Guidelines

France (FR)

Locale Summary
Locale name	France
ISO code The International Organization for Standardization two character representation for the given locale.	FR
Region	Europe

Number Type	Capability	Prefix	Prescribed Use Case	Prohibited Use Case	KYC Requirement
Local (Polyvalent)	Voice	+331 - +335	Manual or Preview Outbound Calling Dial-based interpersonal communication	Emergency services Automated Outbound Calling Sales, telemarketing calls	Local
Mobile (10-digit)	Voice+SMS	+336–+3373 to +3378	Dial-based interpersonal communication P2P Messaging Used by a single natural person who uses a mobile phone to reach one individual at the time via mobile network Dual functional two-way traffic (SMS and Voice)	Automated Outbound Calling A2P Messaging One-way Outbound Traffic M2M	Mobile
National (Polyvalent)	Voice	+339	Manual or Preview Outbound Calling Dial-based interpersonal communication	Emergency services Automated Outbound Calling Sales, telemarketing calls	National
Technical Platform	SMS+Voice	+3393903	A2P Messaging Conversational Messaging (Time2Chat) Two-way Calling (inbound enabled) Short duration assignment of numbers for one-time contacts (can be assigned for less than 72 hours)	One-way calling without inbound capabilities Sales, telemarketing calls (use NPV for these use cases)	National
Verified Polyvalent (NPV)	Voice	+33948353	Automated Outbound Calling Two-way Calling (inbound enabled) Sales, telemarketing calls	One-way calling without inbound capabilities	National
Toll Free	Voice	+33800-+33805	Numbers that can be dialed by your customers free of charge	Directory services	Toll Free

France: Local Numbers

Requirements for Individuals

Information required	Documentation required	Acceptable Documentation One of the following
Name	Proof of Identity	Government-issued ID Passport Residence permit
Address Must be within France; a PO Box is not acceptable where a local address is required.	Proof of Local Address	Government-issued ID showing local address Utility bill Tax notice Rent receipt Title deed

Requirements for Businesses

Information required	Documentation required	Acceptable Documentation One of the following
Business Name	Proof of Identity	Excerpt from the commercial register (Extrait K-bis) showing name of Authorized Representative
Business Address Must be within France; a PO Box is not acceptable where a local address is required.	Proof of Local Address	Excerpt from the commercial register showing local address Utility bill Tax notice Rent receipt Title deed
Business Registration Number The “Immatriculation au RCS numéro” (ex: 000 000 000) appearing on the excerpt from the commercial register (Extrait Kbis) OR the Siren/Siret number accessible through the SIRENE directory.	Proof of Business Registration Number	Excerpt from the commercial register (Extrait K-bis)
Business Website
Name of Authorized Representative
Authorized Representative Contact Email

France: Mobile, National Numbers

Requirements for Individuals

Information required	Documentation required	Acceptable Documentation One of the following
Name	Proof of Identity	Government-issued ID Passport Residence permit
Address Must be within France	Proof of French Address	Government-issued ID showing French address Utility bill Tax notice Rent receipt Title deed

Requirements for Businesses

Information required	Documentation required	Acceptable Documentation One of the following
Business Name	Proof of Identity	Excerpt from the commercial register (Extrait K-bis) showing name of Authorized Representative
Business Address Must be within France; a PO Box is not acceptable where a local address is required.	Proof of French Address	Excerpt from the commercial register showing French address Utility bill Tax notice Rent receipt Title deed
Business Registration Number The “Immatriculation au RCS numéro” (ex: 000 000 000) appearing on the excerpt from the commercial register (Extrait Kbis) OR the Siren/Siret number accessible through the SIRENE directory.	Proof of Business Registration Number	Excerpt from the commercial register (Extrait K-bis)
Business Website
Name of Authorized Representative
Authorized Representative Contact Email

France: Toll-Free Numbers

Requirements for Individuals

French Toll-Free Numbers are not available to individuals.

Requirements for Businesses

Information required	Documentation required	Acceptable Documentation One of the following
Business Name	Proof of Identity	Excerpt from the commercial register (Extrait K-bis) showing name of Authorized Representative
European Economic Area Address Must be in European Economic Area	Proof of European Economic Area Address	Excerpt from the commercial register showing European Economic Area Address Utility bill Tax notice Rent receipt Title deed
Business Registration Number The official registration number appearing on the commercial register excerpt. If registered in France, provide the “Immatriculation au RCS numéro” (ex: 000 000 000) appearing on the excerpt from the commercial register (Extrait Kbis) OR the Siren/Siret number accessible through the SIRENE directory.	Proof of Business Registration Number	Excerpt from the commercial register (Extrait K-bis)
Business Website
Name of Authorized Representative
Authorized Representative Contact Email

For the benefit of all our customers, these guidelines are provided to help you comply with applicable requirements and to help ensure Twilio's platform remains compliant with global telecommunications ecosystem requirements. These guidelines represent our current understanding of common compliance requirements generally applicable to Twilio and its customers, and do not constitute legal advice. By posting these guidelines, Twilio makes no assurances regarding the legal compliance of your application built using our APIs. You are expected to understand and abide by all compliance obligations applicable to your specific application. You should check these pages regularly for updates as telecommunications ecosystem requirements continue to evolve and change, and the information below may be updated or changed without notice.