
  • Passport

Identity Document Number of Authorized Representative

Proof of Identity Document Number
  • Government-issued ID
  • Passport

Identity Document Issuing Country of Authorized Representative

Proof of Identity Document Issuing Country
  • Government-issued ID
  • Passport

Address of Authorized Representative
Must be within Malaysia

Proof of Malaysian Address
  • Government-issued ID showing Malaysian address (for Malaysian citizens or permanent residents)
  • Work permit showing company and company address (for non-Malaysian citizens)
  • Student ID showing university address (for non-Malaysian citizens)

Authorization for Authorized Representative

Proof that representative is authorized to act on behalf of the business
  • Executed Letter of Authorization
  • Copy of Companies Commission of Malaysia (SSM) business registration showing authorized representative

Malaysia: Toll-Free Numbers
 

Requirements for Individuals

Information required

Documentation required

Acceptable Documentation
One of the following

Name

Proof of Identity
  • Government-issued ID
  • Passport

Address
May be anywhere in the world

Proof of Address
  • Government-issued ID showing Malaysian address (for Malaysian citizens or permanent residents)
  • Work permit showing company and company address (for non-Malaysian citizens)
  • Student ID showing university address (for non-Malaysian citizens)


Requirements for Businesses

Information required

Documentation required

Acceptable Documentation
One of the following

Business Name

Proof of Identity
  • Copy of Companies Commission of Malaysia (SSM) business registration

Business Address
May be anywhere in the world

Proof of Address
  • Copy of Companies Commission of Malaysia (SSM) business registration
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

For the benefit of all our customers, these guidelines are provided to help you comply with applicable requirements and to help ensure Twilio's platform remains compliant with global telecommunications ecosystem requirements. These guidelines represent our current understanding of common compliance requirements generally applicable to Twilio and its customers, and do not constitute legal advice. By posting these guidelines, Twilio makes no assurances regarding the legal compliance of your application built using our APIs. You are expected to understand and abide by all compliance obligations applicable to your specific application. You should check these pages regularly for updates as telecommunications ecosystem requirements continue to evolve and change, and the information below may be updated or changed without notice.