Conference Insights Event Stream
Learn how to use Conference Insights Events, a feature of Voice Insights that provides automated summaries of conference metadata and participant behavior emitted by using Event Streams.
You can use this guide for inbound and outbound contact centers, call tracking, and AI/ML transcription.
See Related reference documentation to learn more about the conference summary and participant summary resources used in this guide.
Voice Insights provides three Conference Insights Events that you can subscribe to using Event Streams. Together with the Call Insights Event Stream, these form part of the unified Voice Insights Event Streams.
| Event | Description |
|---|---|
com.twilio.voice.insights.participant-summary.complete | Contains the full set of Conference Participant Summary Resource details. Emitted with the participant-leave event. |
com.twilio.voice.insights.conference-summary.complete | Contains the full set of Conference Summary Resource details. Emitted with the conference-end event. |
com.twilio.voice.insights.conference-summary.partial | Contains a partial set of Conference Summary Resource details. Emitted with the conference-start event. |
This guide covers a feature that can support the following use cases:
You can use the feature in this guide to capture conference metadata for calls coming into your contact center to improve agent routing and reporting.
To learn more advanced features that you can use with inbound contact centers, see Voice inbound contact center.
You can use the feature in this guide to get automated summaries of outbound conference calls for your telemarketing or sales teams.
To learn more advanced features that you can use with outbound call centers, see Voice outbound call centers.
You can use the feature in this guide to analyze participant-level data to attribute marketing success to specific conference calls.
To learn more advanced features that you can use with call tracking, see Voice call tracking.
You can use the feature in this guide to trigger transcription workflows once a conference or participant summary event completes.
To learn more advanced features that you can use with AI or ML transcription, see Voice AI/ML transcription.
Explore the following guides to build on what you've learned in this guide:
- Create conference calls: Host multi-party calls using the Twilio REST API.
- Voice Insights Event Streams: Monitor real-time events for your Voice calls.